San, the salon manager (answers the phone, wears the headset) is a real POS.
I used to go to TS Nails regularly, but hadn't been back in months because the last few times I made an appointment they were never on schedule.
Ex 1: You make an appointment at 1, you don't get seated until 2:30. You don't walk out the doors until 4 or 4:30. Your simple nail appointment suddenly dominates your entire day.
Ex 2: You walk in 10 mins early for your appointment time and your scheduled technician has just been seated with a new client. You remind San of your appointment time & tech and he says "oh sorry, you are late so I sat someone instead of you. you will have to wait." You show your phone with the time for proof showing you are early and he points up to his clock which has been pushed 10-15 mins ahead of actual time. Then you have to watch another person get their nails done in your scheduled appointment time in front of you and be ok with doubling your nail salon time while you're late for your next appointment.
Ex 3: You sit down to your appointment, which is already 45 mins over schedule and 15 mins in your tech gets pulled off your nails and put onto someone else's for 20-30 mins. It happens again before you finally finish your nails, you skip the pedi you were going to get because you'll never get out of there otherwise & leave starving and pissed off instead of relaxed and rejuvenated because your entire schedule is botched.
Todays experience was the most epic...
Ex 4: You arrive early for your appointment. The A/C isn't working, so the entire shop of clients is on edge. I touch base with San to let him know I'm there for my appointment. Of course my tech had just been given a new appointment only minutes before me, so I had to wait 45 mins past my appointment for my tech. She finally starts filing me and another client who was supposed to be attended BY SAN freaks out that she is still waiting so San takes MY tech and gives her to the complaining client and says to me "I'm so sorry, thank you for waiting." ....WTF?!!!
They offered a pedi to me while I was waiting for them to fix their screw up with my tech. During the pedi the bitching client gets in an argument with several women in the nail salon and everyone wants her gone but San still does nothing about it. My pedicure is finished and I still had to wait to see my nail tech because San gave her another client before me yet AGAIN.
Come checkout, San does not discount my nails at all & makes me pay for 1/2 of the pedicure that THEY offered. WOW.
...................................
When I make an appointment everything else in my day is scheduled around it. I understand here and there can be slight delays because life is not perfect, but when you consistently lie to your clients and have no accountability, nor any respect for people's time, your credibility and respect go from all to ZERO.
One obnoxious woman caused an uproar in the salon and San not only did nothing about it, but continued to service her with other client's techs interrupting THEIR appointments, making the ENTIRE salon of people uncomfortable.
But let's not forget WHY that obnoxious woman caused the uproar -- because SAN yet again overbooked the salon. Greed became more important than quality customer service.
Watch out ladies, there's a reason why Peter doesn't work there anymore... read more