Contacted this company to have 2 doors (3 locks total) re-keyed - meaning adjusting the locks to…read morehave 1 key work all three locks instead of 3 separate keys. I called them around noon on Feb 5, 2026. He responded and stated he could do the job for $225.00 and would arrive in 20 mins. One hour later, I sent a text to make sure he received my previous text. He confirmed and again, said I will arrive in 20 minutes. He arrived at 2:07 pm. I showed him the two doors with the locks and went about my daily activities. About 30 minutes into his visit, I hear drilling on my front door. When I went to see what he was doing, he had REMOVED both the deadbolt and the doorknob and was DRILLING into my door. At that point, he had drilled a larger hole in my front door and stated that his "foot slipped" in the sawdust and his drill bit dropped carving a significant gap that he said he could cover with a digital locking mechanism. . . At this point, he called someone to come help him with this disaster of a mistake to my front door. This man assisted him with installing a digital lock that was SUPPOSED TO BE BLUETOOTH but was not. He told me that since the major gash in my door was his mistake that he would not charge me for the digital lock since it will cover the gash made in the door. So now I have a much larger button code door lock (see pictures) that still did not cover the mistake in the door. THEN he charges me $280.00 instead of the $225 he initially quoted. The new lock requires batteries - which he did not have, so I had to make a trip to Lowe's for that... just a major cluster. DO NOT USE THIS COMPANY. Keep in mind, all I wanted was the current door locks re-keyed... now I have to buy new double doors from my front entry.

I called for an easy lock repair. They told me they would be there for 11:30Am. All day they pushed…read moreback and finally showed up at 4:30. Guy said we needed to replace the lock. We said OK. He started drilling out the whole and made it too big. He tried to put his new locket in and it didn't fit (it wasn't even the right kind of lockset - he after the fact told us that he didn't have the correct one). He then sloppily put together the old lock and said that was all he could do and charged us $110. Left us totally hanging and now won't answer or return calls. Had to pay a "real" locksmith $150 to fix the problems this guy created. Run away from this service. Horrible experience.

We just purchased a new home and needed the locks changed out. Bryan responded quickly and did a…read moregreat job. He also came back the next day to help us with a couple other issues at no charge. He went above the call of duty and was extremely helpful. I highly recommend using Custom Lock and Key. I know I will be using them again.

Totally not dependable, he would give an appointment and not show up and ignore calls, You would…read moreleave VM to instruct him to cancel in case if he cant make it so you can arrange plan B, and he would still ignore or cancel on your calls

My car was stolen with my key which left me uneasy that the person could easily come back and take…read moreit again, since my key fob can unlock my car and get it running. I was recommended Duhon's by an eastbank business because I was trying to avoid spending $400+ at a dealership. I was able to go in and get it all done in 40 min, no wait like a dealership, and only for $120. They sell extras too which I'll come back for. Really nice and easy!!

This place is owned by a childhood friend. He gives excellent service at a fair price.read more

Recommended by my former locksmith who moved away to Colorado…read more Lee's Locksmith was fast, affordable and provided a quality install.

I needed a key cut for my vehicle tonight and remembered seeing advertisement for Lee's Locksmith…read more I ended up giving them a call and was greeted by Mr. Lee. He was very professional from the start. He was able to come to me in about 10 or 15 minutes. Customer service was top-tier 10 out of 10. I do recommend. I would definitely use him again if needed.

My granddaughter lost her house keys and wallet. I called Prestige Locksmith and Tyler came out…read morefast. He was knowledgeable and professional and as he worked to change my door lock . He explained want needed to be done and i was very pleased with his fast service.

Besides the high level of unprofessionalism, this service person is rude, sexist, and frankly a…read morepig. He broke one of my pavers, busting his way into my alley, rather than waiting for me to open the gate and then yelled at me because he broke one and refused to admit that he had done so. Extremely unprofessional and arrogant. He wanted to take apart a door lock, which was having issues catching on the key, which would've taken at least a couple of hundred dollars. Refused to provide an estimate or a quote. Unethical. Untrustworthy .Recommend to never hire this person or their business.

In an unfortunate series of events I needed to use Bryan's service twice in a week. He was easy to…read moreschedule with, efficient, polite, accommodating and went out of his way to track down a specific lock type I needed. Will use him every time - highly recommend!

Best locksmith ever - I've worked with Brian and the Uptown Locksmith team over the last 3 years on…read morea number of projects. Interior and exterior locks, replacing broken locks and installing new locks and his service and professionalism are 5-Star! I called him yesterday and he was at the house an hour later diagnosing the problem and fixing two door handles at my house. Very fair pricing and the service is out of this world. Great value and my highest recommendation!

Best service I've ever had with a locksmith will use them all the time for every copy of keyread more

The gentleman answering the phone would not give me a quote, or even a ballpark price, to come out…read moreto my home after describing in detail what I needed. He said he'd be able to get to me with days, but I needed someone to come out the day of...

I had a few problems with my door locks sticking after the hurricane and my door keys getting stuck…read morein the locks. I called North Gate Lock and Key to come to fix the issues and I'm so glad I did. Just by chance the day the appointment was scheduled I actually locked myself out of the house! So now I needed the locksmith to get me in my house AND fix the locks too! Mr. Del, the owner/locksmith, arrived on time and was pleasant and immediately went to work to open the door. Within a short time my door was opened with no damages to my beautiful front door! He then addressed my problems with my sticking locks and keys and now I've been problem free ever since. Glad I found this local locksmith since it's so hard to find a good professional at an affordable rate! I won't hesitate to call North Gate Lock and Key again!

This was a great experience! My office keys and other important items I need for work were stuck in…read morea new file cabinet that I spent $300 on that wouldn't open. I tried all the troubleshooting, I only had the cabinet a few days. It was defective and I received a refund. The problem was my stuff was still locked away. I contacted North Gate Lock and Key through this app for a quote and received a prompt response. It was late night and on a weekend so I was surprised. The other locksmithing companies I googled couldn't be reached. This company is 24 hours! I called and spoke to Dell. He was polite, professional, friendly, knowledgeable, and very adaptable to my tight schedule. He came on time and the job took less then 5 minutes. There was no mess after the job was done. I received a discount as a new customer and I didn't even ask for one. This was fantastic customer service. On top of the that he beat the other quote I revived for the same job offering a price less than 45% of what they quoted. It was just an overall steal for me and I couldn't be happier. If you're looking for great customer service, a quick resolution, a company that's has great availability and who is adaptable to your schedule this is the locksmith for you!

The best. Replaces my special order front door lock in a reasonable amount of time for a great…read moreprice. Highest recommendation!

We needed to have an exterior secured door repaired and was having issues getting someone here…read more Finally Stay pulled it off she just didn't say we'll call you back she took control and got someone here. Great job Stacy Cincinnati Ohio location. We will be sure to call again.

Chad arrived on time, was efficient in completing jobs and gave me a fair and reasonable price…read more Plan to have him come back to change more locks and when I need a locksmith in the future.

From the owner: Best price in the arearead more