We have been to Dame's Chicken & Waffles a few times at the old Downtown location, once to the…read moreRaleigh location, and now the "new" Durham location. This new East Durham location is a little smaller than the old one, but they kept the brick aesthetic and the same jazz décor; it has great vibes, but it can get a little noisy with large groups. They now have a small parking lot. The new building has charm, although the surrounding area feels industrial and somewhat run-down. One of the restaurant's windows was boarded up, broken glass had spread into the parking-lot entrance, and barbed wire was visible from our table.
The chicken is always tangy and moist. I don't know what they put in the breading, but I'm like a moth to a flame to that stuff. The mac and cheese is some of the best in the Triangle. Our server, Lanyah, was a hustler! While there, she had 9 tables, and one of them was a large group of about 10 people. My wife and I each ordered A Classy Hen with a Baby Blueberry and a Peach Apricot Shmear. I liked the Peach Apricot better. My wife got fresh fruit as her side, which was mostly just orange slices.
This, unfortunately, is the end of any positives. Because it was just Lanyah, the service was slow, and it appears from our various times coming to Dame's that slow service is the rule, not the exception. Our server said that it was typical to have just a single server, one cook, and a busser--who was not that helpful. Lanyah was still busing some tables and when there was a loud crash that sounded like dishes falling, she ran and checked on it herself. It took her a minute to get us water and then take our order, but it was understandable. She hugged my wife when we were leaving when we told her she deserved better. The cook was doing their best, but it took 48-minutes and 49 seconds to get our order after it was put in...yes, I timed it. One family walked out due to the long wait. There was another male staff member-I'm not sure whether he was the manager, but he spent most of the evening sitting in the bar area. He was not seating people, bringing out orders or drinks, or helping out our overwhelmed server.
They were supposed to close at 7:30pm, but we walked out the door at 8:05pm and the large party was still there waiting for their food, with the other man still sitting in the bar. We want to love Dame's, but slow service just overshadows everything else that is positive. Until they hire an appropriate number of staff, we will not be back.