Thoroughly impressed with this small airport. The gate agents went out of their way to assist the…read morewife and I in obtaining seats together. The TSA Team was thorough, proficient, and professional. The restrooms were clean with ample stalls. Although the restaurant and snack business selections were few, the ones in existence support 90% of the needs of most travelers (restaurant, coffee shop, and snacks/gift shop. This is definitely the most conveniently located airport if you are going to the Jackson area.

Easy check-in. Helpful flight attendants. Rental car…read moresection was also a breeze to check in, get your car and return.

Absolutely TRASH. Every other place stays open until the last flight. They didn't wait and the next…read moreday tried to tell us they were there until midnight. Wrong, waste of time even trying to get a car here

Too bad you cannot give zero stars. This has been the worse experience ever. I entered the Emerald…read moreAisle which consisted of only minivans. I was told I would be charged for anything other than a minivan because my reservation for a full size is not available. When I pointed out this seemed unreasonable given the number of non Emerald options available, I was told they were all reserved. Really? The type of car I reserved is not available but other reservations for vehicle types are set in stone? Moreover, this is a airport that closes at 6p and consists of 7 gates!!!! C'mon man!! You are seeking profit (upgrade charges) over return renters. A customer service professional named Aramis represented himself to be the manager. When the customer rep on the phone asked me to ask him more specific questions about availibility, he finally stated he was not a manager. The representative asked him about alternative options and asked that he ask the manager. This guy said the manager who I believe is named Donovan could not be reached. As he put it, the manager's phone was turned off. The thought of a location with no accessibility to a manager also speaks volumes. The phone representative tried calling the location's front desk and informed me that no one was answering the line. This place sells its Emerald Executive Elite Program as win win for frequent travelers. You are guaranteed a vehicle if you reserve within 24 hours. There were at least 10 other vehicles on the lot but the minivans were my only option on what is supposed to be a preferred aisle. There were about 25 returned vehicles that reportedly could not be cleaned until the next day. These vehicles were parked in the vehicle return lane. When I offered to take one that was not cleaned, I was told the keys were all locked up until the next day. 90 minutes of back and forth and a call to the toll free number, I get a different option after being told no by Cassandra, the gate agent and Aramis. Several times throughout this ordeal the gate agent closed herself off in the warmth of her booth. The first alternate option did not work because the check engine light was on. The next vehicle that I accepted under duress had only 3/8 of gas. After pulling off, the vehicle began to make a loud rattling sound. So, I called roadside assistance and was told to have it towed. This place begins with a g and ends with an o. Rent someplace else.

After being left stranded due to flight delays throughout the day and an early closure by Dollar…read moreCar Rental in the Jackson, MS airport, I had NO recourse but to rent from the ONLY available car rental desk open! I had flown into Jackson for an unexpected funeral and HAD to be in attendance just 12 hours after landing. I still had an hour's worth of driving ahead of me, as well. Needless to say, I was LIVID that Dollar had not kept their commitment to hold my car for 8 hours following the delay caused by the airlines. Hell, they didn't even remain in the building nor pass off the reservation to any other companies that participate in the rental business alongside them at JAN airport. Once I calmed down enough and regained my composure, I approached the Avis desk. I had no other option. Haji, the associate at the desk, was a miracle worker! He kept complete composure, remained calm, explained everything I needed to know about their contracts and saved the evening! He quickly assigned me an SUV and had me on my way in less than 15 minutes. Once I got to the car & opened the door to place my suitcase inside, I was met with the most pungent smell of marijuana that I think I've EVER smelled. It literally smacked me in the face when I opened the trunk lid and both front doors, despite the $450 warning sticker on the windows. Clearly, whomever checks the cars back in doesn't meticulously look over/through the cars when receiving them back. (I personally verified this myself when returning to the airport on my way home. The attendant scanned a barcode on the window and told me to place the keys on the dashboard. He never got inside the car nor walked around the outside of it, either. ) Despite the over-whelming smell, I was able to attend the funeral, and safely get to and from the airport. Essentially, that IS all I NEEDED! So, once again, a HUGE shoutout to Haji at the Jackson-Evers airport in MS! Thank you for your efforts and concern! You deserve a raise after THAT fiasco!

Arrived last night to an empty desk with customers wondering how to get the rental cars they…read morebooked. Hertz rep said "they all went home, ran out of cars". So Avis overbooks reservations and leave customers stranded. I need to be in LA tonight and am stuck with no other rental options available in the next day or two from any company in town. This is a nightmare and outrageous!!!!

the manager should take a few customer service lessons from Kirsten as we did not have a good…read moreinteraction. Thank you Kirsten for being so kind and patient with me.

This enterprise Location who's ran by a young lady name Tiffany was very rude and a con artist. I…read moreuse enterprise all the time. She randomly ran my card for 381 dollars. She said that's for a drop off fee. Which I looked up the drop off fee it says $140. She still charged me an extra $160 dollars. This is horrible Customer Service. Also it's stealing. I will never in my life go to that location and I definitely would tell everyone to stay away from this locatio.

I would give this place a half star if I could. The guy was a complete ass on the phone. I also…read morefound out they do not use the vehicles shown on their site to go rent vehicles. He obviously did not want our business since he got mad when I called twice with questions as we were looking for transportation for soldiers and I was th go between person.

Calling this number results in a message that says, "you have reached a mailbox that is not in…read moreservice." No directions to an alternate number -- may be time to take down the website?

Madison MS's FBO managed by new people. The building is beautiful and nicely decorated. It's a…read morewelcome change from the old building and management.

Come here regularly in our Citation. Very nice fbo facility. Excellent line service…read more Comfortable pilot lounge. Rental cars on site.

Don't fly United, they should change their name to DEBS, which means "Doesn't Ever Start Boarding"…read more We were supposed to board at 1:57, and end at 2:22, here we are waiting at 2:30! Then when we boarded, extreme turbulence, and landed so hard it broke my tv. Also, woke my brother up! Not to mention, it flung us into the seats in front of us.

This is a cool airport, only thing is. It only goes to Houston, Tx which is cool but where's the…read moreEastbound flight?