I recommend MD Restoration Maui very highly. During the biggest Kona storm and flooding in over 20…read moreyrs, they were prompt in their response, kind as well as professional and took time to explain remediation process to me. When help was hard to find during a disaster they were there for me. Two thumbs way up, from Tina in Kihei

We own a condo in Kihei. We had just finished remodeling our condo when a flash flood deposited 4-5…read moreinches of water and mud throughout our home. Our contractor was a blessing and worked over the next 48 hours to remove the standing water and much of the mud. I knew I still needed a remediator to finish the cleaning and prevent mold, so I called MD Restoration. Kale was at Home Depot getting supplies when I called the evening of the flood (Friday). He gave me some general information and asked if he could call me back when he was out of the store. He called back within 10 minutes. Kale gave me lots of information and said that he was going to handle cases in the order he received calls, so if I could find someone else who would get there sooner, go with them. He did not say it in a manner that suggested he did not want to help or did not want my business; he was being practical in a situation where time is of the essence and I appreciated that. Kale texted the next day (Saturday), reiterating that he was handling cases in the order of calls received. I asked him to please keep me on his list, which he acknowledged he would. Kale called the next day (Sunday) from my property and I gave him my door code. He entered the unit, then sent me photos of its current state, an explanation of the work that was needed, and when he could start. I passed the information on to my contractor, who agreed with the assessment and said that he and his team could do the needed demolition on Monday, so that when Kale's team got there they would just have to do the cleaning and drying. Kale's team started the cleaning and drying process on Tuesday. My contractor had done more cleaning by then, but there was still plenty to do. Kale's team cleaned up the remaining mud and set up equipment to dry the walls. Throughout the process, Kale was prompt in his communication and did what he said he would do. When I arrived a week after the flood and saw the unit, my only critique was that the grout in the tile floors had not been scrubbed and there was mud staining around the floor edges and corners. Basically, the floor needed detailing. In fairness, this may be a level of cleaning that is beyond what remediators do. They also don't clean the mud out of the interiors of appliances. I was fine with what MD does and does not do, but if you have a whole-house flood that also involves mud you may want to ask questions so that your expectations are managed. I met Kale in person to thank him for his help. He offered advice for the repairs from the perspective of someone who regularly deals with water intrusion. Kale knew that my contractor would make all repairs, so his advice was completely from a place of wanting to be helpful. Kale also acknowledged that our bedroom fan was not broken when he first entered our unit, but it was now broken. (We had also noticed the broken fan, but did not mention it.) Kale said that his team is usually good about letting him know when things like that happen, but, when he asked them, they said they did not do it. I could see where he was coming from: something was broken, but was it my contractor's guys or Kale's guys? We weren't there, so we don't know. Although that was fair, he maybe could have knocked a small amount off the price as a courtesy, just in case his guys unknowingly were the culptrits, but honestly, in the grand scheme of what we were dealing with, the fan was not my priority and I appreciated that Kale noticed the breakage and checked with his guys. I found Kale to be highly responsive and helpful. The invoice I was provided includes pictures and a detailed breakdown of the work that was done each day, which I suspect will be useful when I seek reimbursement from my insurer. As Kale said, I hope I never have to call him again, but if disaster strikes I would not hesitate to do so.

I've been in the same classroom for 13 years and never seen it as clean as when these folks…read moreprofessionally cleaned. So grateful for their hard work and excellent service.

This is our second review for Premier (first one was for the mold mitigation). This review goes…read moretowards Mark, who is the one who did the reconstruction work. Mark was very polite and professional, and he brought our bathroom back to what it looked like before! We loved how it looked before mold took it over, but with his craft and skills, he brought it back to life. The bathroom was reconstructed back to exactly how we had it before. He took great care of our home, and was considerate in not damaging or dirtying our carpet, etc. He explained exactly what he was doing throughout the work, and we could not ask for any better. He even noticed something wrong with one of the drawers, and took it upon himself to fix it. Thank you Mark for the great work!

Our home was built with the dryer vent running up the wall and out of the roof (not by choice)…read more The vent cap screen on the roof got clogged with lint within a year, so I removed it. Needless to say birds built a nest inside, clogging the vent again. After numerous failed DIY attempts, I broke down and called Vent Pros. EXPERIENCE: I left a voicemail but didn't hear back from them, so I called again the next day during biz hours. Al, who I believe is the owner, answered. Very friendly guy. He got me set up for the same day which was great as our laundry was piling up! He and an associate arrived a bit earlier than promised, another plus. They removed the nest, cleaned the entire vent shaft and replaced the screen with one that has larger openings for the lint to exit more freely. Duration was a little over an hour. Price was $250 + tax. OVERALL: Professional job. Excellent service. Highly recommended!

Called them, emailed them and no response. But that's ok I found another company who responded…read morequickly and did a fantastic job.

I rate this company 5+. I'm an elderly local Asian typical woman and found this company outstanding…read morein all aspects. The owner Joseph Walkenhauser stands alone in integrity and conscience in his work ethic.

They don't really respond to emails but are initially responsive via phone. After talking to Joe on…read morethe phone, I was introduced to Mike and Kalani (I think). They looked at my asbestos/popcorn ceiling and gave me a good quote on its removal. I wanted to work with them because they seemed friendly and I wanted to work with a small company. Unfortunately, they ghosted me. After calling and texting for 2 weeks, I eventually gave up. I went to a bigger company, Unitek, who did the work quickly and professionally.

Review - ZERO A…read morecase was filed under eCourt Kokua Case #2CPC-23-0000522. I entered into a contract with Island Fire and Water Restoration for services related to property restoration. The UNLICENSED "contractor", Mr. Watson, was paid twice for the same work: once through a reimbursement from my insurance company and again directly by me, totaling over $5,000 (duplicate payments). Despite receiving full payment, Mr. Watson failed to complete the contracted work. Since 2022, I have made repeated efforts to recover the overpayment, but he has not returned the funds to the insurance company or me, nor fulfilled the remainder of the contract.

Island fire & Water Restoration did a excellent job helping with my flood damages! Ryder was very…read moreprofessional and provided great customer service. He picked up his phone right away when I called and was able to come to my property within the same day of my flooding accident to start getting things dried out right away. If your needing help with a fire or water accident repair I would highly recommend calling them up! Five !

Professional fast and they were just the best in a horrid situation, they did a pack out of all my…read morefurniture and did the took out all the wet walls and treated any mold suspect, after about 28 days they brought all my things back unpacked and took all packing material out, they are wonderful

Mike failed to keep his commitments to us and.never even called, texted or.emailed us. Very…read moreunprofessional.