Thoroughly impressed with this small airport. The gate agents went out of their way to assist the…read morewife and I in obtaining seats together. The TSA Team was thorough, proficient, and professional. The restrooms were clean with ample stalls. Although the restaurant and snack business selections were few, the ones in existence support 90% of the needs of most travelers (restaurant, coffee shop, and snacks/gift shop. This is definitely the most conveniently located airport if you are going to the Jackson area.

Easy check-in. Helpful flight attendants. Rental car…read moresection was also a breeze to check in, get your car and return.

5 stars for TSA? YES....5 STARS FOR THIS TSA!…read more Boarding my flight home in Jackson is always super nice. Granted, there aren't many food options, but there are also never any lines, the process is super fast and for the most part all of the TSA agents are friendly. On my last trip to Jackson I left my FitBit as I went through the checkpoint. I didn't realize this until I got to my connection in Atlanta - when I went to check how many steps I had to compare a before/after walking the ATL airport. GONE! Nothing on my wrist. "CRAP", I thought, "I'll never see it again!" -- I called the airport immidiatly and was connected to TSA. "Oh, yes, we have it! Call this number.....I'm taking it to the office right now". I couldn't beleive it was still there. Someone actually turned it in? I couldn't picture that happening back at my home airport(s)....but this is Mississippi....the folks are nice. VERY NICE. This review NEEDS to mention Mr. Grover. If anyone in a position of management is reading this, please know that having folks like Mr. Grover on your team is a huge win. First off, he was super nice over the phone and via email. After I checked in to see if there was an update on the shipping, he mentioned it was a holiday and that since they weren't picking up, he would go drop it off on his way home. WHAT?! That's above and beyond the call of duty. And so very much appreciated. JXN TSA, you guys are good in my book. I'll never huff and puff when I have to take off my belt and put my computer in a separate bin. You guys have won me over with your honesty, caring and excellent service.

VIP Limo provided excellent airport transportation services while in Jackson, MS…read more Buster and his team were extremely polite, timely, responsive, and professional. All vehicles were clean, spacious, and comfortable for our group of 15. I look forward to using VIP Limo's services for our next work trip to Jackson!

We had an absolutely unacceptable experience with VIP Limo during our wedding weekend. The company…read moreput our guests in danger, failed to fulfill the agreed-upon services, and refused to take accountability. On our wedding night, VIP Limo sent a shuttle bus with non-functioning windshield wipers in the middle of a severe rainstorm. Rather than alerting us, the driver attempted to transport a full bus of guests in zero visibility conditions on dark, storm-damaged roads. A guest noticed the issue and made the driver pull over. My sister confronted the driver and told him not to drive another trip, yet he picked up a second busload of guests--including myself--without even mentioning the windshield issue. He started driving us on our 30 minute trip through the storm without functioning wipers, only stopping when my sister finally got in contact with us and we forced him to pull over. We had to call our wedding planners to rescue us on the side of a highway in pouring rain - 25 of our friends had to fit into 3 cars to get home. It's terrifying to think what could've happened if we hadn't intervened, as there were full trees down on some roads due to the weather. When we brought this to the company's attention, we were told we were "lucky they even showed up" and were denied any refund--despite the fact that they failed to complete the contracted rides and violated state and federal safety laws that require working wipers (violations that could lead to fines or suspension of operating license). This was the most serious failure, but far from the only one: 1. The shuttle missed a scheduled pickup, stranding 12 guests and delaying the ceremony 25 minutes. These guests ended up driving themselves to the wedding. 2. A bus nearly tipped into a ditch en route to the welcome party, frightening our guests. 3. Multiple drivers had no idea where they were going--guests had to sit up front and give directions. 4. One driver turned down a dead-end street and had to reverse out with guests using flashlights to help him avoid hitting a fire hydrant. Ultimately, we did not receive the "VIP" service we paid for--we didn't even receive safe or competent transportation. I cannot recommend this company to anyone, and I hope this review encourages VIP Limo to take accountability for their gross negligence and issue the refund we are clearly owed.