I placed a delivery order through the tropical smoothie app for two island green smoothies; one with added multivitamins, and the other with added energizer. Upon delivery, the driver (LaShun) asked me "How much did you tip me?" To which I responded, "There was no option to leave a tip in the tropical smoothie app, I'm sorry." I was prepared to give her a cash tip; however, her immediate demeaner was rude. She then hands me my bag containing my smoothies. As I get back inside, I open the bag to find MULTIPLE USED bandaid wrappers and smoothies that appeared to have been tampered with. I immediately contacted tropical smoothie, where I spoke with Desiree. She stated that her manager was not in but would be back any second and would call me back. That was 8:39 AM this morning. I did not receive the call back, so one hour later, I called again. To which I was told the manager was busy, and that I needed to call back in 20-30 minutes. Another hour goes by, and I call again at 10:30 and now I cannot get through to their phone line for some reason. I am highly and extremely disappointed as I am a FREQUENT customer of Tropical Smoothie Cafe. Not only that, but this is DISGUSTING and a health hazard. It is not that I did not want to tip the driver - there was NO option in the tropical smoothie app and the driver was so rude that it made me not want to give her a tip period. Furthermore, the fact that management has not prioritized fixing this issue for me is frustrating. I am out of money with no smoothies, and no solution. I will not be returning as a customer.
Update: I called again at 1:30 PM and was able to reach a manager. He was never even told about me calling by the employees I had previously spoken with. Due to this, I place no fault on management. He handled everything AMAZINGLY and was very courteous and kind and friendly. He refunded me promptly and even offered to remake the smoothies personally. Thank you to this manager. I am satisfied with this outcome. read more