My family and I walked in and ordered 2 kid smoothies. We were greeted and the customer service was great! I knew there'd be a wait since they make to order and they also have a drive thru. Smoothies were good and they accidentally made a regular size for 1 of them so they put it in 2 kids' cups. No complaints here. Just expect a wait. Staff are nice. read more

I have been a customer here for over 6 years. I order the same thing every time. The Jetty Jr. add spinach. ( This is the only way I get greens in my grandson) The last few times I've bought this from here its not drinkable even to me. I ask the lady to remake it because it's not drinkable, she did, added less spinach and it still tastes like it was blended in water. Not something I kid would drink. Reminder I have been buying this same drink just like this for years. I don't know if they changed recipes or it's a new owners I don't know but it's bad. Asked to speak to a manager and the lady told me that there wasn't one on site and if I wanted them to make another one I would have to pay. I was upset and told the young lady that they need to do better. Since this is the 2 time this has happened we will now drive across town to Smoothie King where they can make a kids drink with spinach and kale and it's kid approved! This place used to be really good. I don't know why they aren't anymore. Sad because they are so close to me. read more

This place is absolutely horrible and the workers are disrespectful and high. Called to talk to a manager and got hung up on then when I called again the manager was making excuses. so when I asked to talk to her boss I was given attitude when she got on the phone she was even ruder than her employee. so I asked for corporates number she said they didn't have one but they do so I guess we're just lying now. Every time I've been the employees are high out of their brains clearly there's some shady stuff going on there if they have so many bad reviews and people all prefer smoothie king because they can at least do their job and have a costumer service attitude rather than hating their lives and job read more

Okay so I didn't actually go inside we picked up an order and brought it home. And they actually gave us a whole crate full of ice for our smoothies so they didn't melt on the car ride home!! And the food and smoothie is delicious! Would eat here again for sure! Thank you tropical smoothie cafe read more

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Don't even bother going here. I've tried this location multiple times over the last five years and every time they are rude, the order is wrong AND it takes forever. Just drive down the road to smoothie king or go to tropical smoothie in FWB/Mary Esther. read more

The line is soooo slow. Got here at 11:24am, we ordered at 11:47, and we got our drinks at 12:00 if you don't have a lot of time on your hands I don't recommend the drive through at this place. The service was poor and not very friendly. They were out of the flavored straws. It had a bad smell coming out of the window and the smoothies tasted like normal super watered down. I wish service was a bit faster and the smoothies had a little less water. One guy did a mobile order and got his smoothie in 5 mins. Our smoothies sat by the window for 10 minutes and were melted. Super upset with this outcome. read more

So good ! i doordashed this and it came within 30 minutes. Would recommend this place to everyone and am coming back soon !! I got the chicken back. ranch with extra bacon and it was amazing ! read more

Horrible Service, They need to close this place down please. I have given them a chance so many times. They don't take care of business. Smoothies are so bad. Please don't go to thus place. You'll thank me read more

Tropical Smoothie Cafe - Hawaiian breeze - Juice Bars & Smoothies Near Me - Navarre, Florida

Every single time. Ordering takes and hour cooking the food blending the smoothies takes and hour don't even bother with the drive through that takes 2 hours. Ever since this place opened its has been slow and not worth the wait all i want i'm a SMOOTHIE!!! To bad smoothie king doesn't do food i would never step foot in this place again if that was the case!! read more

Love the triple berry oak (add vitamin C) and peanutbutter flat bread for breakfast. Very good read more

Tropical Smoothie Cafe - 3xberry and p-butter flat - Juice Bars & Smoothies Near Me - Navarre, Florida

The worst location, went through the drive through and was not acknowledged until i honked. they said "be with you in 10-15" because they had a lot of online orders, so i went inside and they didn't have ONE order and just sitting on their phones there was a line to order inside but instead of helping us they were showing each other videos. read more

We've been here a few times and after today I don't think we'll be coming back. I understand a lot of places are short staffed but today they had two people working and with the amount of orders they had overwhelmed them and the customers. My husband was waiting an hour inside to pick up two wraps and a smoothie. They gave him the smoothie and after standing there for so long they forgot he ordered actual food. They made the food for him and when we got in the car we noticed they didn't even make us the correct food. We didn't bother even going back in after waiting that long. I'm hoping others have a better experience then us. read more

Knew my food was finna be fucked when I pulled up to pay at the drive through and they were blasting NBA Youngboy & it was the unedited version & all they had was wraps how do you run out ciabatta & flat bread?? read more

I do not recommend this place at all Todays experience consisted of the employees wrestling while making our food. One of the employees fell to the ground with gloves on and decided to not change them while making our food. Then I witnessed the employee that threw him to the ground bare hand all of the other food they were making. Literally every time I go in this place it's all kids not being managed and the place is nasty and just not a tropical smoothie I'm used to. If you think this situation is crazy just visit this place and see for yourself. It's a shit show read more

I live and try to patronize local business here in Navarre I went thru the drive thru last week and I can't believe how dirty the windows are at the drive thru totally gross me out told the staff I couldn't drink anything from there due to the lack of cleanliness that I saw. I really like Tropical Smoothie Cafe drinks and food at least the one in Fort Walton is clean. How are they passing their health inspections with filthy windows. read more

Do NOT ORDER THE SHRIMP WRAP!! It gave me food poisioning!!!!! And when I called to warn them NOT to sell it to anyone else they wouldn't answer the phone! I called 5 times!! Very unprofessional & im disgusted they made me so sick. read more

Already reviewed this location once before and I'm sad to say that no improvements have been made during that time. At least when I wrote my previous review, the only issues were with the staff... now both the staff and food leave much to be desired. The only reason I ever eat here is when I'm accompanying my daughter, who is vegan. She appreciates that they have plant-based options. However, the meal she ordered cost $15 and the wrap was smaller and thinner than a Nutri-Grain bar. The wraps used to be so large that she would have to save half to finish later. She told me that they have been getting progressively smaller in size... meanwhile, that is not reflected anywhere in the price. Tropical Smoothie should be ashamed! We will not be returning to this location anymore. read more

My husband got down after 15 minutes of us waiting in the drive thru line and went inside to find out the smoothie is ready. the guy behind us got down to walk his dog! This is unacceptable, just because there's no other smoothie store to compete doesn't mean this place should be ran so poorly. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Navarre, Florida

They are never staffed. Smoothies have no flavor and the food is just thrown together. There's no pride in this establishment which is sad....Tropical Smoothie is a favorite. Also....after being there for 45 minutes read more

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We frequent this location often because my daughter loves their smoothies and cheese quesadillas. Today I ordered a Baja chicken bowl for delivery and was extremely disappointed. There was no chicken on it, I asked for no pickled onion and they put it on there and they slapped two big pieces of tomato on it. There was also a black hair stick in with the pickled onions. I threw it out and couldn't even finish my smoothie because of how disgusted I was by the hair. My daughters cheese quesadillas were very sloppily made and cut as well. Will not be returning for a long time. read more

Tropical Smoothie Cafe - No chicken, hair in bottom right corner, and the pickled onions I requested to not be on it - Juice Bars & Smoothies Near Me - Navarre, Florida

I am so disappointed in the store......I order a simple kids quesadilla and this is what I get smoothies are great but so upset about the food read more

Tropical Smoothie Cafe - Kids chicken quesadilla - Juice Bars & Smoothies Near Me - Navarre, Florida

I decided to stop by here before work because I was starving and I left with this. I ordered the chicken pesto flatbread with no tomatoes and this is what the workers ALLOWED me to leave with. There is a total of 2 tiny pieces of chicken, and a bit of pesto. I've also attached a photo of what they advertise the chicken pesto flatbread as. It's really disappointing especially since I paid $6 for it. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Navarre, Florida

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Waiting in the dang drive through for almost 45 minutes for 3 smoothies and only three cars in front of us. What the heckkkkkkk. Guy working the drive through window flirting with the chick in front of us who handed him something in a yellow tube not to mention no mask by food handler and guy working drive through had his hands with gloves all over the side of the window. Yuckkkk. And to boot: my smoothie tastes like crap. Zero flavor. Just pink ice. read more

The food that we've tried is great, but the wait in the drive thru is crazy!!! Sounds like the management just replies with a scripted reply directing everyone to the website. What a shame, because there are very few places around here that are good. read more

Very piss poor customer service and unsanitary inside this location. Waited at the drive through speaker for 20 minutes and wasn't even acknowledged that I was there. There were two cars in front of me in that time and 1 person inside at the counter. If it was the first time I'd be more understanding. After trying a couple of times to give them the opportunity to show me that this isn't always the case, they continue to show me that this is just how l seriously they take their customer service. read more

While I love the smoothies. The service is less than par. I've been waiting for my order to be taken now in the drive through for more than 5 mins (I'm committed now) while only car is ahead of me. It is like this almost every time I come here. The management is rude and that trickles down to the younger ones. As well as there's a foul smell the blows out of the window from the inside. read more

Terrible. I wouldn't come here at all but my kids like the chocolate smoothie. The service is garbage, it is always a complete s**tshow and you will have to repeat your order at least twice in the 20+ minutes you're going to wait for these idiots to make a simple smoothie. read more

I was visiting from out of town and found this place. It was great! The employees were all really nice, they let us charge up and finish up some work. Our pomegranate smoothies were great. I would love to visit again if I was in the area! read more

Went there to grab lunch today. One lady waiting 20 minutes for a wrap. One door dash driver waiting who knows how long. 3 ppl working. NO ONE acknowledged me. Seemed like they went out of their way to ignore me! They ignored the bell that let them know there was a car at the drive thru. That driver gave up waiting after like 10 minutes and drove to the window. FINALLY one of the workers noticed them at the window and instead of helping them, berated the other workers for not helping them. I had to ask if I could place an order before anyone would help me. My wrap was not made correctly. I was not offered a receipt so I could add it to my rewards account. MY WORST EXPERIENCE AT A TROPICAL SMOOTHIE LOCATION EVER! read more

I love waiting in line for twenty minutes to order some extra cold fruit juice just to wait another miserable twenty minutes for a gross smoothie. Throw the whole franchise away because it's trash ! read more

Total clowns. They don't know what they're doing. I went through the drive through with my date and ordered our meal in a wrap NOT on the flatbread We got to her house and both our orders were on flatbread instead of in a wrap. In addition, my order had someone else's receipt stuffed inside it. Never again, this place sucks read more

Closed today at 2:00 pm because they are under staffed. Piss poor management. Always something with this place!

Went to the drive thru at 8:38 sat there for about 7 minutes then drove around to park and go in because no one answered. As we were walking in at 8:45 the two employees were just standing around and then told us they were no longer taking orders??? Very confused have seen many bad reviews for this place anyways and it doesn't seem to be getting any better. read more

The employees here really don't have any clue what they're doing. Always getting my order wrong after I've repeated it more than a few times and still ended up getting the wrong order... and it was burnt. Constantly slow service and very poor service at that. Y'all really need to hire more people to replace these guys or crack down on work ethic and time management. read more

Won't be going to this tropical smoothie again they gave me watered down smoothie and the wrong food when I went inside to correct them the manager acted like they never done that type of order before. I had to tell them three times that I always come here and get the same thing no problem the inside is not really clean like it's suppose to be either. Some employees weren't wearing gloves like they were supposed to. There mask were down while making everyone's food. I'd rather go to the one in fort Walton or Destin at least they are clean and have good management from what I see. read more

We generally love most of the Tropical Smoothie Cafe locations we visit. But read the reviews on this location. Two years of negative reviews !!! The owner doesn't seem to care about fixing the problems!!!! The employees were working very hard, but were simply under staffed. They had two but needed 4 or more. The employee said only two were scheduled all day ( 1-16-23 ). I have spent 35 years in retail management and it doesn't take much effort to see how to improve this business. If the owners would just realize that even if payroll doubled with twice the employees, and or paying more per hour. You would get all the good help you need, because Good employees will go where the money is. The profits would be huge. I was there an hour. Watched several customers walk out the door and other customers ask for refunds. All because of under staffing. They had to call the manager twice while I waited. Manager was told they were swamped.... Did he/she come to help, I doubt it. It's sad there is a owner somewhere that doesn't care who is running the this business or he is simply wealthy and does not know how to make money by observing this business and reacting to the needs of the location. If this owner would patterned this location like a Chick-fil-A, and manage well, train well, and pay well. The sales and profits would be staggering. But I bet this locations owner never reads reviews. He just makes excuses on why it doesn't make more money. I say he is lucky to have the two that were working today, lots of people would quit and walk away. My order was ok... had to take a substitution because they were out of wraps ( and several other items). And one of my 3 items was made wrong, but the employees did their best. Eddie read more

Definitely wouldn't be back to this location. Ordered online, and I got the wrong food. Went inside to tell them and the girl working up front , just looked around and said she didn't know what to do. Another girl came from the back and made my food. The girl working up front was just on her phone and eating. read more

I have been to this location twice. Once was a few months ago. The smoothie was delicious and they said they did a two for one deal from 0700 to 0900 Monday through Friday which was great. I went back today excited that I was going to make the two for one time after a nice workout on the beach. Decided to go through the drive through since I was covered in sand. The manager was not very nice, and I asked if they still had the two for one, she yelled NO. She told me it would be 5.85 and as I was pulling away I could hear her screaming "what?" Wasn't too pleased with this interaction but waited for my turn at the counter. Finally get there and the lady who was a different one took my money and didn't give the correct change. I told her the lady said it would be 5.85, so she took the change back and said it would be a moment. The manager comes up, and yells at the other lady saying "I'm going to need you to not walk away when I am doing this for you to learn". Then she gives me the correct change without saying a word to me. The only reason this place gets two stars is that the smoothies I have had there were delicious. I will not return to this location due to the poor customer service. For one you should not yell at your customer and secondly there is no reason to degrade anyone, especially an employee in front of customers. It is sad when the manager is exhibiting these behaviors. I hope the company sees this as an issue that needs to be addressed. read more

I love this place but the past few times I have been waiting an hour for my food to be completely burned. They forgot my order last time and kept serving others. Today I went and waited about 45 minutes, then they gave me my food. They gave me a moldy open banana and my sandwich was burned yet again. I will not be going here anymore. read more

Tropical Smoothie Cafe - Moldy banana they gave me today - Juice Bars & Smoothies Near Me - Navarre, Florida

I almost didn't come here because of the 2 star rating I saw on the Apple Map for this location. I then read the reviews and decided I would take the risk. Unfortunately I am now writing a review and giving them a 1 star. I just received a smoothie with plastic in it. Yes, PLASTIC. The first part that came out of the straw had a piece in it. I then pulled that out of my mouth and thought maybe a small piece had somehow gotten in. I took another pull of the straw and got another piece. I'm not taking anymore chances with this smoothie or this location. Reading other reviews shows management is lacking and my experience confirms there is no quality control. read more