Tru Fit is a shady business. They lock you into contracts of 6 months without disclosing the length. They also tell you that all contracts are month-to-month and then tell you that they cannot cancel your contract. The manager that you speak to (in this case Miguel, Midland, Tx) tells you that he is up front with his customers, which doesn't help a bit. Stay AWAY! Also, as the pictures show, this is a business in serious decline. They use a wooden plank as a bathroom door, the bathrooms are dirty and the equipment is torn. read more

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Do not go!!! Scammers!! I had signed up for PT and never got any service. I signed up for 3 month contract then was told i had a 6 month contract that I was not aware about and they would not give me service no matter how many times I called they kept on charging me with no service or resolution. When I stopped getting charges they sent it to collections without notice. Soon found out that I wasn't the only one with this issue. Don't waste your time they will steal your money! read more

I called to check on prices and membership, I spoke to a young lady name Gia, she was very friendly and professional. Thank you for you attention and patience with my questions read more

I began training for the 1st time ever in years. I was so scared to go to the gym. The entire team made me feel welcome! Best of all my trainer Mathew Q. Very knowledgeable on vitamins and helping you meet your goals. he asks what you want to work on ! I actually love the gym now! read more

First of all, the gym needs to be brighter and welcoming. The aura of the gym is not inviting. A bit dark. Then, I availed the training from their trainers but there seems to be a lack of communication from Brandon and the trainors. I was rescheduled twice for my gym appointments. First, I was placed for the 4th of August for second appointment and I was not in the calendar. I was patient for them overlooking it. Then, when I was already placed in the trainor's calendar (Gabriel), he didn't know I was scheduled in his calendar. He was called and he didn't know and was somewhere else but the gym for my appointment. I was pissed. I just left and went to the TruFit at Meta Drive where the place is more pleasant. read more

I arrived 10 minutes early for a scheduled meeting with Hannah. I was told it would be a few minutes, she was in a meeting. I waited 40 minutes. I never met Hannah and no one could knew when she would be available. I have up and left. I drove 30 minutes each way for nothing. I was left waiting next to a doorway the entire time with 15 degree air coming in the door. I attempted to contact Hannah after arriving back home. My text was not returned and she never called. read more

horrible place, I had a membership for a month and the entire month every day I asked them to clean the men's locker room, the shower I used on first day was gross and had trash , for the entire month the same trash was still in there and the conditions got worse and worse. they were asked daily to clean abd the promised daily to clean it. it was never cleaned and I have evidence to prove it read more

This gym is in poor shape and leadership does not care. Smells like a sewer, they have 13 TVs upstairs and 0 work, equipment is broken and AC does not work. It's interesting that this is what they advertise, "We take the term "Affordable Luxury" very seriously at TruFit. With top-of-the-line equipment, programming and amenities, you'll get a next-level experience every time you walk through our doors." You get an experience alright, a poor one! The only thing they take seriously is collecting your dues while delivering disappointment. I've emailed the CEO Steve Diniaco more than once about these issues and he does not respond or care. If you are looking for a gym go to Crunch or Planet Fitness. read more

This is the worst experience my family and I have had at a gym. Very misleading sales practices. We were told there are no contracts also but when you sign up they have you sign at least 7 signatures. Do not trust this place. Save your money and go to Planet Fitness. I am so very dissatisfied as well as my spouse. We are trying to get away from this place asap. read more

No AC weeks 7 AM 82 degrees owners will not respond or fix. On going problem Also water fountains broke for ever read more

It's always dirty Mondays equipment is like stair climber out of order for extended periods of time may or may not open on time just not run like they care at all read more

Worst gym many cockroaches too expensive and horrible quality and the air is no working

Way to go Trufit, you just ran off all the employees that cared. Again. Downgrades, transfers, and cancelations are a nightmare. Especially if you get personal training. Read this carefully : ABSOLUTELY DO NOT GET PERSONAL TRAINING HERE! Though Trufit's memberships may be contract free, PT is not. You will sign a contract and never get free because nobody left working there cares enough. They will go through the charade of filling out a cancelation form only to never keep record that you ever did. I strongly warn everyone looking to get a personal trainer to NOT go looking at Trufit. read more

I'm in the gym by 3:30 am during the week. The last couple of times I've been in this week, there has not been anyone at the front desk. I usually purchase a drink before my workout, but if no one is working the front desk, I can't do so. I went looking for the person on duty this morning and could not find her anywhere. I know she wasn't cleaning because the gym floor is a mess. It's very frustrating with the lack of customer service lately. read more

If I could give this gym zero starts, I would. Cancelling my membership, then approving the cancellation, then reactivating my account, and having it change me every month since without my knowledge is unbelievable. The management and customer service is TERRIBLE. I've been dealing with these people for over a YEAR and I've been told I would receive a check and it has yet to come. With all the calls, emails, talking to corporate...just today, they emailed saying they need proof that I am who I say I am with my ID. This should be your first step. Unprofessional. I am willing to go to lengths to get this handled. SAVE YOURSELF AND DO NOT JOIN THIS GYM read more

Miguel is one the fitness managers/ trainers who is very helpful and polite ... very knowledgeable with your goals.I highly recommend you come and talk to him if you have any questions . read more

They will continuously charge you for services and nobody will help you stop the payments. It's been months since I cancelled and now I'm getting random charges on top of my recurring membership fee. The gym is run down and horrible and management is even worse. read more

TruFit is a scam they will not let you cancel your account do not go to this gym. They are out to trap you in a 30 day contract which is difficult ti get out. You better off some where else. Stay away from this place. read more

It was a great gym I really liked the people there and the people up front are amazing I love this experience and the membership is worth it things up for me! read more

Definitely check out it was amazing the staff was amazing and the gym was really clean

I don't know why ppl downplay this gym or what in the heck they expect- it's a gym, not a damn hair salon or a mall - if you want something prettier then go to planet fitness and be downplayed - but then again this comes from a guy who has been in and out of several gyms including my own home gym for 14 years now! This gym is great, I have zero complaints and the ppl who work there are helpful and greet you when you come in and leave read more

After multiple emails, texts, and in person attempts to cancel my PT over the last 6 months supposedly it's finally cancelled now. They also let me know they will charge me 2 more months due to having a 30 day cancellation. The place is run down, they're starving for revenue and at the expense of loyal customers. I would definitely give it a zero star had I had that option. read more

I've been going to this gym since March 2023. I have personal training sessions with Terrance. He is a great trainer who pushes me so I get the most out of my time at the gym. He holds me accountable. I've had a great experience with Terrance. read more

An amazing staff of supportive coaches and great resources for costumers!

Everything is broken ! Too many machine with out of order signs on them. Have been this way for months. Out of 12 treadmills on back row only 4 work. Other machines same way. There is no upkeep on equipment. There is an small weight area that is missing almost all of the weight stack pins and most pads are cracked and never replaced Ellipticals are falling apart. Most book/phone racks are broken on the precor ellipticals with parts falling off just laying on the floor. May have no choice but to change gyms. Join only at your own risk. Other places as planet fitness and crunch have same prices and I am sure better upkeep. Hopefully they have more pride and maintain their equipment. read more

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These gyms in the midland Odessa area , area always u SERS tagged , their facilities particularly the restroom and shower areas are always dirty. They make it impossible to cancel their membership and frankly it's over priced. read more

I understand that dependable people are hard to find. When you post your hours of operation, it is not too much to expect you to be available during said hours. Mondays are very hit and miss as to whether they open up at 5:00 am. Just be aware. Could be open at 5, 5:15, 5:20, who knows. read more

Yeah gym has un-matching ratty equipment and apparently doesn't open on time. Don't know how hard it is to open on time when 10 people are waiting in the parking lot but apparently customers don't mean crap. Sign everyone read more

This has been a nightmare. They are inept. Their gym is highly subpar. The equipment is loose, the vinyl is cracking. It is in complete disarray. We opened an account for the family. They opened it under the highest level membership. We went in the reduce the membership, and they opened a second account unbeknownst to us, so we didn't pay it. We started getting collections notices. We had to pay to cancel the second erroneous account. We came back later to cancel the original account. Signed all of the cancellation paperwork on 3/10/22. We were told it was a 30 day cancellation. We have been billed every month since. We have gone up to the gym in person almost daily to get this handled to no avail. Then on the phone today, they told us it was a 45 day cancellation period. Also, there are no numbers to get a hold of managers. The billing department told us it had to be done at the gym, and vice versa. We have called the billing department, they required us to pay to cancel. The funny part is, it was the exact same amount as the first cancellation. As long as you give them $132 they're happy to let you cancel. That's their price. It's extortion! read more

This gym has bad customer service. They r giving me a hard time to cancel my membership. I called and emailed and nothing because you have to cancel thru their corporate number. So I canceled my debit card and so they hacked into my account to keep charging me so now my bank is disputing it. So sad. read more

They have one of the worst when it comes to customer service. They have you in circles about membership, prices and you have practically no one to complain too because they really don't care. The only time they call you back it's when it pertains to receiving payment. Such a sorry club. read more

I'm a membership holder here and have been getting a run around this morning on the phone with their customer service. I'm sorry for the poor review but they do not have a complaints department. Only people to complain about grievances or GMs or Regional Managers who have seem fit to not take phone calls. Just emails. I went to the portal to update payment info. I click on transactions and see two scheduled drafts for around 48 dollars for "Gym Improvement". For 8/12/19 and for 8/12/20. Recently a location in Midland Tx was taken out of commission forcing people who hold memberships to pack into the remaining two. My husband and I have complained about lack of cleanliness, the cramped fashion and old broken machines. I would think taking those constantly broken down machines out of service to at least relieve the congestion. My grief is that they are worst off right now than gyms who cost 10 dollars a month when TruFit boast being a luxury gym. There is a constant worry of getting into an altercation with another patron here because of the gym set up. I asked if they plan on opening another gym to relieve the pressure after closing one and the corporate headquarters didn't have an answer. I said that them closing a gym in my area after signing my contract should allow memberships to at least air their grievances and to be allowed out of their contract. Much less apparently I'm funding gym improvements after the quality has gone down? Trufit is not living up to its "luxury gym" name at all. It is inexcusable to not have a department to hear these gripes but that's how you get reviews such as these. read more

This is one of the worst gyms I have ever seen. There are a number of things the new management could address to improve it, but they will not as they have a large chain gym mentality that only cares about membership numbers. Memberships are cheap for a reason, but it's not even worth the ten bucks a month they advertise. Midland desperately needs more gyms and Tru Fit, formerly Heroes, know they have a near-monopoly. Tru Fit's first action after buying out Heroes was to ban drinking from gallon jugs of water, because this was more important than the filthy locker rooms or broken equipment. This location was brand new, but they closed the other location to the north, which immediately created major overcrowding problems. The equipment is poorly laid out, and with the overcrowding it becomes difficult to move freely at times, let alone actually workout. At peak times the gym is practically unusable, and even worse than the overcrowded parking lot, it's borderline dangerous. No one here picks up after themselves. Weights are strewn everywhere, people toss gym bags in the aisles, people sit on equipment on their phones. Their "trainers" stand by while patrons risk hurting themselves misusing equipment. It's a mess. And improving that atmosphere starts with the management and the employees they hire, which typically are also glued to their phones or just ignoring the absolute mess in the gym. Even though this location was brand new, equipment is broken and the locker rooms are, like the other location, filthy. Part of this is the crowd. I've never seen a gym with members with such utter disregard for others trying to use the equipment. With no enforcement of any kind of gym rules such as picking up after yourself, racking your weights, and basic gym courtesy to the equipment and fellow members, it's a disgusting free-for-all. And no one seems to care. Crunch will open in November. Save your money and see if maybe they can step up and deliver a quality gym that Midland needs. Tru Fit is not that place. read more

Update. Manager doesn't care that the water is warm in the fountains and went to fill my bottle and it comes out milky white. This place is still a trash gym. Can't wait for crunch fitness to open. Garbage. Packed gym dirty gym weights all over the floor no employees on the floor cleaning members don't re rack weights. Management doesn't care. Closed the men's locker room for an hour cause it was a female cleaning it. So I couldn't take a shower after my workout in the middle of the day. Can't wait for crunch fitness to open up. Oh and it's packed always. No matter what tie of day you go in. But it's the only gym that's 24 7 other than planet Fitness which is garbage too. read more

I think this is the best gym so far I have no regrets I love this gym and all the people that have helped I am more confident this gym can truly help read more

DO NOT JOIN THIS GYM!!!! I have been with this Gym both Midland and Odessa and I'm completely upset about how they can't tell you when something will be fixed....The Sauna has been down for almost the whole two months and when you ask the employees when it will be fixed they said I Don't know. I'm canceling my membership ASAP and if they won't cancel it I'll cancel my card! I'm warning you this gym is horrible read more

So when I originally signed up it was Heroes fitness and I signed up on the Veterans plan. It was a reduced rate and month month. I live in Greenwood and Brigade fitness opened up in Greenwood which is much closer to the house. I signed up with Brigade in June of 2019 and cancelled with Heroes. Heroes was bought out by Trufit and I have tried to cancel several times. I have gone to the gym and created a scene, I have called corporate, filed complaints with BBB and disputed charges with my bank. I win the disputes but the charge shows up again next month. Me and the wife are canceling our cards and getting new ones in the hopes that this works. Trufit is unethical and treats people like garbage. Nearly $2000 over 19 months. Do not give them your business. They don't honor the contracts with veterans. read more

I started a gym Membership with heroes in midland I moving out of the area so I needed to cancel my membership. When I did so initially this company it was over the phone. Called the following month to verify the cancellation and was advised that I needed to come in to the gym to cancel. By that time I had already moved. But I made the time to goto the gym and cancel my service. The employee there advised me that he would put me on the "cancellation list" i went in later that same day spoke with management and was reassured that my service would be cancelled. They were taken over by trufit and years later trufit is still charging me. Even to this day. I calmly spoke with the girl at the desk "Amy" she acted as if I was disrespectful which I was in no way being and she hung up the phone on me. I have emailed the gm recently hopefully can get this handled but we will see. read more

I cannot believe these people are allowed to be in business with their shady business practices. I had cancelled my account last year or so I believed. Turns out, the girl just froze my account for 6 months and then when the 6 months were up they started charging me, then my contract apparently went out and they sTarted charging me double. Nobody told me my account would be charged or that I didn't actually close my account. Instead they just keep taking my money and when I called to figure out what was going on the lady told me it's my fault because I just froze my account and that she can't fix anything over the phone. read more

I paid for a week pass and didn't even finish it, because of how bad this gym is. The gym is a mess, weights are left all over the place, dumb bells are scattered. Most of your workouts are spent, clearing weights from bars/machines people didn't bother to re-rack, or trying to find 2 of the same dumbbells. The staff clearly doesn't care about the gym. read more