Great lumber company. Good prices and the guys at the counter are well informed and helpful. I use…read morethis company often and highly recommend them.

I've lived in Derry for ~30 years and continuously patronize Benson's Hardware. The staff are…read morealways helpful and it a pleasurable experience as compared to the big box stores. Now the reason for the review: After buying a second house in Laconia last Nov, I was excited to learn the local hardware store, Boulia Gorrell was in fact a Benson's owned store. Our new house needed a full bathroom gut and remodel. My wife and I met with a salesman in their Kitchen & Bath design Center. He came to the house, drew pictures, took dimensions and referred us to a contractor. Although it seemed odd when he said we would contract the job directly with the builder/ contractor we decided to give it a go. Wayne, from Boulia Gorrell said he would be back in contact to help advise and coordinate the design part of the job. We NEVER heard back from him. We did have a few additional meetings with the contractor he recommended. He "appeared" to have the necessary experience and at first was very prompt following up. Then things changed. Excuse after excuse as to why he was late responding, why he hadn't had time to provide a quote and so on. You get the picture. Obvious red flags. Needless to say, we discontinued discussions and found a very reputable bath remodel company who we ended up hiring. BTW we were very happy with the results. The moral of the story - beware of using the Boulia Gorrell design center. Not sure how they stay in business with their lack of focus on customers who spend almost $20k. Not one bit of materials or supplies were purchased for this job from BG.

Never use Lowes or East Coast Flooring for a carpet installation!! I should have listened to…read morereviews and used a local flooring company instead but figured I would give Lowe's a chance as I've been a loyal customer for years. Carpet was installed incorrectly and started coming up the next day, plus they installed a cheaper padding rather than what I paid for! Gilford Lowe's and installation support has horrible customer service, and keeps sending the installer back to my house without the materials to fix the issue. It has been a month now and we had to delay our move because the carpet still isn't installed correctly. They are refusing a refund or compensation and customer service literally recommended I pursue a credit card chargeback rather than helping or getting a manager to assist. Please do yourself a favor and use any other carpet installation company!!

I have always preferred Lowes over Home Depot and shop at this one routinely for my hardware needs…read more I have never had an issue with any employees and have found them to be extraordinarily helpful. The issue is when something needs to be returned. If you're ready for some abuse, and don't want to go to the DMV, this is a close second.... I recently returned a pressure treated plank that had a split in it, and shame on me for not seeing it. I waited for about 10 minutes for the associate to greet me, which is no problem. What I got was more of a growl than a greeting, however. "What do you want?" was the greeting. I can't really reproduce the tone very well in this review, but image someone barking at you and you will get the idea. I told her about an exchange with a new one and she said "Just leave it" at the other register. I handed her the receipt and said I would get the next one while she processed and was met with another bark "No! I am processing a refund". I apologized and said I thought it was just an exchange "We don't do that here" she growled back, never looking at me. The irony? When you get to the return desk there is a sign reading "We expect courtesy. We don't tolerate any verbal abuse of our employees..." The next time I go I will bring my own sign that reads "Customers expect courtesy. No verbal abuse will be tolerated...." and put it right next to theirs... Funny, my review is actually better than average on this Lowes....

They seem to have everything and the service is excellent. I shop there often and I'm never…read moredisappointed.

My standard for judging a traditional hardware store (as opposed to a big-box store) is how often…read morecan I get what I want? Aubuchon in Meredith usually has what I need, often has things I can't find elsewhere and always has helpful and friendly service. Prices- sometimes a bit higher than the big box stores but usually pretty good, especially when you consider the convenience. I really like shopping here and will continue to support this local store.

I always have great friendly service when I go there. Everyone is always willing to help find…read morethings. One time I was trying to find a part that didn't exist. The person,(I'm sorry I forget his name) was very helpful and worked with me trying different options by piecing pipe and flanges together to get to what I needed. Probably spent 1/2 hour with me trying to figure something out. There have been times when I walk in 5 minutes before closing needing a propane tank refilled and they have no problems taking the time to do it. Will always continue to go there as long as things are as they are today.

Great place, When I went in one day, Lisa handed me an…read moreenvelope with my name on it. There was $20.00 bill in it. Lisa said she found the twenty on the floor at her register when I had been the last one in the store a couple of days ago. It is so nice to have a local store like this . They obviously have integrity and run an honest business. If you compare their prices with the big guys , I think you will be pleasantly surprised! Jess

Not happy people working there. They are a UPS shipping station, but not a single person was…read morefriendly about helping us. Will take our business elsewhere.

I can't say much except they just don't seen to care...went to look at a Hustler lawn mower fully…read moreintending on purchasing and really felt like I was just bothering him. Ended up traveling to Profile Motorsports in Conway and had a great experience.

Very disappointed. I dropped my garden tractor off and was told they work on a first come first…read moreserve basis. He said I was third in line and should have it in a few days. Now the disappointment. Two weeks later I call to see how much longer it would be and a non-caring individual ask if they had called me. I said no and he said if they didn't call me it wasn't ready. He said it will be ready when it was ready. No info. No help. He said they will call me when it is ready implying don't call me, I'll call you. What kind of customer service is this?

After Home Depot modified my home and I paid in full, the project was left unfinished for over four…read moremonths beyond the contract deadline, leaving the work in a non-workmanlike condition and the property vulnerable to damage. An internal Home Depot employee stated they had emailed multiple higher-level managers about the safety issue, and my project manager told me corrective action had begun. Despite repeated follow-ups with Home Depot staff and my project manager, nothing was done. Months later, corporate claimed I had "not reported" the issue, despite documentation from both their employees and myself. A different project manager later acknowledged that the replacement had never been ordered when promised. Corporate then blamed me for not "notifying" Home Depot sooner about an internal failure I had no ability to detect or control. Responsibility was repeatedly shifted onto the customer for Home Depot's failure to meet contractual obligations, basic home safety standards, and accountability. Update: To clarify, I spent well over 100 hours over several months attempting to resolve this issue through Home Depot's internal and corporate escalation channels. This included composing 40+ detailed emails to multiple managers and team members, each requiring significant time to carefully document the history, safety concerns, and unresolved work. I also spent many additional hours on the phone repeatedly recounting the situation to new representatives as the issue was passed between departments. As winter approached and my property remained left in a non-workmanlike and unsafe condition, corporate-level managers ultimately stopped responding to basic requests for safety and liability documentation, despite the project being fully paid. I have already completed Home Depot's required web form, left detailed emails, consulted via phone and internal escalation processes multiple times. The response below asking me to submit yet another web form reflects the same pattern of deflection and lack of accountability I experienced throughout the escalation process.

We went into the Tilton home depot out of desperation for a new washing machine because they…read moreactually listed one in stock available to take home that night. Unfortunately it was too small for our family. We decided to order one, conceding that we weren't getting one that night. We were given a delivery date for 6 days later. Much to our surprise, My wife and I came home on the delivery date to no washing machine in the driveway. It wasn't until then that we learned that someone was required to be home for the delivery. We were never told in the store at the time of purchase. We were never told in any form of messaging with any advanced notice. The first email explaining that delivery policy did not arrive until 36 minutes after the start of the delivery window which was also stated in the same email. Again not sent or received until the day of delivery. This was after we had both left for work for the day. If that had been explained in the store, knowing then that we were not going to be home for that delivery date, we would not have given Home Depot $1000 in business. Not because they had done anything wrong at that point but simply because it would not have fit into our schedule. We would have gone elsewhere and would have our washing machine running right now catching up on over a week's worth of laundry. we called customer service and got transfered from one incompetent person to another. We had requested a delivery the next day to resolve their oversight. They said it couldn't be done. Considering it was sitting in a truck in our driveway it obviously could not be too far away back sitting in a warehouse. No one seemed to be the right person to talk to about that. All they could do was "apologize " profusely without making any real effort to solve the problem. they said it was impossible and that the next available delivery date would be another 4 days out. I continued to ask for my case to be 'escalated'. Each new person i talked to clearly did not have any more sway or interest, quite honestly, in trying to solve a problem. How can you claim to have customer service if you aren't going to provide any? Feigning sympathy and apologizing over and over again is not customer service. Solving the mistakes made by your business, is. I even offered to drive to whatever warehouse it was sitting in to retrieve it since it was clear that it was too much trouble for Home Depot to make good on their end of the transaction and deliver it as it was explained it would be at the time of purchase . They couldn't allow that because it would go against their policies and procedures. Kind of like how i'm sure it goes against their policies and procedures to not inform their customers of their policies and procedures about delivery at the time of purchase. I work in the trades. I spend thousands of dollars a year in home depot on tools and materials. After this experience i will not be back. We ultimately canceled the order and purchased the same machine from Lowes for the same price, cheaper delivery charge and has next day delivery. It's unbelievable to me that a new purchase order can be filled with more urgency from one store than another store can resolve a problem caused by them. Lowes won my business. I have no reason to believe my experience is an outlier. Do better Home Depot.

Morgan and Gary go out of their way to provide great service and back the items that they sell.read more

Do not trust this business. Horrible customer service, was yelled at on the phone by several…read moredifferent employees *after* being a paying customer. Left high and dry with a broken product and no resolution whatsoever. Please, please take your business literally anywhere else. You will not get what you pay for, and when you don't get what you bought these people will do nothing about it except blame you and scream at you. Can't say enough about how truly horrible my whole experience was with Fireside Living in Gilford. Unreputable, dishonest, rude, and unable (or unwilling) to make things right when they screw up.