This is a five star hotel within its own genre-a good solid choice for clean, comfortable,…read more convenient (near the airport ) hotel with helpful staff, and a breakfast included -not a fancy 5-star resort genre. We would definitely stay here again . These are suites -so the rooms are larger than most single hotel rooms, Lobby is nice and roomy with a 2-story water feature with small water falls. Rooms open onto the open center of the hotel so there are no dark hallways. Elevators are glassed toward the open lobby area so they are well lighted and have interiors visible from the lobby. The breakfast is well stocked and even has a staff member making omelets. Our only complaint is that the breakfast hours end at 9 during the week,so it's not great for travelers who arrive late in the evening from the islands or elsewhere.

I stay at this property often when I am doing business in LA. Gives me good access to El Segundo…read moreand Torrance. It is pretty clean for the most part and fairly well maintained. Rooms are spacious with nice bathroom facilities. I think they've upgraded recently. Free evening reception gives you two drinks on the house. My favorite part is the way to order breakfast in the morning. There are many buffet style options there, but they will make you eggs or omelettes to order. Parking is secure in an underground lot so that is cool too. People are mostly friendly and helpful and they have a cool robot maid/Butler that will bring things to your room.

The only reason I am giving this hotel any stars at all is because the building itself is beautiful…read moreand the room looked nice. Unfortunately, that is where the positives end. Last night, during winter, I turned on the heat in our room and waited 35-40 minutes for it to come on. Nothing. I called the front desk and was told that the entire hotel is switched to air during the day, then placed on a "hiatus," and that heat is not available until around 10:00-10:30 PM. I had to repeat this back to the staff member because I could not believe what I was hearing -- I was told that guests cannot control the heat in their own rooms and must wait until the hotel decides to turn it on for everyone. The answer was yes. I called again around 10:30 PM because we still had no heat. The person I spoke to said she had just come on duty and would check. The heat finally came on around 11:15-11:20 PM, only to shut back off at approximately 2:00 AM. When I called the front desk again, no one answered. My husband and I were forced to sleep under covers wearing our coats and clothes, freezing the rest of the night. I am now sick, likely from being cold all night. I contacted Expedia and was told the hotel has a strict no-refund policy, so now I have to wait for the hotel to decide whether they will "allow" a refund of the $220 room charge, while my $150 incidental deposit will take 5-7 business days to be returned. Even the travel insurance I purchased (which I buy every time) does not cover this situation. Expedia attempted to contact the hotel and could not reach them, so now I am stuck going back and forth hoping someone eventually responds. This hotel has five floors. We were in Room 468. Are guests seriously expected to accept that they cannot use heat or air in their own rooms until the hotel "pushes a button" for the entire building? No matter how cold or hot it is, you wait. What makes this even more concerning is that when we checked in, the hotel was full of older guests (60s, 70s, even 80s) preparing for a cruise. I sincerely hope everyone was okay overnight, because if we were freezing, I can't imagine how they felt. Do not book this hotel. The lack of temperature control, accountability, and basic guest comfort is unacceptable. This experience was beyond ridiculous.

Booked this the last minute, as I typically have a pleasant stay at Embassy Suites. There is free…read moreparking on the street but the hotel overnight parking is $45. I was able to get my room fast. When I entered, my room was very cold so I attempted to warm it and the heat wasn't working. I waited over 40 minutes for someone to come to my room, and to only just be given a space heater. At one point someone told me the air can't be adjusted as the air is centrally controlled and can't be adjusted in the room. I haven't been in a hotel where the air in an individual room can't be adjusted. Additionally, the paint in my tub was peeled. This shouldn't a standard for a Hilton hotel, let alone a hotel. Inn maybe , but not a hotel. Very disappointed and feels like I wasted money and couldn't even be comfortable.

I thought this hotel was great overall. Came here for a universal studios vacation. About a 10…read moreminute drive away. Love their lobby as they have a koi pond which the kids can feed in Tuesdays. They have a great made-to-order continental breakfast. They also have an awesome happy hour of 2 complimentary drinks to go along with some snacks like popcorn, chips, nuts, etc. Staff were all friendly and helpful when needed. The parking is underground. A little inconvenient as the parking elevator is separate from the room elevators. Also it felt like only 1 or 2 of the elevators were working. Ice machine was only located on the 2nd floor. Would've been nice if there was one at every floor or more than just 1 floor. Also the drink vending machine was always sold out. These are why I dropped 1 star. But overall, my family and I really enjoyed this hotel for our vacation and will most likely be back for our next vacation in the area.

There are some things I really like about Embassy Suites by Hilton Los Angeles Glendale and some…read morething I don't like very much. Let's cover the pros and cons: Pro #1: It's a pet-friendly hotel. It's not free to bring pets, and it's not cheap to bring your cat or dog, but it's not as bad as other places. Con #1: You have to pay $28 per day for self-parking in the lot underneath the hotel. I hate paying for parking at a hotel. Pro #2: They have complimentary breakfast and it's better than your typical continental breakfast at a hotel. There's an omelet station, scrambled eggs, bacon, pork sausage, pancakes or French toast (depending on the day), bread (bagels, English muffins, and toast), fruit, cereal, various pastries, yogurt, juice, tea, coffee, and more. Pretty solid. Con #2: There's a lot of noise as the hotel is located on a popular street in Glendale and it's close to the highway. At least my room was noisy. I had to wear earplugs each night (I'm a light sleeper). Pro #3: The rooms are suites so they're more spacious than your typical hotel room. There's a bedroom with a door and a nice living room area with a mini fridge and a microwave. Con #3: Some service snafus. I checked in digitally and I was supposed to have a virtual key card. It didn't work as there was an issue with the app. I requested some towels and they said they would bring them up to my room. They never did. I had to call back and they brought them up this time (though they brought a different number of towels than what I requested. Pro #4: They have a complimentary happy hour from 5:30-7:00 p.m. where each guest can get two alcoholic beverages (wells, beer, and wine). They also have some light bites such as chips and salsa/guac, pita bread and hummus, snack mix, or crostini (depending on the day). Con #4: The rooms are pretty clean and comfy, but they could be nicer. Case in point: an old hand towel was in between my mattress and the mattress box. All in all, a slightly above average experience. Without the expensive parking fees and lower pet fees, that would make a positive difference.

Room was okay. Pull out sofa bed was lumpy, hard and very uncomfortable. Was informed the heating…read morewas out of order. Did not provide extra blankets. We requested a portable heater for which there were no electrical outlets on the wall to plug into. P Where's Carla I'm in the middle of a what do you call it what's it called what am I doing reviews You don't do anythingFan in the bathroom was very weak. Lamps in sitting area could not be turned on. Was told there was a balcony...they lied. The furniture looked old and torn, as if it were purchased at a garage sale. There was a window to look out of, no balcony. Needed to use the womens restroom in the lobby, oh my goodness ... housekeeping/custodians must have forgotten about this restroom. Awful, just awful.

Love the room By 835 at night the party down below started…read moreto irrupt. I went down and told the front desk and they said they were gonna go to take care of it. They never did. An hour later, my wife called the front desk. They said they were gonna take care of it. No one ever did. We contacted the manager twice. They did absolutely nothing about it for the three hours. Loud music yelling and screaming at the top of their lungs. We contacted the front desk again and they already knew which room it was but did nothing about it. Finally, we called again and they said they evicted them and they were giving them a chance to leave. An hour later after they told us that they finally called the police and took care of the problem. What a horrible night it was. The management knew about the problem at 8 o'clock at night and did nothing about it until 1 o'clock in the morning. My suggestion to you is to replace the nighttime staff. They all said they were gonna do stuff. Nobody took care of anything. After multiple complaints, they finally got their ass in gear I cannot believe the Hilton puts their name on a place like this. Multiple callers, they knew what room it was, five hours it took him to solve the problem by that time nobody was sleeping What a horrible night we had Now we can't wait to leave Oh, and the kicker was is my wife asked for the room to be moved three times and they wouldn't do it and there were rooms available. She told him she felt unsafe in the room. She told him that she can hear people getting hurt in the room and nothing was done about it. The manager could've stopped this commotion at 9 o'clock through 1 AM and did absolutely nothing. All rooms were complaining. He must've been on his phone the whole night. Who lets a party last for five hours. This is supposed to be a Hilton. They need to change this Hotel to Downey Motel. What a joke. Also, the brick stone grill is a shit hole Appetizers were left out for hours with nothing covering them Seven beers on tap. Guess what none of them worked I asked for this I asked for that. The only taps at work were the ones that were free all the rest empty. This was so disappointing

When you're dealing with any government agency I find it best to be prepared. Understand the…read moreprocess and what is needed, especially what docs you need to present. With AI technology quickly becoming more prevalent many government agencies are not allowing walk ins except for certain cases. You will be required to make an appointment. We found this to be true with the Consulate here. In the state of California there are only 2 locations. The Consulate General of the Republic of Korea can be found in San Francisco and Los Angeles. The San Francisco office also consuls over Colorado, Utah and Wyoming while the Los Angeles office includes Arizona, Nevada and New Mexico. We needed to renew a Korean passport. After visiting the website we found the steps fairly easy to follow. For any other office it is best to check their own respective websites. The steps are not standard and can be entirely different. We made an online appointment through the 365 Overseas Korean Portal. The appointment was 1.5 weeks away. I thought it would be much further out but thankful for the shorter time. You then need to fill out their form and submit that. It's basic information and what it is you're trying to do. Simple. With that set we went through the steps again to make sure we had the proper documents needed. In this case your Korean passport a valid U.S. passport/Green Card/Visa. You also need your Driver's License and work permits. They wanted photo copies. Luckily they have a copy machine there for 25cents a copy. Not bad just remember to bring quarters. You will also need a passport size photo taken by a professional. This part use to erq me. If you don't have that, this consulate has a photo booth on the premises for you to take that photo. And it's free of charge. When you sit in the booth it tells you what to do. Tilt your head up, turn to the left, etc. It was great. This office only accepts cash, and had to be the exact amount. Found that strange. Not sure if that's true for all the others and is best to check those websites. The good thing is this office has a change machine. It's best to figure what fees you need to pay, and what the total is so you know what the exact amount is. We brought this with us and extra cash in case there would be something surprisingly we would have to pay for. That didn't happen. It also adivses to bring a self addressed express mail envelope for them to mail your passport . In our case, however, that option was not available.. How that was going to be handled would have to wait till the appointment. Right next to the consulate is a parking lot. It is not free unless you have an appointment with the consulate and you get your ticket validated. Fulfill those 2 requirements and your parking is free. If not be prepared to pop some twenties. Not sure if they give change. It is also important to note this office closes at noon to break for lunch. So, plan your visits accordingly or you could be waiting longer than you like. Our appointment was at 11:00 to 11:30. We got there at 11:11 on a Wednesday. Once you're in there you need to make the copies you need. We did. Get your photo. We did and it was actually fun. Then, you can take a number to be qued. There were 4 people before us not all were renewing passports. And only 2 tellers. The reviews talk badly about teller #2. She was not there. And they talked sweetly of number 7. He was not there either. When our number was called I was surprised we waited only 26 minutes. We presented our documents and stated what my wife needed. The agent started going through the paper work, clattering away filling in digital forms and documents and glancing at other references to ensure she was doing everything correctly. And in 9 minutes it was done. She said everything was good and needed to return on a specific date to pick up the passport. If we cannot pick it up that day, we could pick it up any other day they are open. We would not need to stand in line just go to the front teller to request it and it would be there. I guess the brown bag of food was not needed. This whole process may seem confusing and frustrating but in taking the time to review it was easier than expected. The steps\instructions were very clear. The copy machine, change machine and photo booth were big pluses. The agents were nice and pleasant. Why can't they all be like this?

If you are coming here please be over prepared. If you are assisting your elderly parents with…read moreSocial Security make sure they themselves have their korean documents ready and make copies of your id's passports and resident card. They have photo copy machine but it would cost 25 cents a page. Also make sure they know their korena social number or ID and fmaily name including their mother and father id information. They are friendly but not as helpful. Def felt like I landed in korea. If your korean ain't the best good luck lol. All the paperwork they give you will be in korean. If you need a american version for your document go to thr website and print it out and they will notarize it for you. It's a hassle trust me. Be prepared if you dnt want to do multiple trips. Parking is free w validation. It's right n3dt door behind the gas station. They make u go to different ppl for different things. Good luck.

My family stays at this location for years when we visit Universal Studios or the 626 Night Market…read more. We came here for the spring break . Only 30 minutes away from Universal Studios. The front desk was very nice and friendly. They were quick to respond to our questions and needs. The rooms are clean, a little smaller compared to the Anaheim location. We like the chill vibes here. Not crowded or busy. Indoor pools and jacuzzi is a plus. There's a lot of parking available and Starbucks is across the street. Very accessible to Sta. Anita Mall and other stores. Very convenient! Would come back again!

Older hotel with not enough budget to do things as well as the newer hotels under the same branch…read more I am specifically comparing to Sacremento's on the river with actual valet, actual napkins with the logo, a better omelette chef, softer beds, larger space in the modern lobby, larger hotel rooms, more gym equipment, warmer pool, walkable to old downtown. I was literally was just in the other hotel the night before, and this place pales in quality. Only things going for this place are the nice employees, the quick turnaround with changing sheets and towels, and location in arcadia. I do come back, because of proximity to places i often revisit, but the broken and no effort to fix elevators made me write a review that would have been 3 stars at least before.

Today's visit was for my Mama's and they have improved a lot and made so many changes and made a…read moregreat improvement. So pleased to our visit today. Shout out to Rommel for an excellent service today for my Mama.

The too long to read version: MAKE SURE YOU CARRY CASH, and have something to keep you occupied if…read moreyou're going to wait around. ----------- Now, for the details: UGH, I didn't realize it was going to take so long for a consulate notary. I thought I would get the document when I sign, but rhey said to come back at 3pm (my appointment was 11am) and that's expedited already. I didn't have time to wait that long so I just went across the office to get a prepaid USPS envelope so they'll just mail the document to me. Which by the way, the office across selling prepaid envelopes and making copies is a good hustle. And to add more inconvenience, they only take cash. Even though there's a sign that says CC payments have a 4% service fee. The office across also only take cash or Zelle.

Pros: - spacious rooms aka suites with living room and 2 tvs per room (the one in my bedroom…read morewouldn't turn on though) - comfortable beds - bright lobby area that gets a lot of sunshine - free breakfast and cocktail hour with snacks during certain hours (included pizza the day I went) - provide free water bottles at the front desk if you're a loyalty member - Ubers arrive here very quickly - fast elevators - heated outdoor pool and jacuzzi (I didn't get to try them but appreciate that they are available) - fridge and microwave available in the rooms Cons: - shower curtains were damaged and some colleagues I stayed here with reported the same - how expensive could these be to replace!? - body wash, lotion, and hand wash provided have a strong masculine scent - hair dryer sucked up my hair and got caught - the room did not have a fresh smell when I checked in - colleagues that stayed here reported toilet overflow issues, but I did not experience this personally - no great food or coffee options in lobby - elevators have glass walls and made me nauseous as someone that gets motion sick (they go really fast!) - the toilet paper irritated my skin - the fridge in the room froze all my items no matter what setting I put the dial to - this ruined some things - normal concierge / housekeeping tasks weren't available past a certain hour - I asked for more clothes hangers soon after checking in around 10 pm and was told staff was gone for the night and they'd be delivered in the morning and I said to leave them outside the door if I didn't answer - they never came - most of all: the front desk clerk checking me in was chatty but made an insulting comment when making small talk about whether I'd ever been to either Disney park and I said no - he said I was a "deprived child" which was totally uncalled for, unprofessional, and that alone is why I knocked off a star when otherwise I had a pretty good time here. Do better, Frank - you know nothing about me and your "joke" wasn't funny in the least bit. Front desk staff was never friendly and only slightly helpful here, not the service you'd expect from somewhere so close to Disney and in vacation central. Rude!!

I stayed at this location for few days, during the last week of March 2026, with my 6 year old son…read moreand it was a nightmare. In short, this hotel is not kids friendly. Not anybody friendly. Poorly operated. Stay away!!! First problem was the bathtub. Who puts a razor sharp edged in the shower? The bathtub was awkwardly connected to a stone seat ... that was designed for a shower. It looked like the tiles on the edge of the seat came straight out of the tile cutter, with perfectly sharp edges, that can cut fruits! Who sign off this? Where was the hotel manager? My son slipped and hit the edge on the back of his head, thought the hair, and we had to make a late night visit to an emergency room. The cut was so bad that the doctor had to staple it. Secondly, the A/C was pointed directly at the bed, causing extremely strong wind. At the same time the thermostat was in another room. The bedroom was oscillating between freezing wind and overheating. It was almost impossible to sleep at night. This ruined my whole trip to LA. Lastly the window in the bedroom did not open. The night was cool. I would be ok with just ventilating the room. This is really sad because I have been pretty frequent customer at Hilton last year. I even stay this exact chain (Embassy Suites) recently and the hotel did not have any of these issues. It is possible that this particular location is just poorly operated and the manager should be fired. I'm not going to give Hilton another chance. Going back to staying at Marriott. Never had safety issues with Marriott. Stay away until serious changes are made. Reconsider loyalty to Hilton brand.

Thank you so much for a quick follow up on e-visa, which made me realize that a transit visa has a…read moredifferent way to apply. Once I knew that such visa needed to be dropped off at your office, I prepared docs for it. Now after 7 work days, the pre-paid postage envelope will be shipped with my passport and an approved transit visa. Excited to receiving it, Arigato Gozaimasu!

Make sure everything is in a folder together. You watch from the door way a security guard dropping…read moreoff your stuff in this random box. You check in at the lobby they ask for your ID AND you tell them drop off. Then you go up and you literally drop off your stuff. No one to greet you but a security guard. I don't even know what stars to give. Just wanted to inform.

Disappointed , expected more from Hilton brand. Overly crowded. Indoor pool very small and with…read morecrowd of kids. Outdoor pool with small hot tub and again, overly crowded. Small fitness center with treadmill, eliptical, bicycle and weights. Sad selection of evening reception food. Chatted with customer service at 230 pm prior to arrival and received a pushback of hotel room digital key. I am a loyal Hilton member, what's the point of being a Gold member if the customer service as lowsy as motels and had to wait in line for checking in. Ordered extra bed, $20 a night, waited for two and half hour and still not delivered. Clogged shower with water pooling. Annoying Hilton employee walking around hotel lobby during evening reception soliciting to buy Grand Vacations making relaxing, reading my book impossible. Ordered burger and took 30 min for food to come out and my son was the only one ordering. Next day we went for breakfast, long line for made to order breakfast. Yogurt left out in a bowl with no cover. It was okay. Fitness and pools are empty since it is morning. So thats a plus. Hopefully finally it turns to be a better stay today.

Family stayed in one of their double bed suite with the theme park in view so the little ones could…read moreenjoy the fireworks. That was delightful. The interior of the hotel looks kept but the bedroom was musky and outdated. The phones worked upon arrival and I had requested for extra blankets and towels. After hours of waiting and no linens, I tried using the phone again to only find that both phones went dead. I ended up using the house phone to follow up mybrequest. They offered maintenance to come but it was already 10pm and everyone was already asleeped. We were so tired from a long drive from the bay area that we barely paid attention to the room on our first night. Next morning, I find my pajamas dirty with melted chocolate and later found M&Ms scattered around the edges the room. No one had brought candy on this trip by the way. Breakfast was okay. Incredibly long line and wait for the omelette station. I appreciated the app and the contact less check in and out process.