Truth Be Told took over management of our small HOA in January after our previous management company closed. We initially felt optimistic after speaking with the owner, who emphasized personalized and responsive service.
Unfortunately, our experience so far has been disappointing, particularly when it comes to communication and follow-through. We have had only one board meeting, have been trying to resolve discrepancies with some HOA fees, and have sometimes had difficulty getting responses or updates despite reaching out through multiple channels. Our second board meeting was expected this month, but we learned shortly beforehand that our assigned manager would be on vacation that week, and no alternative arrangements were made.
Our board also frequently has to follow up to determine the status of property issues and approved repairs. We have concerns about the handling of conflict and sensitive community issues. In our experience, follow-through has been inconsistent, and we are concerned that the lack of timely action and communication may be allowing some difficult situations to continue longer than necessary.
We understand that property management involves a lot of moving parts, but after eight months, we would like to see more consistent communication, follow-through, and responsiveness to the needs of our HOA.
Update 9/6?2026: I appreciate the response and the acknowledgment of the miscommunication regarding the missed board meeting. I also want to give credit where it's due: once contacted, Mia quickly worked to get a new meeting scheduled.
I am aware that I am not a board member and have never represented myself as one, but I am a homeowner who has regularly attended meetings for 6 years. My concerns include previously approved repairs and unaddressed maintenance issues. In the past couple of weeks, we have been provided clear protocols for submitting and tracking these concerns, and the process has improved. Kudos for that!
My review concerns our HOA's overall experience over the past eight months, not just responsiveness to me. The suggestion that I routinely contact management "numerous times in one day" is not accurate. I have followed up more urgently only recently, when serious matters remained unresolved, and I have proof to document the timeline and correspondence.
I am also not privy to communications between management and individual board members. If someone is not following or is abusing established protocols, it is management's responsibility to address that directly with the appropriate person rather than attribute those issues to the collective, or to me.
I posted this review after serious concerns went unanswered and received a call from the owner almost immediately afterward. I appreciate the outreach and sincerely hope communication, follow-through, and management continue to improve. If they do, I will gladly update my review accordingly. read more