Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

Cost over $140 to unclog a toilet, which took less than 5 minutes to do. Guy came in and bragged…read moreabout how much we could have saved getting a regular auger from Home Depot instead of a plunger. Ended up damaging the toilet as well. Came back once I called and claimed it was there before he got there. He would know, right?

Our A/C system needed a new part and Mike came and took care of it with a fast turn around. He…read moreeven set up the system to make it more convenient to retrieve the filter and replace it. I'm a happy camper :)

Had several issues with plumbing in my home. Wanted to hire a local team with reasonable prices…read morethat would do a good job. I got all this and more with this company! On time, very professional, explained everything to me throughout the process and came up with an honest price. I will always use this company thanks to the outstanding service I received. I would recommend them to anyone! (They also found lots of past mistakes made by other companies and were able to redo that work for me as well. It was disheartening to see how much other companies got over on me)

Excellent job repairing our old jet pump! All of those Five star reviews on Google maps certainly…read morerepresented you well. May the Lord bless you and your family. - Pastor Rey

Brandon was so quick to respond! Normally when I call any type of repair person, they tell me the…read moreearliest they can help me is days later. Brandon arrived 30 minutes after I called!! That type of service is unheard of today. He also not only fixed the existing problem but addressed ones that could have developed over time. Brandon is now my go to plumber!

I called them because I thought my garbage deposal went bad. When Brad arrived he did a quick look…read moreand said it looked and sounded okay to him (good thing because he brought the wrong replacement for it anyway). He was sweaty, looked/acted irritated, looked tired/overworked and seemed to couldn't wait to leave. He really didn't do anything except cut the disposal on and off, said it looked good and said it didn't need to be changed. l thanked him and then he left. He was here a total of about 5 -7 minutes. l thought that was it ... but ... the other day I just rec'd a bill from them for a Service Charge of "$95.00". FOR WHAT???? Even if my house was half full of water from a busted pipe I'd never call them. I'd call out of state instead if I had to. They are Shysters. NEVER CALL THEM!!!!! Dave Glen Rock, PA

Don't use them they are terrible! If I could give zero stars…read moreI would. Paid to do job it was not done correctly and then would not return calls . Very professional "not"!!!! Had to pay another plumber to fix it and they were not surprised stating not the first time they had to clean up Trout's shabby work.

Justin installed 2 heat pump systems for me. He was great to work with the whole time. During the…read morequoting process he was super responsive. He knows what he is doing and does great work. He will be my go-to in the future.

My condensation drip tube for my A/C unit clogged up and flooded my basement. Justin came out the…read moresame day and replaced it for a very good price. He was very professional and personable. I highly recommend them.

We had a leak , originating from our 2 nd Floor Bathroom Shower. We made an appointment with Ryan…read more We was very courteous and knowledgeable. He even showed me pictures of the problem. Within a few hours, our problem was resolved. The cost of repair was very reasonable. I'd recommend DeRose Plumbing to anyone. It's great to have a Plumber , you can trust-- Thank You- Tim and Judy

If I could give 10 stars I would. My well pump had died. Not only did Ryan show up at 9pm, he…read morestayed until water was restored to the house and went above and beyond. I have already shared his information with at least 4 other people, and will continue to do so. His work was efficient, he clearly knows what he is doing, and ended up solving 3 problems I had when only one issue was what I had called about. If you're looking for the right plumber who will take care of you not just now, but in the future, Ryan is your guy. Ryan's pricing is fair, transparent, and well earned.

Patrick came out the same day I called him and fixed my family restaurants air conditioning when…read moreanother company told me I needed a whole new system. He saved me thousands of dollars and was very knowledgeable. Patrick is my go-to heating and cooling guy now. Thank you so much patrick!

From the owner: Stay Comfortable Year-Round with The HVAC Shark…read more Fully Licensed & Insured | Residential • Commercial • RV | Central PA | We provide fast, reliable, and affordable HVAC services throughout Central Pennsylvania. Whether it’s an emergency repair, a brand-new system installation, or seasonal maintenance, you can count on The HVAC Shark to cut costs—not corners. -Heating & Cooling Repairs – All makes & models -New System Installations – Energy-efficient solutions -Preventive Maintenance – Keep your system running smoothly -Specialty Services – Pool heaters, water heaters, & RV HVAC Local, family-owned business. Call/Text 717-599-4323 today for prompt service!

George was VERY quick to respond. After a few texts, he was able to come the next day to address my…read moreissue. We had a clogged bathroom tub drain that another area plumber wanted to charge us $400 up front (service call and two of labor). George immediately diagnosed our problem and had the issue corrected in less than an hour for 25% of the cost from the other plumber. George was very personable and professional. I absolutely would recommend him and I will look to him first for any plumbing issues that we may have in the future. Thanks, George!

This contractor responded quickly, gave a great estimate and followed through with high quality…read morework. I would recommend him to anyone seeking a competent and professional plumber for home repair jobs.

Winstead Plumbing replaced an old expansion tank and removed and capped a failing pressure gauge…read morefor me. He also inspected and answered questions about some other issues that did not require any work. Arrived on time, professional, honest price. I would definitely hire Winstead again.

The rod for the control valve on our shower sheared off and I completely mangled the cartridge…read moretrying to remove it. After trying a few big plumbing businesses in the area (who couldn't fit me in for weeks) I tried Winstead. Jason answered my call after a few rings and was here within an hour. He managed to drill out the cartridge without damaging the housing and had it repaired and working in no time. I wouldn't have blamed him for being grumpy (really mangled) but he was very pleasant. I would definitely recommend him.