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    True North Restoration of Hawaii

    3.0 (2 reviews)
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    6 hours

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    Services - True North Restoration of Hawaii

    Biohazard cleanup

    Damage restoration

    Environmental abatement

    1 More Service

    Mold remediation

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    1 year ago

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    2 years ago

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    Ask the Community - True North Restoration of Hawaii

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    Premier Restoration Hawaii

    Premier Restoration Hawaii

    (6 reviews)

    Well I can tell you we are beyond frustrated. Your employees scratched the new vanity and you are…read morerefusing to replace it. You didn't finish the job. Your employees broke 2 door locks-you never replaced them. Your employees damaged the wall-never fixed it. Your employees damaged the door frame-you never fixed it. Your employees didn't paint the closet door properly so it is peeling and won't shut without slamming it-you failed to take care of this. There are multiple cracked and chipped tiles from your employees and you have failed to fix them. Your employees BROKE a crystal structure made of all antique cut crystal and you have failed to replace the pieces or pay for the damages. Then your billing guy threatens us because he claims we owe you money-what a joke-you owe us damages! And what kind of business threatens people-what horrible customer service! When are you doing to take care of all the damages and replace the damaged items including the vanity? We want this done immediately!

    I had a situation with a rental in Kona that had a leak coming in from another unit. Management…read morecalled this company out, and Mahvan responded quickly. He had the water vacuumed up from the carpets and floors and big fans put into place to dry out the wet areas, including the drywall. He was very professional and answered all my questions. The fans remained for about a week, and they came out to check in the drying progress regularly. They kept in touch via text (my request) to let me know when they were coming and what the status was - great communication! When the areas were dry, they made sure there was no mold or other damage. They seemed very thorough. It looked great, like hardly anything happened at all! I just need to paint the affected area and it's as good as new! Price was reasonable for the work and covered by insurance. They made sure to provide me with what I needed for my agent. Highly recommend for peace of mind!

    MD Restoration Maui - Kale and Sun Galanto with daughters Katelyn and Emmalyn...

    MD Restoration Maui

    (23 reviews)

    I recommend MD Restoration Maui very highly. During the biggest Kona storm and flooding in over 20…read moreyrs, they were prompt in their response, kind as well as professional and took time to explain remediation process to me. When help was hard to find during a disaster they were there for me. Two thumbs way up, from Tina in Kihei

    We own a condo in Kihei. We had just finished remodeling our condo when a flash flood deposited 4-5…read moreinches of water and mud throughout our home. Our contractor was a blessing and worked over the next 48 hours to remove the standing water and much of the mud. I knew I still needed a remediator to finish the cleaning and prevent mold, so I called MD Restoration. Kale was at Home Depot getting supplies when I called the evening of the flood (Friday). He gave me some general information and asked if he could call me back when he was out of the store. He called back within 10 minutes. Kale gave me lots of information and said that he was going to handle cases in the order he received calls, so if I could find someone else who would get there sooner, go with them. He did not say it in a manner that suggested he did not want to help or did not want my business; he was being practical in a situation where time is of the essence and I appreciated that. Kale texted the next day (Saturday), reiterating that he was handling cases in the order of calls received. I asked him to please keep me on his list, which he acknowledged he would. Kale called the next day (Sunday) from my property and I gave him my door code. He entered the unit, then sent me photos of its current state, an explanation of the work that was needed, and when he could start. I passed the information on to my contractor, who agreed with the assessment and said that he and his team could do the needed demolition on Monday, so that when Kale's team got there they would just have to do the cleaning and drying. Kale's team started the cleaning and drying process on Tuesday. My contractor had done more cleaning by then, but there was still plenty to do. Kale's team cleaned up the remaining mud and set up equipment to dry the walls. Throughout the process, Kale was prompt in his communication and did what he said he would do. When I arrived a week after the flood and saw the unit, my only critique was that the grout in the tile floors had not been scrubbed and there was mud staining around the floor edges and corners. Basically, the floor needed detailing. In fairness, this may be a level of cleaning that is beyond what remediators do. They also don't clean the mud out of the interiors of appliances. I was fine with what MD does and does not do, but if you have a whole-house flood that also involves mud you may want to ask questions so that your expectations are managed. I met Kale in person to thank him for his help. He offered advice for the repairs from the perspective of someone who regularly deals with water intrusion. Kale knew that my contractor would make all repairs, so his advice was completely from a place of wanting to be helpful. Kale also acknowledged that our bedroom fan was not broken when he first entered our unit, but it was now broken. (We had also noticed the broken fan, but did not mention it.) Kale said that his team is usually good about letting him know when things like that happen, but, when he asked them, they said they did not do it. I could see where he was coming from: something was broken, but was it my contractor's guys or Kale's guys? We weren't there, so we don't know. Although that was fair, he maybe could have knocked a small amount off the price as a courtesy, just in case his guys unknowingly were the culptrits, but honestly, in the grand scheme of what we were dealing with, the fan was not my priority and I appreciated that Kale noticed the breakage and checked with his guys. I found Kale to be highly responsive and helpful. The invoice I was provided includes pictures and a detailed breakdown of the work that was done each day, which I suspect will be useful when I seek reimbursement from my insurer. As Kale said, I hope I never have to call him again, but if disaster strikes I would not hesitate to do so.

    Rock Solid Home Inspections - We offer water sampling and testing services.

    Rock Solid Home Inspections

    (1 review)

    I had an amazing inspection on a home in Volcano done. I tried to get the same guy, but he was…read morebusy. He suggested Jared, told me he did a great job and had the most detailed reports. I am so glad he did. Jared was super responsive, answered his phone and was able to squeeze me in with short notice, coordinated everything with the selling agent for me, and sent a report within 24 hours. And the report was incredible!! So detailed, so informative, and so obvious he is very meticulous and hard working. Later, I called him because I wanted to ask some clarifying questions. He picked up the phone again and talked story with me for like 20 minutes and was like "call me if you have any other questions." I would 100% recommend Jared with Rock Solid Home Inspections. Maika'i!! Mahalo Nui Jared!!!! And value was great, I was shocked what he did for what her charged!!! Show less

    From the owner: I was raised in the community that I serve. This local knowledge is invaluable when it comes to…read moreunderstanding the unique building techniques and materials used in the area. I know the climate, the challenges, and the specific issues that homes in this region may face. With a background deeply rooted in construction, I bring a wealth of knowledge about building techniques. I know the ins and outs of how homes are constructed, allowing me to identify potential issues that others might miss. I take immense pride in my work, and every inspection is conducted with meticulous attention to detail. My reputation in the community is built on a foundation of trust, integrity, and reliability. Your satisfaction is my top priority. I go above and beyond to ensure you have a clear understanding of your home’s condition, allowing you to make informed decisions.

    True North Restoration of Hawaii - damagerestoration - Updated May 2026

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