Puroclean guys were terrific.. luckily we did not have any mold damage so they didn't even charge…read moreus. That to me shows pure honesty. recommend! Mahalo

Greg and his crew were a true blessing. Our AirBnB was flooded underneath the sink due to a…read moreleaking pipe. The wood had already begun to rot and mold was starting to form. The damage was unrepairable. Luckily, for us, PuraClean answered the phone and dispatched a service person quickly. They arrived when they said they were. They were professional, assessed the damage, and created a plan to eliminate the further spread of the mold. I was beyond happy with the results. The price was worth it for me to get prompt, efficient service.

Today we had Brandon and Randal come to deal with mold we have in our apartment from a flood from…read morethe apartment above us. They did an exceptional job, very polite and professional. We were very comfortable with the safety measures they took during the repair with safety issies dealing with covid 19. We would highly reccomend them and we are grateful they are willing to work right now. Thank you Servpro for sending your best guys!! We are happy to get rid of the mold!!

Terrible work quality! Do NOT use this company! The biggest regret in my life! They have a bad rep…read moreamong contractors. Everything they touched had to be repaired, from dry walls to paint to cabinet installation. Thankfully, my insurance was so helpful. This was the worst experience of my life. They are good at hooking you to contract them. They are extremely nice and carrying at first, and then the reality of the crap product they put out hits you. Unfortunately, they use unqualified workers! Broken water pipes--twice! No quality control whatsoever! They argue with you claiming the insurance does not cover to fix the crap job they did in the first place. They do not care about the quality of the product they deliver. Simply not worth it! Read review from Chris C. from Apr. 26, 2023. It sounds very familiar to me. Same problems, and three years later... nothing changed.

The employees of this business were not only affordable, thorough, local and well priced! I…read moreimmediately turned the report over to my PCP and he expeditiously turned me over to the lab for testing! I'm so grateful to say I am as far removed from that mold as possible. However, it's rapidly growing and spreading. DNLR cleared it. Ty Agents

These guys were professional and treated me with top tier service even though our remediation job…read morewas small. Bill and his crew were excellent and took the time to educate me along the way. I wouldn't go with anyone else.

As of June 13th 2024 True North did not have any type of license or insurance This was verified by…read moreDCCA and also Chris Decker of the Dept. of Health who spoke with Abe Mahoney regarding their Facebook ad stating they did asbestos removal and he was told to remove it or else he'd file a complaint myself. I have all the emails from everyone involved. You say you were hired for a sewer leak issue? WE never had a sewer leak issue! Maybe check with Abe as to what was done inside.. and how his team left when they found out asbestos was involved. I have his emails and I also saw the unit afterwards, I have those pic's also. Just wanted to respond to your email which you sent nine months after the fact.

I called True North Restoration two days after Christmas with a septic flood in my house...never…read moreable to get ahold of anyone during holidays I was amazed when Wheat answered the call and after quickly coming to check out my house and test for the damage gave an estimate with a promise of starting on New Years Day! I was amazed! Who wants to show up on a holiday and start a nasty clean up job...well you can count on True North Restoration to show up for you. Prompt, communicative as to when they would be at my door, incredibly careful with my home and keeping my family safe from toxins, smells, and anything else they might discover when cutting up my floors and walls. They used high tech equipment to get the job quickly and without issues. I am incredibly impressed with Wheat and his crewman Adam and would recommend them to anyone. They go above and beyond even offering to help haul away any extra trash we might have had since they were taking our flooring and drywall to the dump. Definitely worth every dime you will have to pay for their services and even offering to help you get back your money by working with your insurance adjusters. If you have issues give them a call...you won't regret it.

Well I can tell you we are beyond frustrated. Your employees scratched the new vanity and you are…read morerefusing to replace it. You didn't finish the job. Your employees broke 2 door locks-you never replaced them. Your employees damaged the wall-never fixed it. Your employees damaged the door frame-you never fixed it. Your employees didn't paint the closet door properly so it is peeling and won't shut without slamming it-you failed to take care of this. There are multiple cracked and chipped tiles from your employees and you have failed to fix them. Your employees BROKE a crystal structure made of all antique cut crystal and you have failed to replace the pieces or pay for the damages. Then your billing guy threatens us because he claims we owe you money-what a joke-you owe us damages! And what kind of business threatens people-what horrible customer service! When are you doing to take care of all the damages and replace the damaged items including the vanity? We want this done immediately!

I had a situation with a rental in Kona that had a leak coming in from another unit. Management…read morecalled this company out, and Mahvan responded quickly. He had the water vacuumed up from the carpets and floors and big fans put into place to dry out the wet areas, including the drywall. He was very professional and answered all my questions. The fans remained for about a week, and they came out to check in the drying progress regularly. They kept in touch via text (my request) to let me know when they were coming and what the status was - great communication! When the areas were dry, they made sure there was no mold or other damage. They seemed very thorough. It looked great, like hardly anything happened at all! I just need to paint the affected area and it's as good as new! Price was reasonable for the work and covered by insurance. They made sure to provide me with what I needed for my agent. Highly recommend for peace of mind!