This is a five star hotel within its own genre-a good solid choice for clean, comfortable,…read more convenient (near the airport ) hotel with helpful staff, and a breakfast included -not a fancy 5-star resort genre. We would definitely stay here again . These are suites -so the rooms are larger than most single hotel rooms, Lobby is nice and roomy with a 2-story water feature with small water falls. Rooms open onto the open center of the hotel so there are no dark hallways. Elevators are glassed toward the open lobby area so they are well lighted and have interiors visible from the lobby. The breakfast is well stocked and even has a staff member making omelets. Our only complaint is that the breakfast hours end at 9 during the week,so it's not great for travelers who arrive late in the evening from the islands or elsewhere.

I stay at this property often when I am doing business in LA. Gives me good access to El Segundo…read moreand Torrance. It is pretty clean for the most part and fairly well maintained. Rooms are spacious with nice bathroom facilities. I think they've upgraded recently. Free evening reception gives you two drinks on the house. My favorite part is the way to order breakfast in the morning. There are many buffet style options there, but they will make you eggs or omelettes to order. Parking is secure in an underground lot so that is cool too. People are mostly friendly and helpful and they have a cool robot maid/Butler that will bring things to your room.

The only reason I am giving this hotel any stars at all is because the building itself is beautiful…read moreand the room looked nice. Unfortunately, that is where the positives end. Last night, during winter, I turned on the heat in our room and waited 35-40 minutes for it to come on. Nothing. I called the front desk and was told that the entire hotel is switched to air during the day, then placed on a "hiatus," and that heat is not available until around 10:00-10:30 PM. I had to repeat this back to the staff member because I could not believe what I was hearing -- I was told that guests cannot control the heat in their own rooms and must wait until the hotel decides to turn it on for everyone. The answer was yes. I called again around 10:30 PM because we still had no heat. The person I spoke to said she had just come on duty and would check. The heat finally came on around 11:15-11:20 PM, only to shut back off at approximately 2:00 AM. When I called the front desk again, no one answered. My husband and I were forced to sleep under covers wearing our coats and clothes, freezing the rest of the night. I am now sick, likely from being cold all night. I contacted Expedia and was told the hotel has a strict no-refund policy, so now I have to wait for the hotel to decide whether they will "allow" a refund of the $220 room charge, while my $150 incidental deposit will take 5-7 business days to be returned. Even the travel insurance I purchased (which I buy every time) does not cover this situation. Expedia attempted to contact the hotel and could not reach them, so now I am stuck going back and forth hoping someone eventually responds. This hotel has five floors. We were in Room 468. Are guests seriously expected to accept that they cannot use heat or air in their own rooms until the hotel "pushes a button" for the entire building? No matter how cold or hot it is, you wait. What makes this even more concerning is that when we checked in, the hotel was full of older guests (60s, 70s, even 80s) preparing for a cruise. I sincerely hope everyone was okay overnight, because if we were freezing, I can't imagine how they felt. Do not book this hotel. The lack of temperature control, accountability, and basic guest comfort is unacceptable. This experience was beyond ridiculous.

Booked this the last minute, as I typically have a pleasant stay at Embassy Suites. There is free…read moreparking on the street but the hotel overnight parking is $45. I was able to get my room fast. When I entered, my room was very cold so I attempted to warm it and the heat wasn't working. I waited over 40 minutes for someone to come to my room, and to only just be given a space heater. At one point someone told me the air can't be adjusted as the air is centrally controlled and can't be adjusted in the room. I haven't been in a hotel where the air in an individual room can't be adjusted. Additionally, the paint in my tub was peeled. This shouldn't a standard for a Hilton hotel, let alone a hotel. Inn maybe , but not a hotel. Very disappointed and feels like I wasted money and couldn't even be comfortable.

Loved this place... kind, helpful staff and eerie (but beautiful) vibes 10/10 would stay again!read more

We stayed here during a recent visit to LA and while there were a lot of things we enjoyed, there…read morewere a few things that kept this from a 5 star review. First, the good! The location is pretty great. It is tucked away but still within walking distance of so many things, like the beach or the promenade. The service was also top notch. Everyone we interacted with was pleasant and wanting to help. The outside and main areas of the property were also very beautiful and you could tell they really took the time to curate every detail. The only downside for us was the room itself. While the entire property had a old world charm, the room itself just felt old. The carpet, the lighting, the bathroom all just felt dated and we felt were lacking in comfort. Now that could've just been our room but I still would recommend this hotel to anyone making their way out to Santa Monica!

After a stressful situation with UPS losing my passport right before my trip (I had travel plans…read morewithin 4 days ), I was told to go to the Los Angeles Passport Agency--and I'm SO glad I did. They truly saved the day. The process was smooth, organized, and honestly way quicker than I expected. I had all my documents ready, and I was able to get my passport the same day--within about 3 hours! A few tips if you're going: * Definitely make an appointment if you can * Get there early (they line people up outside before opening) * Be prepared for a bit of a wait to get inside--it's somewhat first-come, first-served when it comes to entry My appointment was at 8:30 AM, I got there around 7:40 AM, got inside shortly after, and was seen around 9:00 AM. Overall, the staff was efficient, helpful, and understanding--especially considering how stressful passport issues can be. If you're in a time crunch, this is absolutely the place to go. Highly recommend!

I have NEVER been to a government agency with such great customer service and streamlined…read moreprocesses. I wish I could type everyone's name who works there, but I only got 2 names. Melvin, the security guard, and his partner that day(sorry I didn't get her name) started my entire process smoothly by explaining what I needed to do. Then, they sent me upstairs to get my photo taken. The lady who took my photo was so sweet. I absolutely adore how everyone loves their job there. THAT says a lot about internal customer service. I am in HR and I can tell when an organization's employees are pleased with their jobs. At least it seemed like that. Good job! The guy who took my order the next day during my scheduled appointment was so nice. I wish I had his name. He was of Spanish decent. Dion at the will call window ended my process wonderfully today with a smile. Thank you!

I had an amazing experience with Global Visas & Passport Express. I needed a visa last minute and…read morethey absolutely delivered. I worked with Joe, who was incredibly honest and transparent about the entire process -- no hidden fees, no surprises, just clear communication and straightforward pricing. Joe moved quickly and efficiently, and I had my visa in just a few days. The whole process was surprisingly easy and completely stress-free, which is exactly what you need when you're on a tight timeline. I can't recommend Global Visas & Passport Express enough. If you need reliable, fast visa help, this is the place to go.

Great experience! Joe is personable and super on top of things, and turned around my passport in…read moredays. Definitely worth seeing him for any passport or visa needs!

Stayed at the Homewood Suites by Hilton near LAX and had a great experience. I was in town for a…read moreconference next door so the location was super convenient. Parking is available on site (it cost $$), and the rooms were really nice and clean. The staff was awesome and very helpful. Definitely sign up for Hilton Honors since it's free and can help with early check in or late checkout if available. They also have a free continental breakfast with waffles, eggs, and other basics which was a nice bonus. The best part was the rooftop hangout area where you can bring your own food and drinks and watch the planes land since it's right next to the airfield. Pretty cool experience. If you need to stay near LAX for any reason

Update: I am thanking the Management Staff (Daniel & Myra) for addressing these issues. I thought…read morecorrective action was being taken, my room was switched....but the way they did it! It seemed professional. They put us in a Transfer Suite while they completed the room checkout and new reservation! It was a bait and switch. They fooled me. With what I spent for these room(s) (well over 10k), the move should have been, at minimum, lateral, not a downgrade. They downgraded the room, the transfer suite is bigger than the room they put me in! ‍ WOW

Wow. They are so rude. I called to ask questions because I had 2 separate appointments scheduled…read morefor 2 different needs. I had to be there at 11am and then later on at 2pm, so I asked if there is a coffee shop in the building or a seating area where I can wait for a long period of time, and the person was very rude and told me I can figure this out on my own. Politeness / kindness is free. There is no need to be rude to people. Very disappointed.

They are not nice, no indication . If you arrive earlier you wait in the hall with the guy barely…read moretalking to you . Poor service . Also I called the emergency line twice, no one answers !!

the guy who owns this company is super rude and disrespectful. He says rude, racist things and…read morethinks he's funny. People are coming to him for help so he thinks he has the power to be a jerk. First he assumed i am Indian and that I am going to complain , then suggested I am white and said white people complain. Get out of America if you don't want to help ALL PEOPLE! He is so rude! In the end he refused to help because its ramadan. Would NEVER trust this guy with my personal info. You in the wrong business guy!

They were so helpful and quick. I have used them for all of my passport needs. I was worried i…read morewouldn't be able to get my passport before my trip but the wonderful lady from global VIP services helped me and i am watching the tracking of my passport which will be here before my trip. Im grateful for their professionalism and speed.

1.7 miles south of LAX airport a 5-15 minute drive and 4.8 miles south of the Rams football SoFi…read moreStadium, Clippers basketball Intuit Dine, and COSM an awesome shared reality immersive venue to watch, dine, and drink from The Dome, Hall, of Deck the top sports events and movies. Daily Parking $30 a day. Business center with two computers and a printer plus WIFI to comfortably work in lobby booths with electrical outlets Great value ~$149 Sunday in January! Breakfast in the lobby. Good service. Comfortable bed! Nice shampoo, conditioner, body wash and adequate shower pressure. Convenient, safe location. Parking lot lighting so so. 3 floors. Clean. Just a little noise from adjacent rooms.

Worst parking spot!!!!!!!!!!!! Leaving the hotel took us…read moreover 30 minutes. Coming back we waited over 45 minutes!!!!!!!!!!!!!!!! SUPER FRUSTRATING!!!!!!!!

This is not a review of the appointment system. Rather, it is a review of the embassy itself the…read moreway I experienced it. I had an appointment for a visa interview at 11 today. I arrived an hour early. There is parking in the building, but it is rather expensive. I paid almost $17 for an hour. Nevertheless, I recommend parking inside as the least stressful option. Before I entered the parking lot, I searched for parking spots outside. I couldn't find any. The embassy is on floor 14. When you arrive, the security guard greets you and checks your passport. He is very nice. Although I was early, he let me sit and wait inside. They also called me before 11 which is very accommodating of them. The waiting room was rather full, but for my category of work, there was only person before me. The person who interviewed me and received my documents was a very nice lady. She was fast, accurate, and efficient as well. I think the whole process should not have taken more 10-15 minutes. Overall, regardless of the outcome of my interview, which I will know in a couple of weeks, I had a positive experience in this embassy.

Impossible to get a visa appointment. It's basically like the hunger games. It's like they don't…read moreactually want anyone to go to Italy.