Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

Jake & Ed provided excellent service for me. They answered every question and address any concerns…read morethat I had regarding a service that was provided today. I would highly recommend them. Thank you guys very much!

I love my RO system from Carroll Water. Years ago , they set it up correctly to accommodate my…read morekitchen sink and refrigerator for ice and water! Matt, my most recent tech was very knowledge And professional. Where they loose me is in their scheduling department . Clearly all the schedulers are educated to do is make appts. As the front line call center they should have some 'basic knowledge ' of the systems and at least forward any technical questions to a tech ! The scheduling department failed me. I wasted Matt's time and my money on an unnecessary service visit. We will be building a new house and Matt gave me fantastic advice so we will consider Carroll Water based on his ability to service the system. I will welcome a call from a tech manager or a scheduling manager or even the CEO to discuss what would make this company top notch and receive 5 stars.

So happy we called them!!…read more We lost water suddenly on a Friday night (of course) and we have horses so it was important to get fixed asap. We called R&G first thing Saturday morning. They answered and assured us they'd be out asap. Calvin and Derek showed up and immediately went to work and had us up and running within a couple hours. The guys were great, explained everything clearly and did a great job. Will be telling all our friends and neighbors about R&G.

This business is given a 1 star due to their lack of professionalism and courtesy to their…read morecustomers. On July 14th a lightning strike rendered my well inoperable and I promptly called R & G water services. The next day "Rocky" and a co worker came to my house & replaced the box in the basement. I was told as long as the well head was undamaged, my water would be restored. Over the next 2 days my water continued to go in and out, so I called Rick, the owner of this business again. I was assured it was simply a matter of the bladder needing recalibrated. Someone came, "fixed it" and left - yet within the same day the water AGAIN went out. I called Rick, and did not receive a call till the following day despite urgent circumstances, and was told my NEW BUILD house needed a $1100 water reserve system that had never been needed before the lightning strike. Being charged $3900 for a box in my basement, I called my builder, and my builder assured me there was no need for such a water reserve. I called Liberty Pure water services, and I was assured no such system was needed as well. I was also told the type of box R & G installed in the basement would eventually burn out my well head due to the improper demand & calibration of the system. I called Rick and told him I was uncomfortable with the notion of installing a water reserve system never previously needed in the house, and was immediately met with contempt. I said I would return the box they had installed and pay them for their labor, despite Rick's unprofessional conduct. I had Liberty Pure come, uninstall the box in my basement, and install another system. Immediately my water was fully restored (and I have had NO FURTHER issues for 3 weeks). I called the office of R & G to pick up the pump, and I was left with the original invoice of $3900 despite returning the pump to them. I called 3 times over the course of 8 days to get a labor invoice, and until August 7th, received nothing. I was given an invoice of $635. At the bottom of the invoice was cited "labor & 3 trips to customers house". The 2nd trip to my house was to fix THEIR error, and the 3rd was to simply pick up a pump off my front porch. I reached out to the office to explain my dissatisfaction at such a charge and was told Rick would call me back the next day, which I never received a call. I texted Rick personally and was never acknowledged. I did not want to leave a review, but Rick has shown no desire to communicate or rectify issues with his customer. If I could give this company 0 stars I would.

Highly recommend J E Turnbaugh Plumbing and Heating. When does a problem arise, in our case it is…read moreusually after hours or on weekends. He was recommended by our electrician. I called at 4:30 pm on a Friday afternoon and left a message on his emergency number. The alarm went off on our ejector pump and had stopped working. He called right back and said he would check if he had one in his warehouse. He called back and said he didn't and would pick one up in the morning and come over. He arrived at 9:30 am. He had it replaced in 2 hrs. He was prompt, clean, pleasant and knowledgeable. Wore a mask and entered through our downstairs door. Explained what to do if the alarm went off again. Also. very reasonable. If we have future plumbing problems, I would definitely use him again.

Good experiences with James Turnbaugh team. Event 1. fluid appeared in a light fixture and slowly…read moreaccumulated over a number of hours becoming eventually identifiable as water - as opposed to oil such as from electrical component. We phoned the Turnbaugh business who we had used previously upon recommendation of a sewer contractor. The first rep arrived shortly but wanted to cut a hole in the ceiling - even without much investigation. So we objected and another technician was directed to our location. He did some investigation but was unable to locate the source of the leak. In the meantime, water was filling our light fixture so that I felt it necessary to drill a drain hole to avoid pulling the fixture from the ceiling. This removed some urgency from plumber's services but the leak was still unsolved so we waited 1-2 hours until James became freed from another job. When he arrived he used his hearing and certain tools to help locate the source of the water leak - a big job since our residence has the plumbing divided between apartments each inaccessible from the other. What he found was TWO leaks, one in our bath (a very slow one in the form of a fine spray - like a previously repaired one ) and a second one running from the adjacent apartment! To reveal our leak it became necessary to cut into the wall or floor. By selecting the floor under a cabinet, James was able to access the leak without causing damages requiring expensive repairs. Both were repaired to our satisfaction and we were not billed for all the work until sufficient time elapsed to prove the permanence of his work. :-) Event 2. We needed to replace our 15-year old water heater not because of water leaking but because of unreliable temperature control. The space available for the heater was small but he found a suitably-sized heater with modern controller and improved efficiency thru better insulation. I might have been able to do the job myself but the piping was all solid (no flex pipe used; by my preference) - beyond my capability to do. So, multiple cheers for Turnbaugh - and two BIG CHEERS for the Turnbaugh Team's latest services!

After my husband attempted to clear a sewer drain pipe without success he instructed me to call a…read moreplumber. Apple had their technician out in leas than 2 hours. Tommy and his assistant were great. They were very knowledgeable and friendly. We were very pleased and grateful they came out and fixed the problem so quickly.

Outstanding scheduling from the call center. As to the plumbing: Colin was wonderful to work with…read more-- on time, friendly, and great at explaining things in plain language. They gave a clear upfront quote, then installed a water heater expansion tank and repaired a leak with excellent workmanship. Clean, professional, and stress-free experience -- highly recommend.