Another great visit to Zips…read more The great service and selections make this a good choice for all your dispensary needs It's got good prices and the team at zips is there to help in selecting the right product for what you need. Its new facility is welcoming, clean and casual.

Love their new building which displays a much larger assortment of products in a new, clean and…read moremodern environment. The staff is exceptional in fulfilling your dispensary needs. Prices are reasonable. Aloha

There are four locations to go to, green, yellow, red and black. Green is the closest to me…read moreunfortunately. except for one person, they have the worst service and the worst selection. I called today on my drive over there to confirm that they have exactly the brand I was looking for. I show up and find out they do not have that brand and the person I spoke with seems to really not care that she gave me wrong information. I've had bad experiences before going to this place, but this is the final straw. I will drive out of my way to go to the other locations going forward.

Product is good but customer service needs help no eye contact address customers with slang terms…read more Fife store much better

Absolute horrible service by some dude named, Rodger. The selection I'm given is usually amazing,…read moreand the cart's haven't usually given me and my GF a problem. This is the last time I'm coming here. The reason is simple. Every time I come in and deal with one of the women they say the same thing, "if your cart is defective, or hits bad, bring it back and we'll exchange it for another one, no problem. You just need the receipt, and the package and the cart itself." I hit said cartridge 3 times to make sure it was not my taste buds, and know-and-behold it was like smoking straight metal. I went back to the counter, requested a new one with my package and original receipt. The woman who helped me walked into the back and out comes some fat guy named 'Rodger' was completely standoffish and useless as a worker. All he told me was "I won't return this because as you see in the fine print of the receipt, we can't return them without the cart being defective." If I'm smoking straight burnt metal it's obviously worth returning. And you're more concerned with being a tough guy and being right than solving the customers request. I'll never shop at this place again and will make sure I let everyone else I know that goes here to quit going here from this point further. I wish I could give zero stars and kick Rodger in the dick. But you know, I guess the customer isn't ever right.

I have lived in the neighborhood for over 3 years and am a regular at this location. A few months…read moreago there was a management change; as well as a shift to the crew at night. Initially, I would have never thought this would impact my 4/5 visits a week to the store, but it has, enough to write this review and warn others to only shop day shift. If you're a connoisseur to this product I would suggest visiting this location during the dayshift or visiting the location near the Tacoma Dome. Zips itself doesn't disappoint, but the rookies on Night Shift on sixth do. At this point, I basically choose my tree myself at night because the real help has been shifted around, sadly.

I love the vibe of this shop. The staff is super chill and…read morevery nice. I usually go to the spanaway location but I might start coming here instead.

I had a terrible experience at this dispensary. The staff was friendly, but the worst part was the…read morebudtender's recommendation. I went in hoping to find something high-quality, and when I asked for advice, the budtender insisted on a strain that turned out to be awful. It had terrible effects, didn't taste good, and gave me a headache almost immediately. I trusted the recommendation, and now I regret it. Since I can't return the product. I guess I'm stuck with bad weed. P.s. I have gotten good stuff before but this is real bad.

I come here from another town to get The Naked Science bath salts. I have health issues that cause…read morea lot of pain and I can't smoke or eat edibles anymore because in the last couple years all has started giving me horrible anxiety even after long breaks. (Yes this makes me extremely sad because I've used it for many years recreationally and medically.) I have a really hard time finding this specific brand because a lot of stores have stopped carrying it. I hope you guys keep carrying it because I will happily buy them all throughout the month (not the orange though it has glitter and my bathtub looks like a unicorn farted in it ) PLEASE PLEASE PLEASE keep stocking then in your store! I've tried other brands and they just don't help the same. These also work better than the bath bombs I buy when I can't find these!!!! Also everytime I have been in the employees have been amazing, friendly, helpful and very personable. Worth the drive for me!

Talk about some lazy workers at a store. Their customer service should receive a zero. When you…read morewalk in and you ask them a question and they say go to the menu what's the purpose of their job? Are they just there to take your order. Aren't they there to answer your questions? I will never be back here. ****And 9 days after left this review, I have not reach out to or apologized for the employees behavior!!! That says a lot about the management at this place as well!!!

This is the only weed shop in town I'll use…read more This isnt the largest or brightest of weed shops in Tacoma.. but it's got great selection, good prices and and a friendly, knowledgeable staff. However, in times of the Covid-19 Plague, this is one of the only business in town that seem to be taking the epidemic straight seriously. They limit shoppers to 3 at a time in store.. They have gloves.. some masks... ropes keep people away from counter and display cases.. they have lots of hand sanitizer.. signs ask shoppers not to touch anything.. This is the only business in town where I feel kinda safe... Wont go anyplace else. As a bonus, Tuesday and Thursday are 20% off sale days Stay safe.. Stay home.. Wash hands...

It is profoundly disappointing to see such a prime location squandered by a staff that treats a…read moreretail floor like a Police Interrogation Room. Customers seeking peace and a respectful, private experience are instead met with invasive, boundary-crossing questions. When I explicitly refused to disclose my personal plans to an associate ringing me up, they used my shutdown of "no plans" as an invitation to press harder--behavior directly enabled by a manager who dismissed my concerns via email as nothing more than the staff's "many communication styles." It is insulting to be told by this store's manager that I should have to police their employees' behavior by announcing when I am "not in the mood for conversation" just to be left alone. When I pushed back on this toxic excuse, management simply ghosted me, proving they have no interest in professional standards. I am not here to train your staff on basic social decency, nor should any customer have to sacrifice their dignity just to make a purchase. I will be happily driving an extra five minutes to a store with class that respects its patrons; if you value your peace, dignity and privacy, I suggest you do the same. (BTW, The store at this address is called Local Roots when currently searching "cannabis" on Google locally, with signage on the building that reflects it's the current name)

This is the best local spot near downtown Tacoma!!! Go meet ruger & Justin the sweetest, nicest and…read moremost cool dispensary owner / dog combo in all of Washington state!!!! Don't sleep on natural care this guy truly cares about his clients!!

Great local dispensary with a wide variety of product. Everyone is super friendly especially the…read moreowner and especially RUGAR!!! They have a rewards program too so make sure to ask about it!! And you can order online on Weedmaps too!! Love this place highly recommend 10/10

Low end product and low end service. I expect better from a smaller store. I got old weed and bad…read moreservice today.

Great selection, even better prices. Staff is friendly and helpful, and their deals are insane. If…read moreyou sign up for an account with your phone number, everything in the store is 30% off EVERYDAY 9am-12pm. Can't beat that. Come here instead of the big box dispensaries, support local small business in the process.