I didn't have an appointment but luckily I didn't have to wait that long. The representative…read moreassisted me with the process. She was patience and willing to listen and provide feedback. Hopefully I do t need to visit the office again but if I do I hope I get the same representative.

Social Security Burbank just a reminder of what they put my mom through for nothing , just because…read moreworker could , to me that's not enough reason , nothing is enough reason to hurt people , when they are hurting already . When I go to Social Security office I feel like I'm in front of a Drill Sergeant with a bad attitude , I know it's not supposed to be a party , but ur not my sergeant either ! I got one sergeant and that is my mom , the person that bought me into this world ! Chill ur attitudes up .Be happy we live in this wonderful country , like no other .

Easy process. Just drive up and they take care of the rest. Very convenient. Great workers.read more

This place is a great asset to responsible recyclers and folks like me who want to dispose of…read morehazardous materials safely. It's on a weird little side street in Sun Valley so you'll definitely have to GPS it. Open Saturdays and Sundays from 9am - 3pm. It's drive through - so put your stuff in the trunk, STAY IN YOUR CAR, and follow their directions. Easy peasy. They take old electronics of all kinds (except lamps!), old paint, old chemicals, light bulbs, old meds. A valuable resource from LA City Sanitation. Go to their website at: https://lacitysan.org/san/ I've posted screen shots of their website for your convenience! You're welcome!

I had a really positive experience today and felt like it was important to share…read more I've been dealing with a complicated and honestly frustrating situation with my account for a while now, and it's been difficult trying to get clear answers. As a young woman navigating all of this, I've unfortunately been given misinformation in the past, which has made me come into conversations a bit more guarded and, at times, probably more frustrated than I'd like to be. That being said, Will at the front was incredibly helpful right away. He took the time to listen, understood that my case was more involved, and brought in Michael, the manager, to assist. I genuinely cannot say enough good things about Michael. He was patient, professional, and incredibly respectful throughout the entire interaction. Even though I came in with a lot of questions and concerns, he never made me feel dismissed or rushed. He took the time to look at my case as a whole -- not just pieces of it -- and made sure I fully understood everything before we ended our conversation. Money-related situations can be really sensitive and stressful, and I know I may have come across frustrated at times, but Michael handled everything with such grace and professionalism. I left the conversation feeling heard, respected, and honestly just very grateful. It's rare to feel taken care of in situations like this, and both Will and Michael made a huge difference for me today. Thank you both again -- I truly appreciate it. - Margo Parker

Had such a great experience. Be prepared to arrive early, they do have a well functioning system…read morewhere you scan a QR code and receive a number placed in line. You can wait in the office or outside and will receive a text when your number is close to being called. I waited about three hours which I hear is about the norm. My worker, Kenneth was so kind and helpful; he answered all of my questions and we were able to resolve the issue that brought me there. Everyone waiting to be seen is experiencing some kind of hardship and perhaps on top of that, a problem with their case. So the atmosphere can be a little edgy. Kenneth was so pleasant, I can't say enough nice things about him. EDD SDI in general has a good working online portal, but sometimes you just have to go in person when you can't move forward on your own. Kenneth really put me at ease in what can be a very stressful situation. Very grateful for the support this office provided.

Convenient and thorough. They are set up to serve a large number of people but it works pretty…read morewell, although you may have a wait. Fairly easy parking right on Glenoaks in front of the building. I may have gotten a little bit extra attention because I'm a senior and I was walking with a rollator

I had a very frustrating experience here. I came early, waited in line for more than half an hour,…read moreand expected to get help at the window. Instead, I was told to call their service line. That number never answers. If in-person staff can't help and the phone line doesn't work, what is the point of showing up and waiting? The process feels disorganized and nobody takes responsibility. Really bad experience !

Nice, clean front desk with access to ATM. Everyone seems half-way happy when I go in there…read more Only street parking which can be bothersome at times; but hardly worth even mentioning.

Been on hold for over an hour and a half like really!! How is this justifiable. No one answered!!!read more

Although I'm not a Sun Valley Resident, I'm in Sun Valley using the park, pool, library, etc, often…read moreenough that I think I'm qualified to express an opinion. So, instead of typing, printing, and smail mailing a letter, I e-mailed on 8/28/13, copying angelica, Imelda, art, and monica. art's flew back at me. I HAVE NOT GOTTEN SO MUCH AS A GRUNT OF A RESPONSE, not a form letter, not a "thank you for sharing," not a "Go back to NoHo where you belong"... NUDDA! Just so you know, the issues I brought up were : the long patch of dusty (or mud) that hundreds of people encounter when they get off buses at a major stop in Sun Valley, low income and senior housing in the area, the problems of homelessness (I have never been intimidated or bothered in the area by the street/park homeless), and the problems of the Sun Valley Library, which faces constant defacement and vandalism, has no Friends Group, and supports 17 schools in the area without having been budgeted to hire another librarian. NUDDA!

I just spoke to Eddy, have before, he is very helpful…read more I am having problems with my property mgmt, locking our front gates, at night, propped open during the day, bc they refuse to put in an intercom, or leave door unlocked for emergency responders, and deliveries to get in. I live alone, and in an emergency, no one can get in gate. Minutes, could make, all the difference. He kindly suggested to call 311, and was very patient, understanding my needs. The law requires, an unlocked exit for fires, etc, but assume all apartment buildings to have intercoms, they refuse to replace or install, new. So, thank you again, Eddy, for always being, helpful.

Severely understaffed. There was only one person behind the counter, while 4 other people were…read morewaiting. It took over 30 minutes to be seen. This was almost as excruciating as going to the DMV!

Came in at 4:15 on a Friday afternoon to get a copy of our marriage license, I thought I will not…read moremake it since I don't have an appointment and they close at 4:30 pm. I was out with my copy in 4 minutes. Like most reviewers here, I would never think I will give a government office a 5 star review.

No line on a Tuesday morning around 8:45 am. I was done and out within 10-15 minutes. (I remember…read morehaving to wait during previous visits though.) They are efficient so even if there's a line it goes fairly quickly. Bring cash or a checkbook to pay the fees. They accept credit card but charge for the convenience. Parking is iffy with some metered spots on the street or potentially more in the surrounding neighborhoods. For the meters, you can use credit card or even pay using app which makes it convenient in case you need more time and don't want to trek back to your car to feed the meter.

It was amazing. It was a really hot day the security help me into the Department of Social…read moreservices. They helped me pass through the metal detector. Then we went straight to the window and the social worker took the papers I needed turned in and were very friendly and accommodating. The Glendale office I highly recommend to take care of your business there. Kindness forward one person at a time.

I came here without an appointment on a Friday mid-day. The security officers were very polite and…read morethere was no line. My disabled son and I were seen promptly at the window as soon as someone became available and the man was very courteous as I explained my purpose of the visit. He asked the appropriate questions and helped resolved my matter efficiently. We were out in under 20 minutes! The location is very clean.