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    Truelson John M MD

    3.0 (2 reviews)

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    6 years ago

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    5 years ago

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    Dallas ENT Head & Neck Surgery

    Dallas ENT Head & Neck Surgery

    3.9(11 reviews)
    3.8 miOak Cliff

    My experience with Dr. Pandit and his staff was extremely disappointing. During my first visit, I…read morecame prepared with my blood results from my PCP, which I had already emailed to his office prior to the appointment. When Dr. Pandit came in, he asked where my thyroid and Chronic Fatigue Syndrome results were - which made it clear that neither he nor his staff had thoroughly reviewed my labs. My thyroid results were clearly included in what I sent. Despite that, I proceeded with the visit. Later that same week, I called his staff to follow up and asked them to review my blood work again. They told me they would submit a request to my PCP to get all my results, even though I had already provided them. When I checked in the following week, they said they still hadn't heard back from my PCP. By that point, I had already received my Chronic Fatigue Syndrome results and wanted to send those over as well. I repeatedly asked the staff to review my original blood work because my thyroid results were already there, but they kept brushing me off. After several calls, they finally reviewed it and admitted that my thyroid results were indeed included. I then asked them to confirm whether the Chronic Fatigue Syndrome results I was about to submit were the correct ones Dr. Pandit needed to review before my next visit -- because he had specifically mentioned that he needed to see those results before proceeding. Instead of helping, two different nursing members raised their voices at me, saying they didn't know because the doctor wasn't in. I politely asked if they could confirm with him later and get back to me, but they both said the doctor "didn't have time for that" and that I would just have to wait until my next visit. I explained that I wanted to be proactive and make sure I had all the necessary labs ready ahead of time, but they dismissed me again, saying the doctor would "probably be fine with it." When I asked if they could review the doctor's notes, they said they didn't have access to them but somehow insisted the doctor already had everything he requested - which felt dismissive, confusing, and inconsistent. The staff's tone and attitude made it clear that my health concerns were not a priority to them. If this is how the staff behaves toward patients, I can only imagine how things are handled behind the scenes with the Doctor. After reading other reviews, it now makes sense why many people have shared similar frustrations - and it's hard not to believe that this office may be buying positive reviews for marketing purposes. My health is my top priority, but it was evident that it isn't theirs. I would not recommend this office to anyone looking for a doctor or staff who truly care, communicate clearly, or take the time to review patient information properly.

    Great experience. Helpful staff. Doctor listens and has…read moreanswers to you concerns. Appointment kept on time.

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    Dallas ENT Head & Neck Surgery
    Dallas ENT Head & Neck Surgery
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    Aspire Allergy & Sinus - Front Lobby

    Aspire Allergy & Sinus

    2.0(4 reviews)
    3.1 miUptown

    I scheduled a new patient appointment at Aspire Allergy and Sinus, received and completed all my…read moreonline paperwork. I followed the weeklong instructions to prep for allergy testing. After numerous back and forth calls to Aspire confirming that my insurance was accepted and the provider was covered I was informed everything was good to go for my appointment and had my referral from my PCP. The woman on the phone who works with Aspire called my doctors office to confirm the referral and I checked twice with Aspire to confirm and received my appointment confirmation text. I showed up to my appointment 15 minutes prior and went to check in. The morning of my appointment, when I went to my appointment, I checked in at the front desk and the woman told me that the provider isn't accepted by my insurance!! Why would Aspire lie to me and tell me everything was good to go when in fact it wasn't?!? I took off a day of work for my 'allergy testing'. Terrible customer service, why straight up lie to potential clients?! Very disappointed and appalled that I was lied to, why wouldn't anyone from this office contact me and let me know before I spend 45 minutes drive time just to the location to find out the provider isn't covered?! An additional 45 minute drive home and frustrated. Why, just why?! Please learn to provide better customer service to your patients. My allergies have been terrible and I've suffered at minimum a sinus infection every month. I'd only like to get allergy tested and start treatment. Not sure how hard that can be??

    Once again inconvenienced.leaving this place to anew doctor. This company is so I unorganized. Who…read moreis checking for "expired" injections so that patients are inconvenienced to show up to be told they need to reschedule. And why when rescheduled my injections are still not here but with the office manager who also is not here. We are now some time after my appointment was to start and I was told it would be another 40 minutes or I can be even more inconvenienced and reschedule. Smart mouth nurses and a total disregard for patients time and risk level to this pandemic. Utterly pissed off.

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    Aspire Allergy & Sinus - Outside Clinic

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    Outside Clinic

    Truelson John M MD - earnosethroat - Updated May 2026

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