I had a situation with a rental in Kona that had a leak coming in from another unit. Management…read morecalled this company out, and Mahvan responded quickly. He had the water vacuumed up from the carpets and floors and big fans put into place to dry out the wet areas, including the drywall. He was very professional and answered all my questions. The fans remained for about a week, and they came out to check in the drying progress regularly. They kept in touch via text (my request) to let me know when they were coming and what the status was - great communication! When the areas were dry, they made sure there was no mold or other damage. They seemed very thorough. It looked great, like hardly anything happened at all! I just need to paint the affected area and it's as good as new! Price was reasonable for the work and covered by insurance. They made sure to provide me with what I needed for my agent. Highly recommend for peace of mind!

Well I can tell you we are beyond frustrated. Your employees scratched the new vanity and you are…read morerefusing to replace it. You didn't finish the job. Your employees broke 2 door locks-you never replaced them. Your employees damaged the wall-never fixed it. Your employees damaged the door frame-you never fixed it. Your employees didn't paint the closet door properly so it is peeling and won't shut without slamming it-you failed to take care of this. There are multiple cracked and chipped tiles from your employees and you have failed to fix them. Your employees BROKE a crystal structure made of all antique cut crystal and you have failed to replace the pieces or pay for the damages. Then your billing guy threatens us because he claims we owe you money-what a joke-you owe us damages! And what kind of business threatens people-what horrible customer service! When are you doing to take care of all the damages and replace the damaged items including the vanity? We want this done immediately!

Today we had Brandon and Randal come to deal with mold we have in our apartment from a flood from…read morethe apartment above us. They did an exceptional job, very polite and professional. We were very comfortable with the safety measures they took during the repair with safety issies dealing with covid 19. We would highly reccomend them and we are grateful they are willing to work right now. Thank you Servpro for sending your best guys!! We are happy to get rid of the mold!!

Terrible work quality! Do NOT use this company! The biggest regret in my life! They have a bad rep…read moreamong contractors. Everything they touched had to be repaired, from dry walls to paint to cabinet installation. Thankfully, my insurance was so helpful. This was the worst experience of my life. They are good at hooking you to contract them. They are extremely nice and carrying at first, and then the reality of the crap product they put out hits you. Unfortunately, they use unqualified workers! Broken water pipes--twice! No quality control whatsoever! They argue with you claiming the insurance does not cover to fix the crap job they did in the first place. They do not care about the quality of the product they deliver. Simply not worth it! Read review from Chris C. from Apr. 26, 2023. It sounds very familiar to me. Same problems, and three years later... nothing changed.

We were incredibly happy with John and Maui Mold Removal. We had a water leak from an AC unit in a…read morebedroom of our home, and of the three quotes I received, we decided to move forward with Maui Mold Removal based on the speed at which we were able to get the quote, the excellent recommendations John provided when he came to inspect, and the fair pricing. He was able to finish the job right away and did a very thorough job, with him and his crew truly going above and beyond. And, we had the follow up mold inspection testing done after he completed, and passed with all mold clear. I definitely recommend then and we would use them again in the future for sure!

John was fantastic to have working on our behalf. My wife and I are buying a home in abstentia from…read morea distance, and we are fortunate to have found him. He represented our interests well and performed his inspection of our prospective home with genuine curiosity and true concern for our investment. We were on a very tight timeline and John was able to conduct the inspection and complete his reports well within our needs, while keeping us informed at every step. He performs his business with true integrity and honor. We are grateful to have found someone with these business traits. Do not hesitate to hire Maui Mold Removal.

Island fire & Water Restoration did a excellent job helping with my flood damages! Ryder was very…read moreprofessional and provided great customer service. He picked up his phone right away when I called and was able to come to my property within the same day of my flooding accident to start getting things dried out right away. If your needing help with a fire or water accident repair I would highly recommend calling them up! Five !

Review - ZERO A…read morecase was filed under eCourt Kokua Case #2CPC-23-0000522. I entered into a contract with Island Fire and Water Restoration for services related to property restoration. The UNLICENSED "contractor", Mr. Watson, was paid twice for the same work: once through a reimbursement from my insurance company and again directly by me, totaling over $5,000 (duplicate payments). Despite receiving full payment, Mr. Watson failed to complete the contracted work. Since 2022, I have made repeated efforts to recover the overpayment, but he has not returned the funds to the insurance company or me, nor fulfilled the remainder of the contract.

Puroclean guys were terrific.. luckily we did not have any mold damage so they didn't even charge…read moreus. That to me shows pure honesty. recommend! Mahalo

Greg and his crew were a true blessing. Our AirBnB was flooded underneath the sink due to a…read moreleaking pipe. The wood had already begun to rot and mold was starting to form. The damage was unrepairable. Luckily, for us, PuraClean answered the phone and dispatched a service person quickly. They arrived when they said they were. They were professional, assessed the damage, and created a plan to eliminate the further spread of the mold. I was beyond happy with the results. The price was worth it for me to get prompt, efficient service.

Professional fast and they were just the best in a horrid situation, they did a pack out of all my…read morefurniture and did the took out all the wet walls and treated any mold suspect, after about 28 days they brought all my things back unpacked and took all packing material out, they are wonderful

Mike failed to keep his commitments to us and.never even called, texted or.emailed us. Very…read moreunprofessional.

We own a condo in Kihei. We had just finished remodeling our condo when a flash flood deposited 4-5…read moreinches of water and mud throughout our home. Our contractor was a blessing and worked over the next 48 hours to remove the standing water and much of the mud. I knew I still needed a remediator to finish the cleaning and prevent mold, so I called MD Restoration. Kale was at Home Depot getting supplies when I called the evening of the flood (Friday). He gave me some general information and asked if he could call me back when he was out of the store. He called back within 10 minutes. Kale gave me lots of information and said that he was going to handle cases in the order he received calls, so if I could find someone else who would get there sooner, go with them. He did not say it in a manner that suggested he did not want to help or did not want my business; he was being practical in a situation where time is of the essence and I appreciated that. Kale texted the next day (Saturday), reiterating that he was handling cases in the order of calls received. I asked him to please keep me on his list, which he acknowledged he would. Kale called the next day (Sunday) from my property and I gave him my door code. He entered the unit, then sent me photos of its current state, an explanation of the work that was needed, and when he could start. I passed the information on to my contractor, who agreed with the assessment and said that he and his team could do the needed demolition on Monday, so that when Kale's team got there they would just have to do the cleaning and drying. Kale's team started the cleaning and drying process on Tuesday. My contractor had done more cleaning by then, but there was still plenty to do. Kale's team cleaned up the remaining mud and set up equipment to dry the walls. Throughout the process, Kale was prompt in his communication and did what he said he would do. When I arrived a week after the flood and saw the unit, my only critique was that the grout in the tile floors had not been scrubbed and there was mud staining around the floor edges and corners. Basically, the floor needed detailing. In fairness, this may be a level of cleaning that is beyond what remediators do. They also don't clean the mud out of the interiors of appliances. I was fine with what MD does and does not do, but if you have a whole-house flood that also involves mud you may want to ask questions so that your expectations are managed. I met Kale in person to thank him for his help. He offered advice for the repairs from the perspective of someone who regularly deals with water intrusion. Kale knew that my contractor would make all repairs, so his advice was completely from a place of wanting to be helpful. Kale also acknowledged that our bedroom fan was not broken when he first entered our unit, but it was now broken. (We had also noticed the broken fan, but did not mention it.) Kale said that his team is usually good about letting him know when things like that happen, but, when he asked them, they said they did not do it. I could see where he was coming from: something was broken, but was it my contractor's guys or Kale's guys? We weren't there, so we don't know. Although that was fair, he maybe could have knocked a small amount off the price as a courtesy, just in case his guys unknowingly were the culptrits, but honestly, in the grand scheme of what we were dealing with, the fan was not my priority and I appreciated that Kale noticed the breakage and checked with his guys. I found Kale to be highly responsive and helpful. The invoice I was provided includes pictures and a detailed breakdown of the work that was done each day, which I suspect will be useful when I seek reimbursement from my insurer. As Kale said, I hope I never have to call him again, but if disaster strikes I would not hesitate to do so.

I recommend MD Restoration Maui very highly. During the biggest Kona storm and flooding in over 20…read moreyrs, they were prompt in their response, kind as well as professional and took time to explain remediation process to me. When help was hard to find during a disaster they were there for me. Two thumbs way up, from Tina in Kihei

So many factors were involved in my needing remediation, after water damage. True North stayed…read moreflexible, and responded when things lined up. They did what they said they'd do, and I didn't cringe when I saw the results. They worked within what I needed, and did what they said they'd do. Honest, reliable, and straight-forward. The only complaint I have, is that 1-2 day updates would be nice. But, I'd rather have them dealing with my remediation, rather than spending time updating me.

True North was engaged by me after the Kona Low. Seemed great at first. Once the HOA was involved,…read morethey no longer wanted to speak to me directly. Employees changed out mid job, no apparent overbite of our home by a manger that will respond to me. We just got back on island after months, only to find an astonishing mess in our condo. Bags of our belongings with dirt and food waste dumped on top. Items missing that I specifically asked to be left behind. Poo water on the ceiling in every room!!! How on earth can they say they clean up and restore your home, only to leave human waste splashed on surfaces. Hand prints of poo on the walls. Boot prints of dried poo on the wall. Electrical wires hanging loose from the walls. So many items missing, the rest thrown in garbage bags. And then the garbage left in our unit for months. The absolute worst was finding a bag with broken bleach bottle and broken ammonia bottle in the same bag. How on earth does a restoration and cleanup company leave you a toxic gas that can be fatal????