Very helpful and nice I came in to get a new phone but I was on a budget and the ladies were…read moreunderstanding and helped me find a phone and accessories that will fit my life style and be in my budget I definitely recommend coming to this cricket store

The District Manager is not customer oriented. Lies to customers to get them out of the store then…read moreis unavailable when you call her. She does not train her staff, they new nothing about no credit check financing, the staff said they never get goals. Outside of the store looks horrible. To many staff members just sitting around, no marketing being done. No drive to hit number. Staff new very little about phones, had no iPhone SE's in stock , no idea when they would be in. Cases not marked wish model they fit. They screwed up my order and no one will fix it,, just pass it out to someone else and it's been 3 days. Now DM is eating lunch (I can hear her tell the girl what to say) cricket wireless is a joke! I'm a regional manager for a large retailer. You guys need new management in This location.

I just had to visit the T-Mobile on Ming to get my issue sorted out…read more Came in yesterday to see if I could get my phone replaced because I dropped it and the screen is now malfunctioning. Girl with pokemon nails barely looked at my phone, just gave me her tablet and made me fill out the online Assurant insurance form. I did so and towards the end it showed a balance of ~$100 if i got approved. Got the email today of the approval but it says phone upgrade, I did not want an upgrade I just wanted an equal replacement. The link on the email i got didnt even work, so i headed over to the California branch and doors were locked past 11am, sat in my car for a bit to see if they would open it but they didn't so I went to the location on Ming. I was unable to reverse the Upgraded insurance claim, and I had to pay the ~$100 difference. The girl at the California location did not inform me about anything, did not look at my phone at all, just gave me a form I could've done at home with the WRONG information. Incredibly frustrated. Wasted my time and the other t-mobile representative who used his personal phone to let me call Assurant to figure out what the hell I signed up for and what kind of "upgrade" I got, which seems to be just the exact same phone I'm trying to replace. It's obvious this locations workers don't care at all.

Chris right away helped us out. He didn't keep doing what he was doing without acknowledging that…read morewe walked in. He was the most efficient employee that has ever helped us in my history with T-mobile. Quick and to the point and with a smile. We need more customer service like his!

Not sure if I cared too much for their in person services. It got the job done. I actually had to…read moredo a lot of the programming via the Apple support. The price is good as I've been with version for a long time. The people in person were nice but one would hope that in person the costs would be better or be able to engage in more price savings. But it's always nice to have a warm face and be able to talk with someone face to face.

O Time for me to get…read morea new phone, my family has been after me for a couple years, they call my phone the potato. I made a appointment over the phone for 3 pm at the store on California Ave. we went in and tried to sign in but there was no record of our appointment. We waited about 15 minutes before a nice young man contacted us, he couldn't answer many of our questions it was frustrating I felt he was new at sales we thanked him. We then went to another smaller Verizon store and were disappointed there was only one poor salesperson she had many customers she was doing her best but she didn't have time to help everyone I felt sorry for her. The other salesperson had just left for lunch. We thanked her for her limited help and left after about 45 minutes. We came home and will give it another try tomorrow. Verizon is our carrier and we like their coverage but finding a store that has the proper staffing and knowledgeable sales people to help us buy another phone has been a challenge. We'll try again tomorrow

They literally stol from me. They said they would be sending Visa gift cards to cover the cost of…read morebuying out our phones while switching from AT&T. The cards never showed and customer service was useless. They essentially said sorry we screwed you over. Better luck next time.

On October 3rd, we returned the equipment and canceled our service and today they sent us a bill. I…read moream extremely frustrated and this company is a ripped off. Extremely poor services at this location they didn't even closed the account but accepted the equipments back. I would never recommend this company. Goodbye for good. Never again never.