Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

Cost over $140 to unclog a toilet, which took less than 5 minutes to do. Guy came in and bragged…read moreabout how much we could have saved getting a regular auger from Home Depot instead of a plunger. Ended up damaging the toilet as well. Came back once I called and claimed it was there before he got there. He would know, right?

Was impressed at first, but lack of follow through and just totally dismissed us. Should have read…read morereviews here, but couldn't get someone else to respond as quickly to our emergency. Can only hope it was fixed right, will see I guess. Told us his crew would be back to level out dirt and take any extra away. never showed up, contacted several times and he said he would take care of it. Never has shown up or contacted us. Never again for sure.

I highly recommend you do NOT use Jacoby Plumbing. They never finished my bathroom and I know I am…read morenot the only one they ripped off. I won a judgement against them and he hasn't paid that either. My father is in his 80's they were supposed to come and finish so I left a check on the fridge. They didn't finish but Adam Jacoby told my father that I said he was supposed to give him the check. My father being a trusting man believed him and paid him and they never returned. He conned an old man. I read an article that he was such a good man. Well to me that is far from the truth. BEWARE!!!

Ron recently installed our kitchen sink, garbage disposal, hooked up the dishwasher, and put in a…read morenew toilet. He did an excellent job--everything was installed carefully, tested thoroughly, and works perfectly. Ron also provided a one-year warranty on his work, though I doubt we'll need it because his craftsmanship was impeccable. Highly recommended!

Rob is a terrific plumbing contractor. We live in a 1810 Federal and the house needed lots of…read morework. Over the past 7 years we've had Rob help us with new sinks, outside water pump, and a whole new bathroom. Ron will be the first we call when its time for the kitchen and 2nd floor bathroom upgrades. Professional, communicative, dependable and fairly priced - everything you want in a plumber.

They sent out Ritch at 5pm the day after Xmas and it was about 25F outside. He stayed for 2hrs and…read moreknocked out two holes in the ceiling/fixed 2 busted CPVC pipes. Got. Our. Water. Back. ON! VERY knowledgeable, polite, and thorough. I would recommend Patriot/Ritch to anyone!

they came to our house to help us with our sewer line in the basement that came apart and flooded…read morethe basement. we have a pressurized gravity fed system. They diagnosed a clog without even turning our system on or checking it. We spent $1200 they camera and jetted the line but found no clog. but did discover we were on a party line with the neighbor. So, then the neighbor paid $1200 to have his line jetted and camera again no clog. They wanted to dig up his driveway to be able to run the camera farther to find the clog. Quoted is $5000. We had another company come out to inform us because it's a pressurized system the likely hood of a clog was slim. Tested our system and it was a bad flow check valve. $2400 for a wrong diagnosis from 1776 plumbing, a wrong diagnosis because they didn't even check our system. I emailed twice to follow up with them to try to meet in the middle and rectify it before I had to leave a review but they ignored me both times. They are not up front and honest.

Our A/C system needed a new part and Mike came and took care of it with a fast turn around. He…read moreeven set up the system to make it more convenient to retrieve the filter and replace it. I'm a happy camper :)

Had several issues with plumbing in my home. Wanted to hire a local team with reasonable prices…read morethat would do a good job. I got all this and more with this company! On time, very professional, explained everything to me throughout the process and came up with an honest price. I will always use this company thanks to the outstanding service I received. I would recommend them to anyone! (They also found lots of past mistakes made by other companies and were able to redo that work for me as well. It was disheartening to see how much other companies got over on me)

I called them because I thought my garbage deposal went bad. When Brad arrived he did a quick look…read moreand said it looked and sounded okay to him (good thing because he brought the wrong replacement for it anyway). He was sweaty, looked/acted irritated, looked tired/overworked and seemed to couldn't wait to leave. He really didn't do anything except cut the disposal on and off, said it looked good and said it didn't need to be changed. l thanked him and then he left. He was here a total of about 5 -7 minutes. l thought that was it ... but ... the other day I just rec'd a bill from them for a Service Charge of "$95.00". FOR WHAT???? Even if my house was half full of water from a busted pipe I'd never call them. I'd call out of state instead if I had to. They are Shysters. NEVER CALL THEM!!!!! Dave Glen Rock, PA

Don't use them they are terrible! If I could give zero stars…read moreI would. Paid to do job it was not done correctly and then would not return calls . Very professional "not"!!!! Had to pay another plumber to fix it and they were not surprised stating not the first time they had to clean up Trout's shabby work.

Great response time. Quality of work, 100%, and value. Highly recommend…read more ***Had him come out again, a fast response, excellent work, friendly, kind and it was a great value. Highly recommend him. Wouldn't have anyone else come out, he's installed a hot water tank the first time, a kitchen faucet the second time and there will be more times in the future. He's a keeper

Juan has installed a water heater for us and replaced an outdoor spigot and shutoff valve. He…read morealways arrives right on time and is very neat and respectful of our property. We also had him replace a circuit breaker. His rates are very reasonable, and he does first-rate work.

The company did some major work on my mobile home- replacing broken air ducts, installed all new…read moreinsulation snd skirting, and replaced underbelly- they were reliable, showed up when they said they would, did excellent work and kept me informed all along the way. Excellent pricing. Highly recommended !

I called them Saturday morning they came out around 5 pm fix my broken water pipes replaced the…read moremain water cut off valve in less than 2 hours I was impressed and very satisfied with their services and prices would recommend them anytime John Townsley Lititz pa

I had my hot water heater go up. It was leaking a little, so I decided to call Gemmill. I received…read morea return call within 15 minutes of leaving a VM. They were happy to come out, however it was either going to be after hours or next day. The lady mentioned that it would cost more for after hours, so I knew up front what the cost would be. However, I left another message for another plumber who called me back as well. He was able to make it out within an hour to replace the hot water heater. I understand that Gemmill was busy at the time, but they were very responsive. Quicker than the others. Sometimes price does not matter. If I didn't have the convenience of the other plumber coming out, I would have used Gemmill after hours. I would recommend them to anyone as far as customer service goes. They are top notch. I will use them in the future when needed .

The owner of my unit switched to them from other locals who were not responsive. They are always…read morehere within 1 business day, or sooner if an emergency. Friendly techs who know what they are doing and do it right the first time! Worst I can say is that one time the tech got here before the office called to say he was on his way. For the reviewers who felt they overcharge - you get what you pay for!