Overall, a very solid stay at Embassy Suites LAX…read more The rooms were clean and comfortable. The complimentary room snacks and perks were a fantastic, thoughtful touch that we really enjoyed as well as free self srrve breakfast. My only real complaint is the steep parking situation--paying nearly $70 a night on top of the room rate felt excessive If they adjusted the parking fee, it would easily be a five-star stay, but it's still a convenient and nice place to crash near the airport.

Noticed at the reception for drinks that everyone had 2-3 tickets if they were a certain ethnicity…read morehowever with 2 people in our room we only got 2 tickets... The smell of mold is suffocating when the air blows in the room. On top of that the furniture is in disrepair. The bed was more like a cheap $50 mattress rather than an actual bed. There was blood on the chair in the room. On a side note this was the first Hilton branded property not ready for reception and that you couldn't charge to the room, kind of makes the credit card benefits not worth it.

It was ok.. The…read moregood: Staff was great. Good food at Barcotta. Excellent bartender during evening reception (I forgot her name). The hotel does not advertise EV charging since most of their chargers are out of service. However, they have one working charger for free. Nice little bonus. The not so good: Breakfast was blah... not the best. Limited options and low wuality. Evening reception was very limited. Luckily they have a restaurant onsite.

It was nice and easy finding this spot - super close to LAX. We pulled into the parking garage,…read morewent up to the front desk, checked in, and found out that we were staying in a handicap suite since our bathroom was the size of a small palace and the shower was the size of a large closet. Loved having the separate living room and mini fridge, as well as having not one, but THREE different sinks. Much needed when you have four women sharing a room together. The breakfast in the morning was solid. Lots of options and the different drink options were completely free too! The pool was kind of on the small side and there were only like two lounge chairs which were always taken, so we didn't even try to visit the pool. However, the vibe of the entire first floor/lobby/bar area made up for it. The layout of this place is so aesthetically pleasing. You'll see what I'm talking about in the photos I attached. The staff were always super helpful and friendly. It was super easy pulling in and out of the parking garage whenever we left/returned. My only gripe was the $48 a day for parking. That is A LOT even for LA standards, but you are super close to the airport I guess.

Loved this place... kind, helpful staff and eerie (but beautiful) vibes 10/10 would stay again!read more

We stayed here during a recent visit to LA and while there were a lot of things we enjoyed, there…read morewere a few things that kept this from a 5 star review. First, the good! The location is pretty great. It is tucked away but still within walking distance of so many things, like the beach or the promenade. The service was also top notch. Everyone we interacted with was pleasant and wanting to help. The outside and main areas of the property were also very beautiful and you could tell they really took the time to curate every detail. The only downside for us was the room itself. While the entire property had a old world charm, the room itself just felt old. The carpet, the lighting, the bathroom all just felt dated and we felt were lacking in comfort. Now that could've just been our room but I still would recommend this hotel to anyone making their way out to Santa Monica!

Administrative stuff is not fun, but I am absolutely amazed at how well organized the whole…read morepassport/expedited passport process is at this location. If you had a different experience, sorry, but you came unprepared. Fill out your application online, take a photo, print everything requested in your email, and then come to your appointment. If you have all of that with you, It won't take more than 30 minutes. Otherwise they will still help you, but you will spend time taking your photo there, filling the paperwork, etc. The process is incredibly fast, and the passport was available the day after. Pickup took literally one minute. Large open parking, restrooms, friendly staff, absolutely amazing! Thank you to all the hardworking staff at this building for making this process as smooth as possible.

My husband recently had to renew his passport for an upcoming trip, and naturally there was some…read moreconcern about whether it would be processed in time. The online system wasn't able to provide much certainty, so he decided to visit the Passport Agency in person. While there was a wait, the experience was excellent from start to finish. Everyone was friendly, professional, and willing to help. A special thank you to Oscar, who went above and beyond to make sure everything was completed correctly and that all the necessary steps were taken before my husband left the office. When you have travel plans coming up, the last thing you need is the stress of wondering whether your passport will arrive in time. Oscar took the time to answer questions, explain the process, and make sure everything was in place, which gave us tremendous peace of mind. Outstanding customer service, professionalism, and attention to detail. We truly appreciate the help and would gladly give Oscar and the Passport Agency five stars. Thank you

Joe was great. I called him needing a visa to china. Scheduled appointment the next day. He said it…read moreusually takes 30 days to get them returned (online says 30-60 when you google it). 30 days was fine for me planning ahead so it was fine. 2 weeks later he called and said it was all ready to go. Couldn't have been a simpler process for me and I would recommend him to anyone that has a need for visa and passport services.

I needed my passport book and card on an expedited timeline, and Joe made the entire process…read moreremarkably smooth. From my first conversation with him, he was friendly, patient, and clearly knew exactly what he was doing. He walked me through every requirement, made sure my paperwork was complete and correct, and answered all of my questions without ever making me feel rushed. What really stood out was how easy he made something that can be stressful. Expedited passports usually come with a lot of worry about deadlines and missing documents, but Joe took care of the details and kept me informed along the way. Both my passport book and card arrived faster than I expected. It's rare to find someone who is both this efficient and this genuinely pleasant to work with. If you need a passport quickly, I highly recommend asking for Joe. Thank you, Joe!

Very frustrating experience -- nearly two hours just to get a comfortable room…read more We arrived at the hotel around 7:00 PM and were initially assigned room 220. Unfortunately, the air conditioning was not working and the room was very hot. I called the front desk, and they sent a technician to check it. He told us the AC should start working within 10-15 minutes. More than 30 minutes passed, and the room was still hot and the AC never worked. I called the front desk again. After waiting on the phone for someone to answer, I explained that the AC was still not working. I was told they would call me back. We then waited approximately another 30 minutes before receiving that call. They finally offered to move us to another room, which of course we accepted because of the heat. A robot delivered keys for room 217. We packed up all of our belongings, moved everything down the hallway, and tried to enter room 217 -- but the keys did not work. I went downstairs to the front desk, explained the problem, and they reprogrammed the key cards. I went all the way back upstairs and tried again. The keys STILL did not work. At this point I was extremely frustrated. I had to go downstairs for a second time and told the front desk that I did not want to keep carrying things around and going up and down because their room keys weren't working. I asked an employee to please come upstairs with me and make sure we could actually get into the room. Instead of room 217, they changed us again and assigned us room 218. Thankfully, that room finally opened and was comfortable. We arrived around 7:00 PM and it was almost 9:00 PM before we finally had a room where we could settle in comfortably. I understand that maintenance problems happen. An AC can fail and a key card can malfunction. But what made this experience unacceptable was the combination of the broken AC, long waits for assistance, being moved to a room we couldn't access, having the keys reprogrammed and still not working, multiple trips to the front desk, and nearly two hours of our evening being wasted. For a Hilton property, I expected much better service and a much smoother response when something went wrong. After traveling and arriving at a hotel, the last thing a guest should have to do is spend almost two hours moving luggage between rooms and repeatedly going back to the front desk just to get a comfortable, accessible room.

Update: I am thanking the Management Staff (Daniel & Myra) for addressing these issues. I thought…read morecorrective action was being taken, my room was switched....but the way they did it! It seemed professional. They put us in a Transfer Suite while they completed the room checkout and new reservation! It was a bait and switch. They fooled me. With what I spent for these room(s) (well over 10k), the move should have been, at minimum, lateral, not a downgrade. They downgraded the room, the transfer suite is bigger than the room they put me in! ‍ WOW

Very difficult to get help. Excessively reliant on keeping anxious help seekers at arm's length…read more They are inflexible, and rely almost entirely on a Kafkaesque website for hard-to-find answers. They adhere to inconsistent, ambiguous rules (my relative in the UK was given a legalization/apostille service with no problems at the Edinburgh French consulate, whereas the Los Angeles people refuse to acknowledge their error in refusing to provide that service, while completely ignoring the fact that their UK colleagues' provide it). Very disappointing and frustrating. Bad for France's image abroad.

Wow. They are so rude. I called to ask questions because I had 2 separate appointments scheduled…read morefor 2 different needs. I had to be there at 11am and then later on at 2pm, so I asked if there is a coffee shop in the building or a seating area where I can wait for a long period of time, and the person was very rude and told me I can figure this out on my own. Politeness / kindness is free. There is no need to be rude to people. Very disappointed.

the guy who owns this company is super rude and disrespectful. He says rude, racist things and…read morethinks he's funny. People are coming to him for help so he thinks he has the power to be a jerk. First he assumed i am Indian and that I am going to complain , then suggested I am white and said white people complain. Get out of America if you don't want to help ALL PEOPLE! He is so rude! In the end he refused to help because its ramadan. Would NEVER trust this guy with my personal info. You in the wrong business guy!

They were so helpful and quick. I have used them for all of my passport needs. I was worried i…read morewouldn't be able to get my passport before my trip but the wonderful lady from global VIP services helped me and i am watching the tracking of my passport which will be here before my trip. Im grateful for their professionalism and speed.

Alejandra always smiling always a good vibe.! thank you for making my stay memorable.read more

Great family atmosphere. Ebony at the front desk is great. Taylor at the bar is the best!read more

The consulate has relocated to Wilshire and Centinela so I'm updating my 2023 review. They are…read morestill fast and efficient. My electronic ID card took 15 minutes. PARKING is now easier: there's free street parking along Centinela and on the side streets or there are meters on Wilshire. Once you're inside, go up to the 14th floor. They close for lunch. My appointment was at 2 pm. I got there early and I had to wait outside the locked door until they reopened exactly at 2. There's a quick security process with a metal detector and they make you turn off your cell phone. Nothing too invasive, but try not to bring anything beyond the necessary. Getting an appointment through the prenot@mi website is a nightmare, but that's not the consulate's fault. I read some tricks online and was able to find availability but it was 3 months out. For the ID card I brought my own photo, although for the passport last time they took the photo themselves. They still have cameras there, but better to always bring your own document photo just in case. I had everything ready (signed form, passport, old ID, fiscal code, money order, etc.), and it was fast and easy.

This is not a review of the appointment system. Rather, it is a review of the embassy itself the…read moreway I experienced it. I had an appointment for a visa interview at 11 today. I arrived an hour early. There is parking in the building, but it is rather expensive. I paid almost $17 for an hour. Nevertheless, I recommend parking inside as the least stressful option. Before I entered the parking lot, I searched for parking spots outside. I couldn't find any. The embassy is on floor 14. When you arrive, the security guard greets you and checks your passport. He is very nice. Although I was early, he let me sit and wait inside. They also called me before 11 which is very accommodating of them. The waiting room was rather full, but for my category of work, there was only person before me. The person who interviewed me and received my documents was a very nice lady. She was fast, accurate, and efficient as well. I think the whole process should not have taken more 10-15 minutes. Overall, regardless of the outcome of my interview, which I will know in a couple of weeks, I had a positive experience in this embassy.