After initially reaching out to me to say they'd be glad to take care of my electrical needs and…read morefor me to call them for a quote. I tried calling and could never get through using the number provided. So I messaged them through Yelp and they never got back with me. I eventually found someone else outside of Yelp.

Don't know if I would recommend them, because I never got a response from an actual human being…read moreafter trying to contact them by both chat and by phone. No one answered their office phone or responded to a direct message. After a couple of days waiting for a human to reply in chat, I simply got another automated response telling me to call their office if I'm still interested in this project. Well, I was interested, but I didn't get the impression that they were. I went with another company that is definitely staffed by human beings and not chatbots. This company seems to have good reviews so maybe my experience is an anomaly. First impressions are important though. If I don't feel like a valued potential client, why would I believe that this would improve as an actual customer? -Edit: I received an automated reply to this review, telling me to call their office for a complementary quote. SMH

Safe Electrical Service recently upgraded our service panel and split circuits to better balance…read morethe load throughout our home, and I couldn't be more impressed. From start to finish, Charles and his team were outstanding. Professionalism: The crew arrived on time, worked efficiently, and treated our home with care. Communication: Every step was explained clearly, and they patiently answered all of my questions. Expertise: The quality of the work speaks for itself--everything was done right the first time, with attention to detail. Customer focus: I felt respected and valued as a client, which is rare these days. I highly recommend Charles and his team to anyone needing electrical work. Their combination of skill, honesty, and excellent customer service sets them apart. I'll absolutely call them again for future projects.

Here's the thing - they have not done any work yet on my houses, so I'll update this review later,…read morebut Noelle is wonderful to work with. She is super nice, provides clear details, very friendly and has a great memory. Excellent customer service! Now let's see how the electrical work goes :)

December 2020 - EIM was hired to do about 8 projects and 4 of them involved a cathedral ceiling…read morewhich makes it more difficult to repair. Edgar determined which fixtures were defective and which ones were not and how best to proceed. I had 6 light fixtures replaced, 1 new light fixture added, 1 outlet installed, 3 outlets repaired or improved. Since we were new to this house, it was important to make sure the electrical work was done to code and repaired, as needed, and Edgar did an outstanding job! I expect that I will have more work to be done in the Spring and will not hesitate to call EIM. I have attached some before and after pics.

I hired Edgar a few times now for help with my garage electrical work. Most recently I had him…read moreinstall a wall charger for my electric vehicle and I'm so happy with how it turned out. Edgar always shows up on time and has great communication throughout the process. He is a fantastic electrician with great attention to detail and work ethic. He goes above and beyond to ensure things are done the right way! I highly recommend hiring EIM for your next project!

I found Chris via Yelp when I had a wall that start buzzing when I turned on a light switch,…read morecoupled with a three way switch that wasn't behaving normally anymore. No one I knew had any recommendations, so I contacted a few electricians on Yelp because I didn't know where to start. He responded quickly and was EXTREMELY helpful, talking to me on several calls to give an estimate and initial troubleshooting ideas, including suggestions for what to tell my building's engineer in case I opted to have the engineer try to fix it first. He had me send photos of my electrical panel and he mentioned the brand of breakers I had (Challenger) are known to be problematic and hazardous, so he suggested that I have them swapped out when I have the lightswitch fixed. He said my building engineer could probably do it if I preferred that, which would be less expensive. Because my building just changed maintenance/engineering companies earlier this year and I don't really know or trust the new engineer yet, I wanted to have an electrician do this to make sure it was done correctly. I was impressed by his Yelp reviews, Angie's List reviews, and BBB rating, so I hired him. Chris was super easy to work with to schedule the appointment, and he gave me a 2 hour window for when he'd arrive (and as it approached, he called/texted to update me on a more exact ETA). I ended up having him replace all my breakers, and he also replaced the three light switches that were faulty. He also swapped out my hardwired smoke detector, since my old one was past its prime. I pre-purchased the breakers and detector since I had a few days' lead time, so he only charged me for the switches and his time (which was spot-on with the estimate he gave me over the phone). He also went up on my roof when he saw the breaker for my AC unit seemed to not make sense for the size of my apartment, and sure enough it was not what the AC unit sticker said it should be. So he replaced that one with the correct amperage, which reduces the strain on the AC Unit (so it doesn't get damaged) and reduces the risk of a fire. He also found some problems with my building's roof and some building wiring that was exposed up there, which he photographed and sent to me so I could pass it along to the board and management company for them to handle. Chris is a super nice guy, and he was great at explaining what was wrong and what needed to be fixed without upselling me. I'm someone who stresses out about anything home maintenance because I'm terrified of something going tragically wrong, so I appreciated the info he shared. I've already recommended him to my neighbors in our building's facebook group, and I will definitely hire him again for any other electrical work I may need. (I may eventually get my life together and replace some ceiling light fixtures and install a fan. While in theory I could do it myself, I'd rather not accidentally electrocute myself. Plumbing and electric are the two things I don't mess around with, even for simple fixes).

Chris is very experienced and knowledgeable. Highly recommended for even the most complicated…read moreelectrical problems