1. Harbor Freight Tools

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Gilford, NH

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Harbor Freight Tools

1.0 (1 review)
Open • 8:00 am - 8:00 pm

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3 months ago

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Lowe's Home Improvement

Lowe's Home Improvement

2.4(23 reviews)
0.4 mi
•$$

I have always preferred Lowes over Home Depot and shop at this one routinely for my hardware needs…read more I have never had an issue with any employees and have found them to be extraordinarily helpful. The issue is when something needs to be returned. If you're ready for some abuse, and don't want to go to the DMV, this is a close second.... I recently returned a pressure treated plank that had a split in it, and shame on me for not seeing it. I waited for about 10 minutes for the associate to greet me, which is no problem. What I got was more of a growl than a greeting, however. "What do you want?" was the greeting. I can't really reproduce the tone very well in this review, but image someone barking at you and you will get the idea. I told her about an exchange with a new one and she said "Just leave it" at the other register. I handed her the receipt and said I would get the next one while she processed and was met with another bark "No! I am processing a refund". I apologized and said I thought it was just an exchange "We don't do that here" she growled back, never looking at me. The irony? When you get to the return desk there is a sign reading "We expect courtesy. We don't tolerate any verbal abuse of our employees..." The next time I go I will bring my own sign that reads "Customers expect courtesy. No verbal abuse will be tolerated...." and put it right next to theirs... Funny, my review is actually better than average on this Lowes....

Never use Lowes or East Coast Flooring for a carpet installation!! I should have listened to…read morereviews and used a local flooring company instead but figured I would give Lowe's a chance as I've been a loyal customer for years. Carpet was installed incorrectly and started coming up the next day, plus they installed a cheaper padding rather than what I paid for! Gilford Lowe's and installation support has horrible customer service, and keeps sending the installer back to my house without the materials to fix the issue. It has been a month now and we had to delay our move because the carpet still isn't installed correctly. They are refusing a refund or compensation and customer service literally recommended I pursue a credit card chargeback rather than helping or getting a manager to assist. Please do yourself a favor and use any other carpet installation company!!

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Harbor Freight Tools - hardware - Updated October 2026

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