It's difficult to give a 1 star here, but I feel a sense of responsibility to do so.
My wife and I have had a positive birth experience, and all is well so far (thankfully), that positive birth experience was not at True North, but at St. Joseph Medical Center, where our child was born via a Cesarean (C) Section.
Our experience at True North started off fine. Got some great classes taught by Wilder (who is a great Doula).
At 32 weeks, we had an ultrasound done at a separate facility, the baby was in breech position then. No cause for alarm, it was still early.
Weeks 32-40 rolled by with about 5-6 appointments at True North, where we were comforted by 3 separate midwives that the baby was now head down and lowering into the pelvic floor. This was assumed through a manual/hand feeling method called the "Leopold's Maneuver". No ultrasound was done or offered.
At Week 40, on our due date, already having some contractions (10-15 mins apart, steady for 2-3 days), we showed up to our appointment.
The midwife (this time Melanie) felt the baby and confirmed head down with smiles and affirming language. She then offered us an ultrasound to confirm, and this is when she realized (we all did) that our child was actually still head up.
We verbally confirmed with Melanie that no ultrasound was done from weeks 32-40, and that this was a complete miss on the midwives part. She apologized and said there will be a new protocol to do ultrasounds more often.
We're rational people, and we identified early in the pregnancy that the romantic goal of a birth center birth was ideal, but we kept our emotions at bay, and did what was needed: we requested an immediate transfer to a hospital for a C-Section.
A day or so after the operation, I emailed the owner, Ashley Jones (MW60832856) asking to confirm the events I've outlined above. We got a drawn out response that started with emotional manipulation (saying that she understands how this can make us emotional and must be so difficult to deal with ) and was followed by classic misdirection and a condescending explanation of the Leopold Maneuvers, how experienced and trusted her team was, how these things happen, what an "unstable lie" is, and so on.
Well okay, I had to get specific, so I asked more blunt questions:
"1. During our 40 week check up, Melanie used the said and trusted Leopold Maneuver and confirmed head down, then she took out the ultrasound and was proven wrong. Are you saying it is possible that the baby flipped within the couple of minutes that passed between the two methods of a position check?
2. For a confirmed breech baby at 32 weeks, are you saying that the protocol at True North is to forego ultrasounds and use manual methods to monitor baby's position?"
To which she responded:
Email 1: "I believe I have answered all of your questions in my original response. I understand that it can be difficult to think everything was ok coming into a prenatal appointment late in pregnancy and having the entire plan change in an instant. I know this can take time to process and I hope you are all feeling well supported by friends and family in this postpartum period." - Ashley Jones
When I pressed again to just get succinct answers, I got this response:
Email #2: "Please revert to my initial response. I believe I have given quite detailed responses into the events leading up to [child's name]'s birth. I wish you all the best." - Ashley Jones
I've stopped there, dumbfounded at the lack of discipline and accountability.
To keep things positive, St. Joseph's family birth center is phenomenal! Great staff, friendly, knowledgeable, responsible, and detail oriented. I know events in all our lives have a purpose, that's why it was so easy for us to make the shift in the last minute, but as to what is going on at True North? I have to shrug my shoulders and just put our experience out there. read more