The company does not explain clearly what the fees will be until they show up at your house. They also do not tell you that they only accept one form of payment when the person shows up at the your house. They only accept Zelle. When they want payment, they call you every day. But when I called back to request an update on the status of my delivery my calls were ignored. I spent 2 weeks without sleeping thinking all my stuff got stolen. Until one day I got random text about delivery. Highly unprofessional. Lastly they kept charging "a plan fee" to my credit credit 2 months after I made all payments to them. This company stole this money form me bc I do not owe them anything and they cannot charge someone's card without letting them know first. read more

Midland Van Lines is the worst company I have ever worked with. I just graduated college and started a graduate program across the country. I had to move from Chicago IL to Richmond VA, alone, and after experiencing severe mental trauma, I decided handling it myself was too much and hired a moving company. I chose Midland because I saw on a website that they were family owned and veteran owned, two very important things to me. We discussed terms, and were off to the races. After picking up my items on July 28, I had a guaranteed delivery date, as per our contract, of August 5. Two days before delivery I said all my goodbyes, got in my car and took off for my new life adventure. When I got to Richmond, what did I find? NOTHING. After calling many times, I finally spoke to Dominique at Midland, and found she was INCREDIBLY rude and patronizing. I was told that my guaranteed delivery date was a typo, despite being signed by both the company driver and myself, and they would not honor it. Two WEEKS after, and calling them nearly every day, I was told my lifelong belongings were due to be delivered on either August 27 or 28. My mother booked a $900 flight on short notice, as since my classes have started I cannot be present to receive my belongings, and flew out to Richmond. I am now writing this review, the night of August 28, after being told my items never even made it into transit, and are still a week out from scheduled delivery. I have NO WORDS to express how furious I am. I moved across the country to forge a new path, and was made a fool by trusting this malicious, manipulative company. Nearly every day this past month I have called, and have been ignored, patronized, lied to, and manipulated. Do not give this company one red cent. read more

NEVER choose this company. They scammed my mother out of $2,500. The "personal" numbers they give you, don't work after they cash your check. They don't show up to do the actual move. You get the run around with unprofessional people who are also scammers. It was a tough $2,500 lesson to be learned. Pay more and go with a reputable company. I guess scam movers happens a lot. Warning others so you don't get jacked like we did! read more

do not go with this predatory company. They showed up with the wrong contract, immediately said we didn't pay for enough room and demanded extra money to load and protect the items we paid for and had listed, and left without a word, cancelling our move when we wouldn't be extorted on the spot. They refuse to respond to us so that we can get our deposit back after they refused to render services agreed upon, so now we have to decide if hiring a lawyer is worth the cost to get our deposit back. Do not go with this company at all. They show a predatory pattern of behavior and will either leave you empty handed or with broken belongings. read more

DONT USE THESE MOVERS. I was devastated when my things arrived. They misplaced pieces of my bed, crushed fragile marked boxes along with all the others, broke all furniture except two side tables and only reimbursed me $500 saying I was lucky to get even that. read more

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DO NOT USE THIS COMPANY!! If I could give zero stars, I would. I was given incorrect information from the beginning of this process in June, all the way to the very end in November. This company is completely incompetent in doing anything correctly. This entire thing was a headache. I could rarely get ahold of people. I dealt with Caleb, Gary, Thalia, and Frank. It would take multiple calls, emails, and texts to each person to even get a response days later. Eli, the foreman was nasty and aggressive when he arrived. He added $1k onto my price with cubic feet AND packing supplies which I had already provided. When I spoke with Frank at customer service to see why it was so much he kept talking over me rudely and repeating to me to read my contract and the fine print. He also kept asking me why I signed if I didn't understand correctly. Eli asked me when I want the items to arrive. I said Friday 11/8, but then I also mentioned how I thought it takes up to 14 days. He said "No, I will get it there on this date." When Friday came, I called customer service and was advised my items were in storage until 11/8 and how it takes 14 days from that date to arrive. I asked why I was told something else and he had nothing to say. When we finally got our items, we were charged an extra $16, even though we already paid during the first pickup. I understand it's only $16, but it's principle that this company will take and take and take any chance they get. They didn't communicate it was already handled with Eli. The driver wouldn't start until we paid it and no one from midland vans was answering numerous phone call attempts. Moving is stressful to begin with, and moving out of state is even worse. I highly recommend you do NOT use Midland Van Lines, it's a complete crock, ran by crooks. They aren't a moving company-they are a broker who sub out to others drivers, they do not own their own vans or have their own truck drivers. They claim they aren't brokers, but they 100% are. Save the time and money and do yourself a huge favor and use another company! read more

Absolutely terrible experience! Started great with a quote of $2,600 for my small apartment. Once deposit was paid a mover showed up, just 1!!! I had to help take apart and load furniture. After everything was loaded and truck was about to leave they doubled the price on me. They then proceeded to take 2 months to drop off my furniture at my new plane. They then upped the price an additional $400 because the truck could not get in my complex. They also outsourced the delivery team which I was told they did not do. I'm filing a claim in small claims court. Their customer service team treats you terrible and will not return calls or help in any way. Please do not get held hostage by this crooked moving company. read more

Midland Van Lines is NOT ACCREDITE by the Better Business Bureau. https://www.bbb.org/us/fl/miami/profile/moving-and-storage-companies/midland-van-lines-0633-92032435. The AI generated blip on Midland says otherwise. Check this link to the BBB. DO NOT USE Midland Van Lines. Quotes mean nothing. Gross extra charges appear upon delivery. No extra cash, no delivery. At delivery the only means of payment is CASH like CASH cashier checks (do not put the name of Midland on it), CASH only money orders or CASH in hand. The amount to receive the goods was different, by hundreds of dollars, from the amount told to me on the phone the day before delivery. If you go the check route, do not put Midland Van Lines name on it. They will not accept a check with the company name on it at the time of delivery. Strange that a check with Midland on it was okay to book them, but not for deliveries. Why only cash on delivery? This is a warning. read more

DO NOT EVER BOOK with this company!!! They promise you everything when you book and deliver on NOTHING!!! Customer Service is non-existent!!! Questions r not answered and they NEVER call back when they say they will. Delivery is pushed to the 30 business day limit and we didnt get delivery until we threatened to file a police report for stolen furniture!! On delivery there are multiple extra charges or they dont bring your items off the truck. Leroy Smith is the person that booked my order and provided NO HELP when told of the extended delays of delivery. There were 3 different customer service agents and they only know how to respond " your items are not in transit but I will check with dispatch and call you back". THEY NEVER GET DISPATCH AND THEY NEVER CALL BACK!! THIS COMPANY SHOULD BE SHUT DOWN. THEY HAVE NO BUSINESS MORALS. They take your money and leave you out in the cold. read more

DO NOT USE THIS COMPANY!! They are the worst company and idk how they are still in business. Lack of communication. Taking close to a month to receive my belongings. Customer service is GARBAGE. Only one customer care lady who handles it and she has no empathy, no respect and very rude and hardly answers the phone. An 8k quote turned into 14k quote. But they can't provide an actual date of delivery or even an estimated week frame. A two day trip for me to relocate is taking close to month for them which is unacceptable. DO NOT WASTE YOUR TIME! They aren't a BBB Credited company and these reviews explain why. read more

Do not do business with this company. My belongings were pickled up in Fort Myers FL going to Illinois. Pictures all broken missing half my belongings plus only except money orders.Stay Away! read more

very friendly people at Midland. reasonable price after four different estimates. They raised the load estimate by 90% on moving day. by then we are stuck. I strongly recommend anyone else read more

DO NOT USE THIS COMPANY! They lost MULTIPLE boxes and completely shattered our tv. They have been the absolute worst company we have ever used. The customer service is nonexistent. read more

If you are considering using Midland Van Lines for any move, we strongly suggest you turn and run away from them as fast as you can. We used them for a move from New Jersey to Vermont and it was one of our worst experiences in dealing with any company. The Midland personnel we spoke with were untruthful, misleading, unresponsive and very unprofessional. It was like after they got our initial down payments, they no longer wanted to deal with us. When we talked with the salesperson, he left the impression we would be dealing with Midland movers with Midland trucks. When the mover came to our house, he was driving a Penske Rental Truck. We were initially given a pickup time of between 8AM - 10AM for the arrival of the truck. The truck arrived at 5PM, with no explanation why they were late. One of his first comments to us was that he would need $700 because the square footage in the contact was less than what he calibrated after he saw what was being moved. I refused to pay. He then wanted me to pay money because of the distance he had to walk from my house to his truck. I again refused to pay. He finally moved the stuff to the truck. When the truck arrived in Vermont, it, again, was not a Midland truck. It turned out the driver was from an entirely different company. Midland did not mention this to us during any of our conversations. I had to adjust my Zelle account to include the company name in order to pay the balance so that he would unpack our stuff. As we went through our stuff, we noticed that our queen size mattress that was inside a waterproof storage bag was entirely wet. It was as if the bag was opened, and the mattress was rained on. It was very rainy during the moving period. We had to discard the mattress and purchase a new one. We attempted to contact Midland to voice our concerns, but again, no response. So, if our experience means anything, we strongly suggest you investigate another mover other than Midland Van Lines. As we stated above, they were untruthful, misleading, unresponsive and very unprofessional. Look elsewhere for a mover. read more

DO NOT HIRE THIS CROOKED COMPANY! I was assured my interstate move unload would have 24-48 hour notice (to schedule freight elevators) with a final payment installment by Venmo. A rude dispatcher called with less than 24 hours notice to inform me my building did not allow 18 wheeler trucks (per posted sign) and that I would have to pay additional fees; and that they did not accept any form of payment except cash or post office money order. The dispatcher would not listen to my building management instructions on where to park and hung up. I sent pictures later of the loading zone with no response. The truck showed up 2 hours late for it's 3 hour unload and elevator permitted time. The same rude dispatcher stated that without a payment in cash or money order I had to come up with immediately. He stated they don't accept anything else and he can't contact the office as it was Chabat (sic?). He said they were leaving and I would be forced to pay very expensive fees to get my possessions back and deal with the office Monday. He hung up again on me. An hour later, the truck driver texted he had the Venmo payment info and would like to talk. Coincidentally, another rude man called to state that they were ready to unload and I was not accepting the delivery....although they had now missed their window to access a freight elevator. He rudely hung up before i could state I would check with building management on accessing the freight elevator. Next a rude woman called and asked to hear what was going on. She felt nothing was wrong (refused to apology for dispatchers) and stated they don't accept Venmo but do accept Zelle. She provided her Zelle email but it did not match the company name. The driver provided even another Zelle account with a different company name and it worked. Payment was made. Driver had a problem with English which made it hard to direct him where to park. Also, he stated it would cost an additional $200 to do the job as he had to wait 20 minutes for the freight elevator to be freed specially for them. The moving company was supposed to supply 3 people to unload, they had only 2 that didn't speak much English. The unload (for a 2 bedroom apartment) took over 5 hours. Every box marked fragile was crushed and had broken items. A down couch was damaged. Crystal vase broken. Freshly painted walls marred. Door way frame damaged. And lastly, they had to be convinced to assemble 2 queen beds. read more

A Midland Van Lines customer service agent named David said the following in an email during our conversation, " if you cant afford that price range your only options are to do the move on your own or to sell all of your belongings and start fresh." This is unprofessional and uncalled for behavior. I will not be contacting them for service in the future. read more

Went under the name of Midland Van Lines. Started off friendly enough. They charge by cubic foot moved and they went through a detailed process to estimate the cost based on pieces moved. After they loaded my stuff on the truck, the driver informed me the actual cost would be 55% higher, 44% on 'volume' and 890% higher on packing materials. Then he asked for a check for $5,300 to continue the move. At that point you have no choice. They never returned my calls or emails as I tried to figure out the discrepancies. The stuff showed up on a different truck worse for the wear. Smashed mirror, missing chair, broken glasses. They offered $50. Funny, after it was over, there was no customer satisfaction survey. But then I guess why would you ask when you don't care? read more

The estimator gave me an estimate based on several (accurate) photos of the items to be packed and shipped. The day the packers arrived the almost doubled the price. Then they actually forgot to pack some of the items. It has been 2 weeks and we still have not received the items they forgot and they had to go back for. The day they delivered the items they did pack, they one reassembled the bed, and did a partial job, using the mattress to cover up the fact that they did not secure the support slats under the mattress. NEVER USE THIS COMPANY. I don't know how they are on the list for 10 best movers. read more

Do not move with Midland Van Lines. -Did not contact me for pick up, I had to call them to figure out when they were picking up my belongings -Tried to charge me a crate fee when the sales rep, David, did not make any mention of such -On moving day I paid for full pack service, a number of my items were not packaged well and tossed in their truck -I scheduled a move in date and when I called to confirm they had informed me that was a "First Available" date, so it took an additional 5 days to have my belongings delivered -delivery was done by a 3rd party who could not give a shit about my personal belongings -multiple damaged items through the move process -they lost 5 of my boxes, a rug, and all my lamp shades -when trying to recover my lost belongings the customer sales reps, Jacob, would continue to promise to call back and I never received them -I am still missing my belongings and have had to pay out of pocket to replace lost/broken items Overall this is a con of a company and should not be trusted. read more

Horrible Horrible company, avoid at all costs, terrible customer support. Constant turnover of staff, lots of lies and bait and switch to get your business read more

I moved from NY to NC. They told me the day and time they were moving me! Not my choice. Their date interfered with my closing time. They didn't care, said it was then or never. On the other end they called the night before to say they'd be delivering, on 4th of July. I never saw a midland truck! All are white box trucks. I am missing quite a few things. They won't answer my calls or text to tell me how to submit a claim. Terrible customer service, they do not care about what your needs are. The actual movers tell you they need to be compensated for brining things inside which is nonsense, it's in the contract. My bill doubled during the process also! Hire someone else! read more

Do not use this company. Midland moved me from Seattle to Washington D.C. During the move, they lost/stole a valuable piece of art, opened (without permission) my 3 clothes wardrobes, and jammed all my clothes, hats and shoes into one large box. Several other items were missing and/or broken. Midland van lines has refused to acknowledge or settle this matter, forcing me to hire counsel and pursue legal action. read more

Trustway Van Lines - Missing/Stolen valuable art. - Movers Near Me - Miami, Florida

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Their strategy is to bait you with a fictitiously low initial quote which is guaranteed to spike when the truck arrives for pick up, when you get the real quote from the pick up crew (mine went up by more than 80%). They'll call you endlessly to gain your business and then barely pick up when they have it. Also, Jaime, the quality assurance person is very rude and disrespectful. If I could give negative stars I would. Avoid this company at all cost! read more

DO NOT USE THIS COMPANY!!! They are thieves!! They stole about 25% if our high ticket items!! Some of our furniture, 80 inch televisions, expensive pictures that were sugned, they had no mercy with us! The sales guy (Adrian) tells you in the beginning I'll be with you every step of the way. That is such a lie. On first shipment they only delver part of your stuff and that takes about three weeks so you're stuck in a hotel, then they tell you the rest is coming the following week. We moved from Alabama to Missouri, the end of May and never received the rest of our things. They would not take our calls or return our calls. An attorney asked me if I paid any of it by debit card. I told him the down payment of $5900 and he said have the bank help you get that back and they did. If you write a check or a money order there is nothing they can do. Our sales guy's name is Adrian quoted us $12,000 and charged us $24,000. They wait till it's too late to set up with another company and you have to move. They told us the change in price two days before they showed up. Please pass this on that Midland Van Lines and all the box truck people they use are thieves. Also, they tell you their workers have a minimum of five years experience and our workers could not speak to us. They even loaded my mom's oxygen machine on the truck and they had to unload it and get it back out when I saw it was gone. They also tried to put my purse in a box and we saw them and stopped it. So much of our things were broken. We hired them to pack and they did Unfortunately, my mom who is 93 myself 70 and my sister 69 do not have the funds to replace everything they stole from us. It's a hard lesson learned. Debbie A. If I could post 0 stars I would. My poor Mamma has been so upset at some about the personal items they stold from her read more

DO NOT USE! Changes amount all throughout the process. Doesn't keep track of paid amounts. Drivers are completely disconnected to what's going on. Cannot understand them. Terrible service. Run! read more

DO NOT USE THIS COMPANY. 0 stars. they took 6 weeks to deliver my things. they never answer the phone, their customer service is horrific. No empathy, no apologies, nothing. Dispatch would give me a time window to expect delivery, and then they wouldn't show up. The one time they attempted to deliver my things (so they say), I was an hour away at work and they gave me a 5 minute notice via phone call. Once I finally received a notice with ample time to be available for delivery, they refuse to unload my things unless I pay an extra $600 dollars, an amount that they didn't disclose to me until the movers were at my door step. This company is unprofessional, disorganized, and dishonest. They should not be in business. read more

Chose this company because it was listed as one of the Best Movers in the country and after calling several different companies it came in as very reasonable. Oh man what a joke and bait and switch it turned out to be! We were quoted originally approx 3500 give or take on the large inventory items. Fair price and then Bruce tells me oh "we have a truck that just popped up with additional discounts for 3254.00! We give the deposit thinking great deal. Then when the time comes for the verification call when I have to itemize EVERYTHING the price now doubles and we are at 6600.00! I'm talking plates, cups, pots and pans etc even though they are packing for me! If that's not bad enough when the guys arrive to pack it up (which by the way they were great fast packers but didn't even wear Midlland VanLines shirts and it was an old UHaul truck) the Forman guy added on more cost because even though they packed it for us it took up more space!! Even the packing package went from 511.00 to 700.00! They had possession of our stuff showing up a day earlier then we requested (oh but in the contract it's a 3 day window) they actual start date of when they start the 5-21 day delivery time begins from the time we can actually take the delivery. ( Had to wait to receive apartment keys) so that took up a whole extra week without my stuff. Oh of course it "says in the contract". Arrival day was so so, they first went to a wrong address which delayed arrival. Items arrived in good condition except one piece was broken. They did change me an additional 450.00 because they had to use a smaller truck to fit. So my 3254.00 quote turned out to be over $7000.00. So much for a top rated moving company!! Total bait and switch of rates not being up front with possible additional charges, Ok yeah they are stated in the contract but they should still be verbalizing these possible charges and make sure you completely are aware if it! When the team shows up and you are stressed anyway I don't know if anyone who will sit calmly and read each detail when someone is looking over your shoulder to sign! All in all my things arrived ok (thank goodness, expect my bar cart) but the whole price quoted, added costs unacceptable and I would never recommend Midland Van Lines!! read more

It is best to just find someone else. These people will bait-and-switch you with a lowball quote, and hit you with an additional 400 cubic feet, minimum, of extra space charges on their truck. I have been trying to get my property from these people for over a month now. They don't respond to emails. They don't answer their phones, when you try to call them. There are so many red flags I wish I had the time to warn you all about with this "company". One big red flag is that they only take a check, or Zelle for payment. read more

Spoke with Adrian at Midland Van Lines to get a quote for my interstate move. He was kind and professional UNTIL I decided that I was going to go a different route and then he became hostile and rude on the phone, lying to me about how my chosen path was going to cost me extra money and then hung up while I was thanking him for his time. I feel like I dodged a bullet and am glad I did not choose to go with them. read more

AVOID MIDLAND VAN LINES AT ALL COSTS!!!! We have an attorney, contacted the Attorney General's Office, and filed a complaint with FMCSA/BBB. A $16,500 move became a $34,500 move with wire transfers, Zelle/Venmo payments to Russian bank accounts. Derek from Midland offered a contract for $16,500 (partial pack move). Midland Van Lines is not your mover. They broker vendors to negate ownership of their failures. Two days before our move, Midland requests full assessment of our items to assure the right size truck. We are told our contracted quote of $16,500 was incorrect. We owe $26,500. We paid it. On moving day, Deluxe Express (vendor) arrives. They refuse to honor the partial pack as contracted for. We owe them $2500 via wire transfer for service. Upon completion, they inform us, "if we want our belongings to arrive safely and on time, we owe a 20% tip, $2500, to them via Zelle. Two days before arrival at our new home, our driver from AJ Express Inc (vendor) calls. They will not be able to get their truck in our driveway. We owe them $2500 for delivery via wire transfer. If we do not pay the $2500, we must unload their truck & move our belongings ourselves. The night before delivery AJ Express Inc demands full payment via Zelle. They arrive at our home and demand $2500 to unload our belongings off their truck. Our items are damaged / broken. Devastating. Midland Van Lines uses Carrier Global Inc to transport cars. A man arrives to pick up our truck with his own Ford Explorer and Home Depot trailer. His wife communicates with us, angrily, when we ask for written documentation of transport. They refuse. They deliver our vehicle at midnight and were aggressive when we were not available. Midland/Carrier offered no help. All payments were made to the personal Venmo of the wife of driver. Rapid Auto Group LLC transports my Lexus SUV. My Lexus is lost with no communication from the driver or Carrier Global. We are filing a police report to report my Lexus as stolen. read more

DO NOT USE THIS COMPANY! The exact same thing that happened to Zach B. and John L. happened to me. The exact same treatment and upcharging happened to me! Plus, I ended up paying, instead of the quoted price of $2,600, I ended up paying in the end to the different drivers, a total of $6,400!! I literally was cheated out of $3,800 in upcharges. I just don't want what happened to me, happen to another person. read more

Was sold "White Glove" Service with full pack move and unpack. They say and there website advertised A+ from the BBB and 5 starts from Google. Was told they don't use brokers and Midland Van Lines Trucks and Employees wearing Midland shirts will do the move. Will be 4 guys to pack/load and unpack. All of the above was a lie. They don't even have a Google Review page, and they have terrible rating from the Better Business Bureau. They used brokers for everything, and no Midland Truck. They had 3 guys for packing before one had to leave to go to the dentist. They arrived late and went well past the scheduled elevator time in the building. Couldn't get anyone to respond to my VM's and emails for scheduling the move in. Got a text from someone that wouldn't talk to me because he didn't speak good english and had to use a translator on a Sunday almost 2 weeks later saying he will be there in the hour. I said we have to schedule with the property. Worked it out to deliver on Tuesday. Midland then contact me to charge me for the extra storage days. On Tuesday the texter shows up with no help. Just him, and says he wants the final third payment in cash otherwise he is going to drive off. Says don't pay Midland as if you do they will not pay me. Talked to Midland and they said don't pay him (even though the contract says to pay him on arrival). Says pay us directly and then we will let him know to start the move. I said we need more guys. Midland says we will get more guys after you pay us. Driver days I am driving off if you pay them. We found a random guy and hired him to help. Paid the driver and then moved. Anything and everything that was large was broken in some way. 2 legs off a chaise lounge. Entire leg off of an antique desk, etc... Midland Van Lines refused to cover anything. read more

This company is fake and the movers were a nightmare in my life. They added costs for every single thing. I want to bring to your attention that I have sent three emails to this company after my move. Some of my precious items are missing, and I have yet to receive a response from movers. Additionally, I found it frustrating that services required payment before our belongings were delivered to our new house. We invested a lot of money in each box, but we have not received any communication or refund regarding our missing items. Never hire this company if you want your items safe at your new place. They damaged my furniture as well as my precious glassware was broken. It's very disappointing when companies like this play with people's emotions. read more

We still don't have our 2nd large truck after we moved out of the house over a week and 1/2 ago. The experience has been awful. Don't use them!!!!! read more

The most unprofessional and scamming individuals I've ever dealt with in my professional 45+ years. Customer Service is absolutely HORRIFIC. Changed all aspects of delivery, charged more and demanded payment before delivery was received. Took Credit Card at first, then said it no longer worked and wanted next payment by Zelle, Cashier's Check or a wire transfer. Shai Balilti, the General Manager is RUDE, ABRASIVE, a THREATENING MANNERISM and UNAPOLOGETIC. If you try to get realistic answers and ask questions, he gets an attitude that your shipment will take longer, uses the excuse that he has 21 days to deliver. Don't trust this Company to do any moving unless you enjoy NIGHTMARES! Totally the most unprofessional Company ever. I would rate them -0. Has to rate one star just to get this WARNING POSTED. read more

DONT USE MIDLAND. Worst company I've ever dealt with. Lied from the beginning, charged us more at every turn, never answers the phone or returns calls, and took almost 2 months to deliver after promising me they'd be there within 7-10 days. ZERO stars read more

Terrible communication. Wait 30 days before delivery. 65in tv broke. Mirrior broke. dining room table broke. all boxes are smooshed. a few boxes missing. won't answer the phone when I call. half of my boxes were wet. DONT USE!!! Do it yourself and save the money. They double the cost of what I was quoted. also they never told me I could get a virtual estimate. read more

Very smooth talkers lie the whole time give you dates that you need to cancel by and you canceled before that date and they said oh you signed the contract and they said seven business days not seven days they are thieves liars they don't show up when they say they going to Please do not ever recommend or use this company. read more

ZERO communication once you have made your first payment and then they tell you the movers tell you the day you are moving that it will be more expensive than the quoted price and hold you hostage to your timeline. the supervisor has no answers, cannot make decisions and cannot even promise a phone call from my job manager. read more

IF I COULD GIVE ZERO STARS I WOULD! There is a reason why there is only one review that is mostly positive while ALL others are 1 or 2 stars. This is not just one or two people with a bad experience years ago who decided to keep a grudge. DO NOT use this company. My son used them for an out of state move. If we had had more time to investigate (timing of our situation didn't allow for much of it) we would have RUN the other way. They overcharge by making an initial estimate of cost that didn't reflect reality then sent a different company truck with drivers who demanded the additional money up front and in cash. The contract stated a dedicated guaranteed date of delivery and now three weeks later, they still say 4-6 more days. Thats right. They picked up his stuff with a delivery date 4 days out and we are looking at a month late as they hold 90% of everything he owns including clothing, furniture and more. We have lodged complaints with the BBB and several state and interstate transportation boards and are investigating using an attorney. DO NOT DO WHAT WE DID and think that surely it can't get worse. It has. At. Every. Turn. Rude, disrespectful and dishonest from day one. Only one dude, Jacob, pretends to care. Dominique is a nightmare. Long story short, believe what people are saying because they are all saying the same things. I'm hoping this helps even one person choose another company and not wake up to a nightmare like we did. read more