This is Texas Oncology at the Baylor Sammons Cancer center. I have been coming here for almost seven years. I really appreciate the doctors, nurses, phlebotomists, and front desk staff. I have seen two doctors here for breast cancer - Dr. Joyce O'Shaughnessey and Dr. John Pippin. Both are excellent doctors. If you're concerned about time management, I would recommend Dr. Pippin over Dr. O'Shaughnessey. She definitely makes you wait. The phlebotomists are very skilled, and labs are in the same location with minimal wait. The front desk staff greet you by name and take special care with elder or easily confused patients.
My docking of one star is due to the phone issue. You cannot call and leave a message for a staff member. You cannot call and ask to be transferred to an appropriate person. You must tell the answering service your message and then they send an email to the appropriate person. Sounds good in theory, right? However, it has vastly increased the wait times on the phone. Previously, I could call, the answering service would answer and direct my call to the appropriate line, I would leave a voicemail and get a call back later. (The call back later has never changed. It is nearly impossible to actually get who you want on the phone when you call.) Now, when you call, the phone system automatically transfers you to Hold while you wait for the answering service. I have waited on Hold for over 20 minutes that last several times I have had to call. Waiting on Hold for over 20 minutes just to leave a message is ridiculous! Plus you also have to disclose confidential medical information to whoever answers the phone, so that they can then compose the message. I mentioned it to my doctor last time I was there and his response seemed to indicate that everyone was fed up with this. Either hire more people to answer the phone or get rid of this system. It doesn't work. read more