I've been a huge fan and loyal customer of this company for many years; however, they have changed their name to Healthy Traditions recently and their customer service has become non-existent. They no longer provide customer service by phone and are not replying to the email generator on their web site, other than an automated reply. I've been trying for 3 days to resolve a problem on a time-sensitive matter, but been unable to contact them. I posted this review on BBB:
I've done business with this company under the business name of Tropical Traditions for many years. They must be under new ownership and are currently being run like a fly-by-night Chinese takeover that lies about their products and service. I'm extremely skeptical at this point. They have changed their business name to Healthy Traditions and no longer have a Customer Service phone number to contact them with. The phone number listed on the BBB page, (866) 311-2626, is only attended by a recording that "the fastest way" to contact them is via their email address, and that is the only way to contact them through the website. I received an advertisement for a special of Buy 1 Get 2 FREE Pure Coconut Oil - 1 quart via Facebook and through their mailing list, which I have been on for many years. By clicking on the link, the web page says the discount will show at checkout, but it does not. I have completed the email form on the page each day for three days in a row, yet gotten no reply other than one automated reply that says:
"Thank you for reaching out to us at Healthy Traditions,
We currently have a large backlog due to migrating to our new online store, and response times are running 1 to 2 business days. We do apologize for the inconvenience and we are working hard to catch up.
If you are contacting us because you are having a difficult time logging into your account that was on the old system, fear not, your old account information and Gift Certificates ARE intact. However, we need to activate your account on our new store in order for you to access.
1. You should have received an activation email from us on May 24th. If you have not, please check your spam filter.
2. This activation link will allow you to SET A NEW PASSWORD. Please do not attempt to login with your previous username and password. Once you set your new password your account will be active. Complete with your information such as addresses, previous order information and gift certificates.
3. If you cannot find this activation email or the link is not working, let us know by replying to this email and we will get that resolved as quickly as possible.
4. As for gift certificates, you will be receiving emails in the coming days with NEW codes to use at checkout. Rest assured, any available balances will be intact!
Our apologies for this inconvenience. It was not our intention to make your purchases more difficult! However, due to our strict privacy and security policies, we could not avoid this account activation step such that you could generate a new password.
Thank you for your continued patience!
Healthy Traditions Support
Your request (8365) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email."
I have also tried replying to the above email, as instructed to do, yet still gotten no reply. Has this company been sold to an off-shore Chinese company? It appears that way. read more