Jacoby Plumbing was recommended to us, by our septic company, to have risers and lids installed on our septic. Adam and his guys came out in a timely manner, assessed the job and determined equipment needed to be rented. Jacoby Plumbing got the equipment, "dug" holes, installed concrete risers, put lids on them, and said that he'd return in the next couple of days to finish opening up the sand mound pipes to complete job. Being that my husband & I both work and couldn't take off to be there when he returned, my husband paid him for the job, BIG MISTAKE we know now! Waited a week, called & spoke with his secretary/wife/gf, who said we were on the schedule that week & he'd be out and that it wasn't necessary for us to be home since we'd already paid. Should never trust people to honor their word or work! We thought he came out on the day we were told and completed the job. Well, our septic cleaning guy came out recently to pump our tanks, removed the concrete lids, and proceeded to tell us he'd never seen someone *screwed* over so badly before. JACOBY had done nothing after he first left and our tanks couldn't be pumped. Calls to Adam Jacoby, by the septic company owner and ourselves, had Adam apologizing and
promising he'd be out that day to complete the job. No show. Subsequent calls have been ignored. Called him again a week later and left message to let him know we still had time to file a claim against him in small claims court and were giving him an opportunity to honor his word and work. That got his attention and he told my husband that he'd be out next day. Guess what? No show, again! Since we are still within the statute of limitations, I'm filing this week! This guy CANNOT be trusted. read more