WORST EXPERIENCE I'VE EVER HAD
Michael was the absolute worst coordinator that we could have asked for. I hesitate in leaving such a bad review, but I truly don't want anyone else to experience what we went through.
First and foremost, he kept mispronouncing my husband's name. My husband has a difficult name to pronounce, but he never bothered to learn it properly whereas other vendors learned how to pronounce it properly and had no problems. It was extremely disrespectful right off the bat.
Second, on the day of the wedding, everything that went wrong happened because of True Luxe. Decorations weren't set up in the right place despite both Michael and the venue having been provided a diagram, and I gave explicit instructions on the day of. When guests started arriving, Michael was nowhere to be found, although it was his job to be directing guests. Instead my husband being the groom had to be the one to direct guests where to go. Right before the ceremony started, I was running behind in getting ready and was already feeling anxious. I just remember Michael rushing me and telling me that everyone was already there and waiting for me, which did absolutely NOTHING to calm my anxieties. In the end, my hairstylist and florist were the ones to calm me down. Michael was supposed to be keeping the timeline and telling my maid of honor (who was the MC) when to announce things so she wouldn't have to worry about it, and he didn't do any of that. We ended up having to manage the timeline on our own because he didn't do it.
Third, Michael's services came included in the ceremony package we paid for at our venue, Los Verdes Golf Course. We paid extra to add-on reception coordinating services. However, it felt like there were hidden fees everywhere. We had a day-time wedding and a lunch reception. By the time we were done with the "formalities", there was really only about 1 hour, max 1.5 hours left for lunch. But it was extra to have Michael stay an extra hour longer to "finish coordinating" until the end. I understand why this is important for a 6 or 8 hour wedding, but that's not what we had. Additionally, to have Michael MC for the event (since we had live musicians for a lunch reception rather than a DJ) was going to be extra. It just seemed like everything we wanted him to do as a part of his services was extra, extra, extra.
What we actually paid for compared to what he provided us was just ridiculous. I DO NOT RECOMMEND, EVEN IF THIS SERVICE IS FREE UNLESS YOU WANT YOUR WEDDING TO BE RUINED. read more