Absolutely love the brand in their products. For me, this was the first time trying the jerk, chicken wrap, but it was very flavorful and tasty. Unfortunately, the lettuce was terrible, wilted and just looked gross. The staff wasn't friendly and they took a long time to get our order to us in the dining room. The dining room was not clean and was in various stages of disarray, most tables were not clean, had debris on them. The restroom had not been cleaned and quite a while, the men's room toilet was extremely gross. Again, I love the brand, so I might come back here in a pinch, but would use the drive-thru if so. Don't think I would dine in again. read more

I love tropical smoothie all the way, but this specific location has been giving me trouble as i've lived here for my whole life. They gave me a solid frozen acai bowl along with a peanut butter flatbread with no bananas! read more

Tropical Smoothie Cafe - no PB BANANA CRUNCH FLATBREAD - Sandwiches Near Me - Mobile, Alabama

Worst place ever. They have a bad attitude and thinking they close at 7:50pm and they actually close at 8:00pm. Choose another job if you don't like closing at 8pm. Also had my daughter crying. read more

Don't go here literally awful I waited in line for 45 minutes for a smoothie and only 1 car in front of me

Three of the tiniest pieces for chicken on my flatbread, that would have been terrible enough but I paid an extra $2 for extra chicken .. so if this is extra I guess the regular is a veggie flatbread. read more

Tropical Smoothie Cafe - Literally 3 of the tiniest pieces of chicken on my CHICKEN BACON RANCH.. oh and I had paid more for extra chicken.. terrible. - Sandwiches Near Me - Mobile, Alabama

I would like to review the food because I've always loved it, but after a 20 minute wait behind only 1 car I never made it to the ordering box so I left. That's crazy. Don't go to the drive through at all if you have anywhere to be read more

We were going passing through and read the reviews and was concerned but gave it a try. There were 3 cars in drive thru and 2 people inside. We were helped right way, ordered wrap and couple of smoothies with everything ready within 10 min of entering! Everything was great! read more

The 1 star rating because I FINALLY was able to order my food. I have been sitting in the drive through literally 27 minutes. As a matter of fact I am STILL sitting at the window while writing this. I was due back at work 3 minutes ago. I will NEVER make this mistake again. UPDATE: 14 minutes late returning to work, and my avocado grilled cheese has NO bacon. What a letdown! read more

Tropical Smoothie Cafe - Sandwiches Near Me - Mobile, Alabama

Very poorly ran. The last couple times I have been they were not serving the Jalepeno corn as a side because "I have not gotten around to making it yet" at noon. read more

Waited 10 minutes to order at the menu. Waited another 10 mimutes at the window. Extremely rude. Customer service awful. Couldn't drink my smoothie through a straw. read more

I noticed that the card charge was more than she told me at the drive thru window. I checked my receipt and behold... a 15% tip was added without my knowledge. Very dishonest, what if that tip had over drawn my account and cost me even more money in overdraft fees? My bet is she wouldn't appreciate someone doing that to her. read more

One star is too many. Terrible. Lazy staff, extremely dirty, terrible customer service. Hoping to not get sick. Should have left when I arrived instead of ordering. Staff sitting around playing on their phones. Sneezing and not washing hands. read more

Rude and lazy staff. No sense of urgency or care for customers. unwilling to make the meal i ordered OR give me a refund

DO NOT go here. The slowest fast food/quick serve restaurant I have ever been to. 30 minutes for a smoothie.

Incredible slow, rude staff, no idea why people choose to eat at this place. Will not be back

After 17minutes after I ordered and pulled to the drive through window someone FINALLY came to the window to ask "hey what you waiting for" I said my order, 2 smoothies not anything crazy. He said OK, closed the window and five minutes later someone else came open mouthed to the window surprised someone was there. They did find my half melted smoothies and hand them to me; without straws. Closed the window. Walked away. And then reacted with an "oh my gah" mouth agap again - when I knocked on the window and asked if I could please have two straws. I used to be a supporter of TS - not again. read more

Guess I'll chime in as well to go along with most of the other reviewers. This location is close to my office and the food is usually decent but the drive through is agonizing. It always is, Plan on 20-30 min. I've given it dozens of chances too. No sense of urgency from the staff whatsoever. This location could be great with some leadership and training. read more

Very poor customer service, no sense of urgency, no acknowledgment of customer waiting or even a damn apology for the extended wait. Food was good but customer service was extremely poor, low effort and energy. Lack of training and lack of knowledge of the items on the menu and what's included in them was definitely displayed. Do better!!! read more

If you only have 1 hour for lunch, DO NOT GO HERE!!!! If you want to call ahead to place your order, some one might answer the phone only to place you on hold for 30 min before the line disconnects. If you want to go inside, be ready for the smell of something spoiled . . . read more

Decided to pickup a smoothie on the go. Go to the drive thru has to wait a few minutes before ordering but it wasn't long. Quick service, serveral options. I choose the detox smoothie and it was delicious. Much more sugar then I would add at home but it was a filling. The regular was more than enough smoothie. I didn't think I would drink all of it but before you know it, gone. I love smoothies so when I'm in a hurry and drop by here again for a quick meal replacement. read more

DO NOT EAT HERE! The reviews speak for themselves but I NEVER got my food after waiting for over 30 mins after work. Absolute ridiculous excuse for a food joint. Definitely needs better management because this is not the way to run at business. I've read over 20 bad reviews that relate to timing of the drive through and many other mistakes, so obviously they do not care. The people that work here are a JOKE! read more

We love the food at Tropical Smoothie but the service is terrible. We just waited for 45 minutes for a lunch for 4 and when the food came out there was cheese from my son's quesadilla all over everything. We won't be able to frequent this establishment until they get their management in order. read more

Tropical Smoothie Cafe - Quesadilla box with cheese all over it. This is how it was handed to us. - Sandwiches Near Me - Mobile, Alabama

I had to repeat my order at least 3xs and then verify it when I got to window only 1 order. The food was not cut through so was difficult to pull a part. Then asked to donate to a foundation. The food already high. read more

I would personally like to thank this restaurant for making me miss my flight. Slowest drive through service I have ever experienced.

I absolutely love tropical smoothie! In my opinion, their smoothies are tastier and fresher than the competition.. It does not hurt that they offer great food options as well. Their fruit options are endless and they have delicious and nutritious protein and fiber mixins for just a small fee . I prefer the Sunrise sunset and the Mango Magic. I prefer anything with pineapple in it actually! The cafe is always clean, my food and smoothie are made to order and it's just absolutely delicious. I recommend anything on the menu when. It comes to food. The wraps, quesadillas and even the breakfast are all delicious. You can't go wrong read more

The wait here has gotten so bad. It took 20 minutes to get my order in drive thru. If that wasn't bad enough, my smoothie tasted terrible.

My white chocolate/banana smoothie tastes AMAZING and I waited less than 3 minutes for it!

I love this place! Their smoothies aren't too sweet and tastes so fresh! I love their sandwiches too. It's great healthy alternative when you're on the go or looking for something quick to eat. Highly recommend! Definitely will be back again. read more

Abysmal service. Staff is grossly incompetent. I'm forgiving, but when they mess up my order 3 or 4 times in a week that is unacceptable. If I am willing to pay their high prices I expect to get the correct order, and/or have them at least appear to make any effort to get me the correct order. They look bothered by the customers, are not thorough, and do not follow the directions on the receipt. Why would you want to pay three or four dollars in up charges for add ins and have them give you the wrong order 30 minutes later? Service is not a priority here and I will take my business elsewhere. read more

This place used to be run very well. But in my opinion it has been on a steady decline. Every time I am there, the service is horrible (and rude) read more

The smoothies were watering and icy; no yogurt or cream; just plain sugary watery smoothie. Was very disappointed!!

I have had other "Smoothies" in Destin and Niceville, FL. It is good to have a couple in the Mobile area. This particular one we had last week. I got the 'buffalo chicken wrap' which was amazing as usual. As far as a smoothie, got the 'Beach Bum' and it was good too. I wish these "Tropical Smoothie Cafe's" would expand West into coastal Mississippi. read more

I went to this location and it was very busy! First off hats off to anybody that's able to deal with the influx of rude customers these days! lol anyway i got the pair and save deal. The manager i missed her name took my order as she was tossed every way and i waited on it. She apologized for the wait in turn i said its okay hunny. the food though everything was EXCELLENT! It was my 3rd visit im sold! Ill definitely be back! read more

I've been to Tropical Smoothie before, but this was my first time at this location. My favorite sandwich is the Mediterranean Veggie. Their hummus is smooth and flavorful, not outstanding, but I LOVE the grilled flatbread. Today I asked for extra field greens and they really loaded my sandwich down with fresh, crispy greens. Most of the smoothies here are awesome. Today I got a Sunny Day with Splenda. (If you want Splenda instead of sugar in your smoothie, just ask.) The Sunny Day has mango, banana, orange and kiwi. Not my favorite, but close. Yum! The only thing about today's lunch that wasn't awesome was the potato salad. Ew. Pasty and vinegary. Stick with the chips for your side item. My dining companion had the Sesame Chicken toasted wrap which she described as "fricking delicious" and a side of pasta salad which she threw away. Next time we will both just get potato chips. The prices are fair. We both had a very filling meal for under $20. This place also is a lot healthier than most fast food restaurants. I would have given it a full 5 stars, but the disappointing side salads knocked off one star. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Mobile, Alabama

I love tropical smoothie but as 99% of the reviews of this location says this location need to be shut down. The staff is completely awful I went there last week and they gave my food to the first person they saw didn't even ask the name so after waiting for 30 mins for my food I asked where it was and they said that someone else got it for me even though I was right there! But the MAIN issue and the reason I'm writing this review is WHAT IS UP WITH THE SMELL I personally will never eat this location ever again due to the fast the last four times I've been in i couldn't even eat inside due to the HORRIFIC smell of garbage. It used to smell like fruit and bleach but now I can't even go through the drive through without smelling straight up sewage. read more

Very frustrating. Just received my order and I ordered a Sante fe chicken quesadilla and my quesadilla didn't have any chicken

Worst service ever. Long line in drive thru. Walked in. The two women out front were hanging out and chatting and periodically handing food to drive thru customers while the two workers in the back were trying to keep up w orders. No sense of urgency. One worker took a casual restroom break while the lines were backed up. Out of ginger for my smoothie. Out of lids. Won't come back. Mgmt should look up who was working on 10-10-20 at 210 pm. read more

I work in a restaurant so I'm more than understanding when it comes to mishaps/ slower service etc, but this place honestly needs to shut down. Over the past year and a half every time I come here the line is insanely slow. I've been the second person in line and not spoken to or able to order for over 30 minutes. The staff has a horrible attitude every. single. time. Customers are treated as an inconvenience. It's awful. Corporate needs to step in here. read more

I have been a customer at this location since day one. I love the food. I visit the restaurant at least 3 times a week. The service is beyond horrible. I sat in line today for 25 minutes. I have driven by the location several times, but i couldn't stop because the line was too long. I'm sure that I'm not alone my thoughts. read more

I have waited in line for 45 minutes, and I'm yet to even order. Trapped in line. No longer want to be here.