My experience with this firm was deeply disappointing and harmful, both financially and emotionally. My spouse and I hired Truce with the clear goal of finding solutions to maintain stability for our daughter by keeping the family home. From the start, we expressed openness to a variety of options -- refinancing, payment plans, creative asset divisions -- but none of these were ever explored. Instead, when my initial retirement offer was declined, the mediator simply asked what I was going to do. When I responded that all I had was the house, her reply was, "Okay, you're selling. What month?" That was the entirety of the guidance. We were promised expertise and fair scenarios for how to keep the home, yet no such solutions were ever provided.
During our initial consultation, we were told that the mediator would review our financials and help identify the best financial options available to us. I specifically understood this to mean I would not need to hire an outside financial advisor -- that this expertise was included in what we were paying for. This never happened. That promise turned out to be empty, and the experience felt very much like a bait and switch.
The mediation process itself was mishandled. Separate breakout rooms were used unnecessarily, which undermined communication and strained what had been an amicable relationship with my spouse. Instead of fostering cooperation, the process left us feeling railroaded into rushed decisions we didn't want, without the transparency or support that we were promised during the consultation.
The billing practices were just as troubling. Before we even met, $1,500 was billed for scheduling correspondence. I was then charged for messages and drafts that were never sent, for Zoom links resent multiple times, and even for the firm's own need to reschedule. Screenshots confirm that I was billed for correspondence that never occurred. More alarming, I was charged for work labeled as "housing options" and "primary residence scenarios" -- the very solutions we hired the firm to provide -- but these drafts were never created or shared. Despite acknowledging these billing errors and promising corrections, the invoices remained inconsistent and nontransparent. Even the basics were sloppy: my name was repeatedly recorded incorrectly in official documents.
The firm's own leadership later admitted that we were also overcharged on hourly rates: $575 for legal work instead of the contracted $500, $265 for paralegal time instead of $220, and $175 for legal assistant time instead of $120. They promised to adjust all bills, apply discounts, and review their processes to prevent such mistakes in the future. While this confirmed what I had already raised, it only fixed their accounting errors -- it did nothing to address the fact that the core services promised were never delivered.
To make matters worse, after raising all of these concerns in writing, I never once received a direct response from the lead attorney. That lack of accountability speaks volumes. At the time of this review, I am still waiting for a corrected refund and an accurate invoice.
Ultimately, we spent thousands of dollars and walked away with no solutions, more conflict than before, and the need to start over with another mediator at additional cost and delay. This has added a ridiculous amount of stress and wasted time during an already arduous divorce, which is the last thing any family in crisis needs.
Families going through divorce are in an incredibly vulnerable position. They deserve compassion, expertise, and transparency. What we experienced instead was pressure, disorganization, unfulfilled promises, unresolved billing problems, and practices that felt exploitative. I regret ever hiring this firm, and I cannot recommend their services to anyone. read more
