I debated writing this because I try to give people a lot of patience. Coming from a family of restaurant owners, I know that it is not always easy-- especially during times when you are subject to even more criticism. That being said, my experience at Truelove was that of an appalling one. Words cannot express my disappointment and anger after being asked to leave (impolitely at that) by a nobody-bartender who claimed my ID was fake and then insinuated that I was uneducated. Here is what happened: my friend and I entered Truelove in hopes to grab a few drinks, the bouncer was very kind: he checked our ids and temperate and we went inside. It was pretty dead so we went out to the back to check out the scene. We were standing away from everyone completely distanced, figuring out where we were going to sit down. A young man, or should I say boy, approached us, came all up in our faces, and asked us to put masks on. He then proceeded to ask us for our ids. We politely handed them to him and explained that the bouncer had already checked them out the door; to which he RUDELY replied "well I would like to check them again". He took them to the light and looked at my friend's (TX) and handed it back to her. He then blurted out to me "THIS IS FAKE. YOU MUST LEAVE RIGHT NOW". I replied saying, "because I have a New York license, it's fake?". And he said "no because it says not for federal purposes. Please leave". I said "I'm sorry sir, have you ever heard of an enhanced ID? The reason it says Not for federal purposes is because it's not an enhanced ID." He said yes I know what that is and I don't care. This is fake. He continued to harass my friend and I, follow us around the bar, all while we were simply trying to talk to the manager. He accused me of a crime first of all, second of all talked to us in a completely unprofessional manner, and would not let us speak to a manager. I had my passport pulled up on my phone to show them, just so they know it wasn't fake. I'm a pre-law student who is applying to law schools, I would never do anything to risk my reputation like that. I'm just a Baylor student here from New York. If he would have politely asked to see another form or asked another person for an opinion it would have been different but that was NOT what occurred. After we finally asked another bartender for a manager, JUSTIN followed us to the door and said we had to leave. Continued to harass us, all while the original bouncer said our ids looked fine. After waiting quite some time, a manger finally came and we tried to speak to him. NOT ONCE did we get an apology from him or anyone else. All the manger said was "I will talk to Justin about how that is not his job." And then he said "listen ladies, I think you should just go enjoy the rest of your night and come back another time". Why the hell would we want to come back.......no apologies, no recourse for what happened...
Nothing. NEVER ever ever patron this establishment. read more