Update to reply below by Carla from the business:…read more This is the main number for the business you provided, which is not helpful. There is not a contact persons name to speak with directly. I do not feel comfortable. calling the main office line anymore and encountering the office manager again after she has twice offered such disparaging treatment towards me. If you provide a specific owners name and a direct phone line and time to call or specifically directed email, then I will reach out to discuss further. Otherwise I am afraid I will just be going through the same scenario again with the front office/Manager calling this main phone line. I am traumatized from the treatment I've received from speaking with her. ---------- Original review: I give one star for the 2 horrible experiences I have had with front office, and most specifically the office manager. I believe her name is Liz. After being a patient for sometime, I had to leave this office, even though I liked the doctor and eye tech, due to very disparaging and unacceptable treatment. I've written an official letter to the doctor to inform him of what has happened. I don't know if office manager screens his mail. I pray he sees it so they can make improvements based on my experiences. I would hate for anyone to go through what I have gone through. - if I hear from the doctor/office and anything changes I will update my review until then I cannot and would not recommend this office.

Ben going to Topa Topa since Wife's friend recommended " thanks Pam"…read moreWe drive from beach in Oxnard to Ojai Worth it as entire staff is great ! Any questions Bob Launius 8052184272

Wonderful Doctors and staff! A really great selection and wonderful customer service.read more

Just wanted to give a shout out to this office. I was a patient of Roger Phelps, but he retired…read morelast year. The glasses I had purchased just before he retired lost a screw. I asked if they could supply a screw, even though I was not a patient. They fixed my glasses and didn't even charge me!!! That's old Ojai!! Thank you, once again. Above and beyond.

I walked in for tightening my glasses but they scratched both my lenses and my Cartier frame ;(…read more I walked in for tightening my glasses but they scratched both my lenses and my Cartier frame ;(

Update: Urban Optics reached out to me and adjusted my bill for the items I was told my insurance…read morewould cover and processed a $291.40 refund to my card. I appreciate their professionalism in this regard.

Dr Skromme has been our family optometrist since we moved to Ventura in 2013…read more Dr. Kris Skromme was incredibly thorough during my exam and explained everything clearly and patiently. The office at Two Trees Optometry is beautiful, spotless, and uses state-of-the-art equipment. His staff was warm, efficient, and genuinely helpful, and they have an impressive selection of frames.. Dr. Skromme and his team are outstanding -- I highly recommend them!

As a new patient I had a very good experience here. Their online appointment system was easy. I…read morelove that they offer appointments during lunch time since I work nearby and wouldn't need to take time off from work. The office is equipped with advanced technology. They have an equipment that can scan the back of the eye to detect any issues. Dr. Skromne took the time to explain and show me what the scans indicated. I did not feel rushed at all, and actually thought they were extra patient with me especially since I kept switching deciding between getting glasses or prescription sunglasses. The whole team was professional and friendly, from the welcoming receptionist to the Optician who fitted my glasses. Would definitely recommend!

Been having issues with my left eye and also came to see if my prescription had changed. Dr Funnel…read moreand his team are absolutely great. From the front desk to the people in the back who get you ready and do a thorough exam before I was seen by Dr Funnel. He explained to me in detail what was going on and set me up with a treatment which I do at home. I appreciate that there are still Optometrist like Dr Funnel as well as his highly trained staff. Definitely found my new eye Dr. Thank you.

Absolutely terrible experience I have ever had with an eye doctor…read more This is someone I had been seeing for years - including the older Dr. Funnell. However, my last visit in 2025 was my final visit. This doctor tried to diagnose me something very serious and recommended that I see a specialist that wasn't even qualified to diagnose the condition he suggested. He also stated what he said were facts about the illness, which were incorrect. Needless to say, he scared me to such an extent...that I did go to a specialist. I didn't have the condition. The handling of it was callous and impersonal. I have moved on to another eye doctor and will never visit this one again.

I'm waffling between 2 and 3 stars. My eye doc recently retired and transferred his patient files…read moreto Heritage Valley. I needed to have new lenses put into 2 pairs of glasses. I set an appointment and when I arrived the office was nearly empty I had to wait for the optician lady to return from lunch or break. It took about 20 minutes of her typing on her computer with very little interaction. 7 to 10 days for my glasses. After 2 weeks I was called and told my glasses were ready. The lady hands me a bag with my glasses, I look inside the bag and she asks if I want to try them on. Of course. They fit okay. When I get to the car and put on one of the glasses I noticed a black ink mark on each lens,that I had to clean off. Maybe I was spoiled by my old eye doc. He would personally meet with patients picking up glasses, make sure they fit perfectly and then clean them. I'll be looking for a new optometrist.

Good place but the receptionist is the RUDEST person I've ever met in health care. I've come here a…read morefew times and I've given her the benefit of the doubt of maybe having a bad day or I'm being a bit irrational...NOPE! Each time I have the WORST EXPERIENCE with her, with a resting b*t@h face which is so inviting!!! The rest of the staff are great though. I just would suggest getting a pleasant person as the first person you talk too and represent Heritage Valley Eye Care in Santa Paula. I'll drive to Fillmore to avoid her.

Will drive for great glasses! The Family Vision Center is about 40 min one way from where we live…read morebut it's really worth the drive. This office is very clean, professional, and friendly. I needed a new pair and felt well accommodated for my quirks in frames, I tend to get headaches with certain types and that was well understood....not a slave to fashion. Everyone was really helpful and knowledgeable about eyewear. Glad I decided to give this place a try, will keep coming back.

Been a patient for a very long time! Dr. Stevens is the best ever! Didn't think I would like this…read moreplace since Dr Lac retired but I do I do I doooo

Been a customer here well over 10 years. Since adolescence, my parents insurance have taken care of…read moremy poor vision with the reassurance of new bifocals every year through an optometrist. Having to wait weeks for new frames was just the norm back then. Now that I'm an adult (w/insurance) and glasses being such a fashion statement nowadays, AC Optical has been my saving grace w/ getting new designer frames quickly and efficiently. Ada is a Gem! Trust the process.

I highly recommend this place. I've come here to get my glasses repaired. Always get good and quick…read moreservice.

Hooray for finding an optical shop that provides a quality repair of your glasses in addition to…read moreexclusive glasses brands like Revolution and Etnia a Barcelona, Spain brand. I love that the company is located on the third floor of an office building so you get top notch privacy and parking ease. Gabe's Frame & Optical is a gem, and Ana is absolutely remarkable. Not only is she extremely knowledgeable, but she is meticulous about making sure your glasses are repaired properly. I had a beloved pair of Isabel Marant sunglasses that are no longer made, and Ana fixed them within minutes. She immediately knew how to handle the tiny screws without damaging them--which is incredibly important because once those screws are damaged, the glasses can no longer be properly used. I was blown away by her knowledge, precision, and kindness. Ana is definitely a consumer educator which is so helpful when making a purchase that is often needed on a daily basis! Gabe's also carries Etnia Barcelona and is an exclusive source for Revolution Eyewear, a Simi Valley brand that makes glasses with interchangeable clips. If you need replacement clips or frames, this is the place to know about. Easy parking, personalized service, knowledgeable staff, and the kind of attention to detail you don't always find anymore. If you appreciate excellent customer service and a more personal optical experience, there's no place like Gabe's. I'll definitely be back, and I'll be telling everyone about you! IDK if Ana knows how much it meant to me to have these sunglasses repaired and be able to save them. You made my whole year. Thank you so much! Support local.

I thought my glasses were ruined, but I took them to Gabe's Frame Lab and they were able to fix…read morethem while I waited. I'm happy.