Service great and lots of patience! Best customer service from Eric and Mike!…read moreDefinitely would recommend going to Meredith store! Very knowledgeable!

A trip for a phone with this customer rep will set you off for the rest of your day. Such a smug…read moredisrespectful man unhelpful man. Enough to make you want to switch to any other carrier. But if you must, at least drive past this one and onto the next retail shop.

Whent in to get a new phone plan and a new phone the lady who helped us was not very helpful and…read morehad a bad attitude and seemed very unknowable thankfully the Verizon store right next to the plaza was more than accommodating and got me set up with a new phone plan and a new phone

Need to replace the cell phone I have. Went into the tilton store. After waiting 10 minutes one of…read morethe employees said that both their salespeople were with customers but would be with me in a few minutes. After waiting another 20 minutes for both salespeople to waste time talking to the customers they were helping (conversation not sales related!) I left. I work nights so for the store to have a late opening time and for me to lose sleep before having to get ready for work is unacceptable. Your employees arent there to socialize. Other peoples time is important, stop wasting it, shut up and do the job youre being paid to do. Would have given a lower rating but there isnt one.

We came here to take advantage of the Mother's Day deal, buy one get one iPhone deal. Kasey helped…read moreus on Mother's Day and he was amazing! His customer service was above and beyond. It's the only reason I am rating this spot with an extra star. He deserves 5 but unfortunately we had a second experience that deserves 1. Sadly, the phones we wanted were out of stock and so Kasey ordered them, they would take 2 days to arrive. He gave us a detailed breakdown of all costs in writing and told us we can pick them up and activate them the day they come in. Kasey was off the day our phones came in and TESSA was who we dealt with. Unfortunately Tessa was not pleasant at all and made us feel like we were burdening her by coming in, lots of eye rolling and an annoyed heavy exhale when we told her why we were there. The entire store smelled like fried food and we could see they had a spread of Five Guys behind the registers. Perhaps she was mad she had to help us and sell us accessories to go with the new phones we bought instead of finish her lunch? Tessa went out back and I was talking very quietly and privately with my family and she came back to the front, glared at us and said "what". I was shocked, first of all it's not your business and second, why would you speak to a guest this way? To top off this visit, we were never charged for a set up fee in the past nor were we told during our first visit by Kasey that we would pay an in store set up fee, we only were told about the activation fee with Verizon. When we asked what the in store charge was for and explained it was not mentioned on our previous paper work given to us by Kasey, which she had in her hand, she gave a condescending response that it was for her having my number moved from previous carrier to Verizon (this doesn't explain 2 charges one number was being carried over the other was a brand new number and she didn't set that phone up) she followed up with "I can't wave this fee it's a standard franchise charge". We were also told by Kasey and another Verizon rep at different location that there was a charging accessory package with a free wireless charging station and when we inquired about the accessories package with Tessa she pointed to a wall without looking up to tell me to pick out a case, I did this and when we were checking out she wasn't even going to give me the charging cord, I had to ask for it and we never even got the wireless charger. Really disappointed in her service, she made a comment to my young children when I walked away "wow your mom seems stressed", well the fact that you Tessa have treated me so poorly and have been very rude to us, yes I would seem a little stressed seeing how I'm spending a lot of money and you are treating us like dirt. This experience reminded me that poor customer service is the reason I rather deal with a robot over the phone or click to shop than a deal with a a condescending rude company rep. I hope the owner of this franchise reads this and properly deals with Tessa. Kasey needs a raise and Tessa needs training.

It's really helpful that you are letting me know this two years later on how I can voice my…read moreconcerns to corporate and how you think I still have this issue two years later.

They need to get their facts right so they don't cost me money by giving out the wrong or…read moremisleading information.

I needed a new phone. I like to do business with local people. I couldn't have been more…read moredisappointed. They did acknowledge customers as they came in, but it was superficial. No eye contact with rep as sales chatter continued, no explanation of individual item cost, no explanation of difference in price or data from original plan. But especially no explanation or offer for tutorial or particulars to the phone. Maybe I shouldn't have bought a newer phone, but I did and I'll never go back there and truly wish I hadn't started there. Good lesson for me. Next time I'll do more homework and lower my expectations to rock bottom so I won't be disappointed.

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

My IPhone looks like a new iPhone. I called them to get a price for a screen and back glass repair…read morethey told me $240 and it will be done within a few hours .

My husband and I went in last week needing to transfer service from another carrier. We have 8…read morelines, 3 of which needed to be ported over. Noah and Jake were SO helpful and pleasant. They spent 3+ hours walking/talking us through the process and making sure we got the best possible deal. As much as 3+ hours sounds like a long time, they really made it painless and even enjoyable. They were even INCREDIBLY patient while we called our 11 year old daughter and my 74 year old father in law to get codes/IMEI numbers (it was a process!). We are so grateful to them for their patience and help. Thanks so much guys!

Went in to move a Verizon line to a new plan. After 2 hours that was screwed up and 2 new services…read morewere surprising and unauthorized added to my plan. Avoid this place

Worse possible service out of any provider . Customer service is subpar at best. The…read moreintelligence level is ridiculous. I have had the service for 6 months and have had to call at least 1 time a month with problems. Would not recommended to anyone!!

I will start by saying having a horrible experience trying to get an answer on the phone or a…read moreresponse via email regarding getting paid for product that was ordered and now the They will not take accountability for their actions. Would not recommend credit reference or any positive review to a business who does no commutate with Vendors. Unprofessional by the owner and business in which is preresented.

I brought my iPad here to replace a run of the mill cracked screen. They replaced it, but about 30%…read moreof the screen stopped responding to touch after. So I brought it back, they replaced it again but told me it still wasn't working, so they replaced the Home button. I picked it up and noticed the Home button didn't appear to "click" properly but ignored it, because I am an optimist. I shelved the iPad, as I only use it when traveling, but when I got it out to use it, the screen was coming off the iPad. See attached pictures. In the area where it was coming off the worst, the screen was cracked. It was pretty obvious to me that it was cracked because of the fact that it was slowly peeling off the iPad, as it hadn't been used, but I of course cannot prove that. So I reached out to Joe the owner, who said it's not covered because of the crack. In our text correspondence he used the phrase "Not looking to go 10 rounds with you." which I found amusing, that this business owner likens customer service to boxing. I cannot recommend doing any sort of business here, unfortunately.