Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

Cost over $140 to unclog a toilet, which took less than 5 minutes to do. Guy came in and bragged…read moreabout how much we could have saved getting a regular auger from Home Depot instead of a plunger. Ended up damaging the toilet as well. Came back once I called and claimed it was there before he got there. He would know, right?

Our A/C system needed a new part and Mike came and took care of it with a fast turn around. He…read moreeven set up the system to make it more convenient to retrieve the filter and replace it. I'm a happy camper :)

Had several issues with plumbing in my home. Wanted to hire a local team with reasonable prices…read morethat would do a good job. I got all this and more with this company! On time, very professional, explained everything to me throughout the process and came up with an honest price. I will always use this company thanks to the outstanding service I received. I would recommend them to anyone! (They also found lots of past mistakes made by other companies and were able to redo that work for me as well. It was disheartening to see how much other companies got over on me)

Completed the job on time at the agreed price. Josh took the time to review regular maintenance…read morechecks as well as provide regulatory changes that homeowners need to be aware of. Josh was neat and explained step by step what he was doing and why.

Josh was impressive with his work! Gasoline and stove installed before bad weather, also installed…read moretoilet i haas purchased. He got the job done.

The company did some major work on my mobile home- replacing broken air ducts, installed all new…read moreinsulation snd skirting, and replaced underbelly- they were reliable, showed up when they said they would, did excellent work and kept me informed all along the way. Excellent pricing. Highly recommended !

I called them Saturday morning they came out around 5 pm fix my broken water pipes replaced the…read moremain water cut off valve in less than 2 hours I was impressed and very satisfied with their services and prices would recommend them anytime John Townsley Lititz pa

FRAUDSTERS. DO NOT hire this company. they keep a credit/debit card on file that they will…read moreperiodically charge. They sent technicians to my grandmothers house to fix a backup three times, each time not fixing the problem and charging sometimes $200+ more than the original quote. Terrible customer service on top of it all.

We utilized this company today for the fourth time since moving to Glen Rock, PA 5 years ago. They…read moreare ALWAYS professional, quick to respond, on time and courteous. All of the issues we've had which range from A/C issues, heating issues, and plumbing issues have been fixed quickly and without breaking the bank. Going to put them on speed dial. Not being a native to PA, it's nice to have found one company we can rely on for our 100+ year old home.

Doug Bamford went above and beyond, cleaning, adjusting, and repairing our previously only…read moresemi-working boiler. In the 20 years we have lived in this house the heat has never worked this well and I expect we will see some reduction in our electric usage this winter. But even more importantly, the boiler is significantly safer thanks to Doug. He quickly identified and repaired several hazardous problems including a part installed backwards (!) other HVAC "experts" had missed over the years. Highly recommended!

Doug came out on a Sunday. We called him about a kitchen drain leaking into the lower-level…read morebathroom. Water was gushing down whenever the kitchen sink faucet was used. He arrived on time and was able to identify the main problem, a separated joint, after a short investigation. He repaired the break in the line perfectly. He also identified a much smaller leak further up the line. We will probably have him fix that on another visit. We are very satisfied with his work. Doug is friendly and professional. I highly recommend Doug and Bamford Plumbing!

We contacted several plumbers to install a reverse osmosis system, and chose All Nite since they…read morehad the best price. Kirk arrived on time and was familiar with the system. He completed the job very efficiently and took time to explain how it works. Working with All Nite was a very positive experience, and I will call them first for any future plumbing work.

I really did not want to have to write this review but here we are. I have reached out many many…read moretimes to try to come to a resolution with this company. They have not returned my calls, texts, emails, etc. This has gone on for a long time. All Nite was hired to instill new pipes from our house to the county clean out line. We live on a flag lot and so the stretch of pipe is long. Unfortunately, only a few months after the work was done we had a massive plumbing back up. We discovered that the newly installed pipes had settled due to improper and inadequate backfill of the dirt. This means the waste water from our house does not have adequate gravity flow from the house to the county line. The pipe is bellying significantly underground to the point that a significant stretch is completely filled with water. Additionally, our driveway has sunk significantly. It is very obvious the backfill work done was not properly done. This has caused frequent clogs and issues and is an ongoing liability to our home. Without getting it fixed, we risk regular plumbing backups and significant water damage to our property. Despite dozens of attempts to have them fix the issue, they have not and they never return our messages, emails, texts, or calls. Cannot recommend this company as they do not stand behind the work they do.

Brandon is AMAZING ! very informative & knowledgeable, reliable, fast and affordable. He…read morecommunicate well and his customer service is top tier. I needed a smart toilet installed and he got it done with no problems. HIGHLY RECOMMENDED

I reached out to Brandon, on a late night. because my toilet kept backing up in my Basement. he…read morecame out the next mornin, snaked my toilet. cleared my main line, he was fast. very professional will recommend him. He charges a $75 service fee. He is very reasonable.

Over the last year, I've relied on Thomas the Plumber for all kinds of work in my rental property…read more-unclogging drains, installing toilets, and working with the tenants varying schedules. George runs a tight ship. Even though I'm not local and away from Baltimore, George has always been dependable. He knows his trade, sets clear expectations for price and scheduling, and keeps things straightforward with online payments and receipts. One recent job involved a tricky kitchen drain and strainer install using custom parts I sent him via mail. He handled it smoothly and even upgraded the piping to PVC--an unexpected but welcome improvement. George doesn't just do the work--he tackles each challenge as it comes and finds solutions. Highly recommended.

Thomas has helped me with my rental properties for the past couple of years. He's always prompt and…read moreprofessional. I appreciate the transparency and highly recommend!