It is the kind of news that makes you sick to your stomach: you need an entirely new HVAC system…read more Heating AND air. This is the news I got from Eddie Hughes (and two other HVAC companies). We chose to use Hughes because when Eddie came to the house to give the estimate, he quickly and expertly diagnosed (and explained) the issues in terms that my husband and I could understand. He also answered multiple phone calls as we had a lot of questions. Part of the plan was to add a large basement return which entailed cutting through drywall (you can imagine how messy that is) into a wall in our finished basement. The new return is there but you would never know it was installed that day! Matt and Steve didn't leave one speck of drywall or dust (amazingly). I can't say enough about Hughes Mechanical and the great, honest work that they do. Do yourself a favor and use this company.

I hired Hughes to replace an AC unit at one of my rental properties in Baltimore. I had previously…read moreused them for other smaller jobs and was overall pleased with their service. One of their technicians came out to inspect and service my three apartments, and he recommended replacing one of the units that was an older model and not functioning as well. He connected me with Jason (one of the owners), who gave me a quote, and I agreed to move forward with it. The technician who came out to replace the unit didn't seem as experienced, but he was very polite and professional. He kept the job site clean and communicated with me often. A few hours after the job had been completed, at 11:30 at night, I got a call from my tenant mentioning that the house reeked of gas. I called the technician and texted another, but no one answered. So I went on their website, which says "Emergency Services Available," and tried to call the mainline, but no one answered. Eventually, I was transferred to a call center that said "all of our technicians are busy helping other clients" and that they would call me back in 2 minutes. No one did! So we called the fire department, which came out and identified the source of the problem. Hughes used an old existing gas hose to connect the gas line to the new system. That hose was not compatible to the new AC, so it leaked gas. As a result, the fire department shut off the units and the gas supply to the house. Hughes came back the following morning to replace the hose and fix the problem. When we turned the gas back on to the house, my hot water heater which is fairly new and had been working perfectly fine, wouldn't operate. The pilot light was not coming on, and Hughes sent two of their technicians to look at it. They mentioned that the gas valve to the hot water heater was no longer working and that they had to replace the part. The plumbing supply company was about to close, so the technicians said they would be back in the morning with the new part to replace it for me. The next morning I get a call from the owner, Jason, saying that the part wouldn't be available for at least two days and he wanted to charge me $600 for the job. He actually tried talking me into replacing the entire hot water heater ($2,400 and offered to give 10% off). It turned out that my hot water heater was still under warranty, so I called the manufacturer, who shipped out the part at no cost and hired another plumber to install it for a fraction of what Hughes was quoting me. Their website says, "Educate, Not Sell." It sure didn't feel like that. Hughes fixed a problem and created another. The least they could have done was offer to fix my hot water heater after all they put me through. I'm sorry to say the experience overall was frustrating, time-consuming, and generally disappointing, as I no longer feel I can rely on/trust them with this important work. I wish the outcome had been different.

great service, reasonably priced, professional. They were efficient and professional too!read more

I have used Clint a few times before and knew him to be the man for the job…read more He did not disappoint! Clint is a stand up guy who knows his stuff. Came when called! Polite and professional! Fairly priced and never have I had to call him back for the same job.

Found our new heating and cooling company. Our air conditioner could not keep up with the heat…read morewave. JNJ came out and checked the condition of our system. Turns out it was just dirty, and the young man Drew who came to our rescue was an amazing value, so so polite, so thorough!

Our family has used the company for many years and appreciate the excellent customers service,…read morevalue for AC Products and reliability. Chance one of the highly experienced technicians is a Pleasure to work with and treats us like family. Thank you for Providing us with the best over the years. Trust, integrity and professionalism is a hard thing to come by and this company us then all.

They were quick to reply and scheduled my service as soon as possible. The price was very…read morereasonable. Ken was very knowledgeable and provided me with good information on my service. I would recommend him to friends and family.

Excellent customer service over the phone down to the actual services. Would use again.read more

Highly recommend this company. Reliable, professional and friendly customer service. We had a…read morefrustrating electrical issue that John and Dave were able to troubleshoot and repair. Would call them again if I needed to.

John and his crew did a wonderful job staining a deck for us. It was very a timely and thorough…read morejob and the price was more than reasonable. They also replaced a column on the front porch. Can't thank them enough and will definitely call on them in the future.

I was seriously impressed with my experience with Schaeffer mechanical. They were timely,…read morerespectful and fair. I called and they answered immediately, they had me scheduled for the next day! They were able to salvage my leaking mixing valve on my water heater and noticed that it only needed a new grommet. While they were at my house they also serviced my HVAC system and took the time to educate me on how to maintain the mechanical systems in my house. Overall their tech was professional, tidy, and friendly. I was impressed with the quality of work and I felt they did a good job.

By far the very best! Sheaffer Mechanical is the only company we use and always our first call!…read moreGood rates, good people, great quality work and fantastic customer service. Ryan, Susan and team have saved us several times in a timely manner! Most recently this morning when we had an issue with our air conditioning. We just cannot say enough, thank you so much!

This company is very reliable and very helpful. They are the best in the area in my opinion!read more

Main issue was very weak water pressure from one of the showers. They "fixed" the issue but forgot…read moreto turn the hot water back on. Then came back to "fix" what they'd neglected to do (their bad) and charged another $150 for a 30 min visit which they claimed was from a faulty part in the water heater which they also claimed we would need to replace within a year. They say that we were lucky the water heater lasted us 16 yrs when most only last 10-12 years. Really? Is that why the water heater at the house we lived in before lasted 50 years+ without ever needing to be replaced? Guess we were just "lucky"--maybe this is a sign that I should play the lottery. He had a very tenuous relationship with the truth as he said he checked the water and the heat worked on his first visit which was a load of BS because he never did. Then this time there wasn't warm water and he even said we'd need to run the water for 20-30 mins for the heat to kick in bc the water heater was big. Funny, I don't seem to recall him running the water for more than 30 seconds on his first visit--all he confirmed then was that the pressure was stronger than before!

Excellent service. Very straight forward and accurate regarding pricing just over the phone. Told…read moreme exactly how to solve the problem over the phone but had them come out to do the job professionally just to be safe, which they did.