If I could give this location negative stars I would. This location employs some of the most disrespectful and rude team members of any establishments I've seen. Several times I've visited this location and witnessed two of them arguing in front of me. After I placing my order at the register I hear from the back of the restaurant one employee screaming and cursing at his colleague. The gentleman taking my order had to look over at the two screaming and yelling to let them know to calm down as there is someone in the dining area. Most recently I was in the drive thru picking up an online order and was told I had to go inside to pick up the order as this would ruin and run up their drive thru time. I've never had issues picking up before in the past and have never had issues at other locations. Apparently this is a "new policy" of which is a moot point now since I'm in line with a car in front and behind me and cannot move. Needless to say they refused to help me and made me go inside. Once inside, I voiced my concerns and dissatisfaction asking to speak to a manager or supervisor and was told they can't give out any of that information. I was then told to leave and that if I dont like the service at that location to stop ordering there. After not being given any contact information to corporate or their supervisor and being given the runaround I took a photo of the employees so that I can show the manager the next time I stop by. Showing no remorse for their actions, they all stood there and smiled acting like their behavior was justified and funny read more

I ordered a smoothie to redeem my bday smoothie. I ordered the pink Tropical Dragon Passion Smoothie. It was refreshing, icy and sweet. Their Styrofoam cups keep the drink cold for awhile. I still had ice after a couple hours. I picked it up through the drive-thru. I called ahead that I was running late, so they'd store it in the fridge til I got there. If they weren't so far away (25 min), I'd drive there now often. read more

Tropical Smoothie Cafe - TROPICAL DRAGON PASSION SMOOTHIE - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

This location takes minimum 25-40 minutes to make one sandwich and a smoothie. They're just as slow in the drive thru. I've been for years and I turn my car off at the drive thru window every single time because they take so long. The food and smoothies are great but at some point something needs to be changed. You can't have a drive thru that doesn't work. I shouldn't have to allot 40-50 minutes to order at a drive thru. read more

This was nice treat for a hot Summer day. They have so many options in the menu for healthy options. The drive-through is Crowded and hard to maneuver with bigger car. The chipotle sandwich has a good flavor to it but nothing to brag. Customer service is adequate but not superb. read more

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Food was good, kid who took our order gave really bad attitude, n started throwing stuff around in the back after.

On my way to Santa Fe picked up my watermelon smoothie tasted like the put a large amount of sugar in it. Kinda hard to take back and ask for another. read more

This is DISGUSTING; my daughter and I witnessed the employee with the turquoise cap eating out of the trays with his bare hands while talking to another employee;not once but 3 times while we were waiting for our smoothie. Staff was expressionless and miserable looking. MANAGEMENT, this will be reported to the proper agency. read more

Tropical Smoothie Cafe - Staff eating out of the trays in his barehand. - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

Ugh. I have to dispute a charge. Yesterday, my daughter and I went as an after school treat. She ordered a mango pineapple smoothie and I ordered the açaí bowl. I was told it was $18.37. I looked at my bank (debit card) charge and I was charged $20.15 which means the person who charged me gave themself a 10 percent tip. This is not ok. I did not approve a tip or add a tip or sign for a tip. read more

I like their food but come on. Lettuce like this is gross. Smoothies are good, but they are always out of something in the recent few days they've been out of ginger, collagen, and sweet potato. read more

Tropical Smoothie Cafe - All the brown lettuce I had to pick out. I get the jerk sauce on the side. - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

Orders aren't ready when they say they will be, which is fine, but then the employees are super rude about it and treat customers like an inconvenience. Also, the app says they offer curbside pickup but the employee said they don't and orders also can't be picked up in the drive thru. Seemed like he was miserable and just making things up to be mean. Won't ever return to this location again. read more

Got a wrap today at this location, the drive thru took 20 minutes to get through and there was genuinely one car in front of me. Once I finally got my food the staff was rude and did not care that it took so long. Then when I began eating my wrap I noticed all the lettuce in the wrap was brown. Horrible food, horrible staff, will not go here again. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

My wife went here tonight and the person taking drive thru orders was very difficult to understand and didn't try to help my wife (who is Thai and probably is 70% in her English) understand. My wife drove to the window to try to get a better understanding and the person wouldn't come to the window and just stood there looking at their phone. It's no wonder this place only has a 2.4 rating. There are too many other places close by. Neither of us will be back. read more

Dont even try to ask for clarification or they'll be so rude and treat you awful. Customer service is apparently not a thing here.

Hair, hair, HAIR! You like hair this is the place for you. I ordered a smoothie, hair just dangling in the cup! None of them were wearing a hair net. One of them had a big Afro with no net!!! And the don't give you a straw you have to find them. read more

No adult in sight. These kids move so slow and have no sense of urgency, given the long drive thru line + 3 orders inside. Laughing, messing around in the back, cursing at one another. I got my stuff but just such a unpleasant/unprofessional environment read more

Parking lot is a nightmare. It shares a parking lot with a dozen other businesses so getting out of there is a headache. I ordered a smoothie on the app and selected curbside so it prompted me to add the color make and model of my car. The location actually does not offer curbside. There's no designated parking, way to check in once you arrive, etc. there is currently a mask mandate in ABQ and an employee working was walking around without one. It's too bad because the $moothie$ are pretty good. read more

Tropical Smoothie Cafe - This one is really yummy! - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

I have to thank Tropical Smoothies for a generous sample of their offerings at a recent Yelp event. You have to be pretty confident that people will like your ''samples'' to do that and they were right. What I liked the most was my smoothie! I got the Paradise Point which was Strawberry, Banana and Pineapple...YUM!! Nice Combo of flavors. When I go for a smoothie, that's usually all I get, but this place serves full meals, too...breakfast, sandwiches, flatbreads, quesadillas, wraps and bowls. Pretty good for a smoothie place! Flatbreads aren't usually my first choice but I liked the Chicken Pesto. If you go for a meal, saving room for a smoothie is a must! read more

Tropical Smoothie Cafe - Flatbread and smoothie - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

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I stopped through the drive thru Friday, May 3rd about 10:40 am. The girl working did an amazing job considering she was the only one that showed up to work that morning. She handled it like a champ! Great job! read more

The workers there are the most miserable people ive ever had the displeasure of meeting. No greetings. No joy. So unhelpful when you ask the most basic questions, so rude and monotone. They handed me my smoothie with no words and no straw, i had to ask for one, no hellos no have a good days. I work in the service industry and i am usually very sympathetic to service workers, but this was next level ridiculous. I also found a hair on the outside of my wrap between the wrapper and the tortilla. I recommend this place to close. read more

This spot is a go-to cooler for me and my family! We crave the smoothies, the staff are always nice, and the food is really tasty! This time, they really stole our smiles with an Edible Lime Straw!!! The new flavor that comes with it tastes Ah-Mazing!! Try it! Mango Berry Cosmo... Mmmm! Be patient with the lines and traffic in that area. It's worth it... and forces you to unwind, listen to music, have a heartfelt conversation or just be a kid at heart! Enjoy yourself and your loved ones! read more

Tropical Smoothie Cafe - Mango Berry Cosmo w/edible Lime Straw! - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

I love that they have a drive through that isnt as busy as nearby chains. The food is perfect for lunch it is non greasy healthier option. Add a refreshing smoothie to your meal and it will fill you up. My personal favorite is peaches and silk. I usually go for the toasted options like the paninis they are tasty and come with a side. My favorite side is the kaleappleslaw. The staff come out to serve you which is also nice and can get you anything you need. I've never had any issue with the staff they have been friendly and answer any questions I have when ordering. Inside it is also kept clean along with the bathrooms which I appreciate. It is a nice quiet option in a busy location with reasonable prices and good service. read more

Tropical Smoothie Cafe - Menu - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

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Little Asian girl in there was just spitting out the N word multiple times in a casual conversation with multiple people in the store. The kid that was making the order had an AirPod in and dropped it in the salad of another customer both him and this girl start laughing and just take it out and give him the same salad. I was shocked read more

As far as smoothies go, this place is pretty good. I love their peanut butter smoothies and I love that we have the option to select our sugar levels as I typically prefer none. My one grievance with this place is always the teenagers in the drive thru who for some reason always have an attitude. I've worked a food service job before, so I know how it goes, but it's literally every time. I mean what can you expect from a place that attracts teenage employees? There's a girl who has her AirPods in typically and then gets bothered when she can't hear me. It's funny honestly and not really a deal breaker for me. Usually it makes me laugh because I take bets with my girlfriend on how they're going to be rude when we get to the window. Still definitely gonna come here for the occasional smoothie, but for that reason, 3 stars seems appropriate. read more

The smoothies are fabulous! (Especially the mango magic!!) This place also has a drive thru which is not only fast- it's super convenient. I've tried half of the smoothies now (just going down the list) and I haven't had a single one that I want happy with! Much better than keva juice! Haven't tried the other foods due to my allergies but the menu looks good! read more

I sipped a smoothie and I liked it. The taste of that detox island green. I hope the local smoothie shop don't mind it It felt so wrong, it felt so right. Spinach, mango, pineapple, kale, banana and ginger, combine that with a supergreen Caesar chicken wrap, and you have lunch that makes ya feel pretty proud of yourself. I do like what I've had coming out of this kitchen, and I think the formula of this franchise is close to what the active demographic they're hoping to connect with is looking for, but I do think they can do more to liven up the product. I appreciate that they don't put sugary fillers in their drinks, I'll take this company over Keva Juice anyday. As many have noted, some of the employees are low energy, but that's kind of to be expected from teenagers slangin' smoothies. read more

Came out to a Yelp elite event. Had no idea they also served food! The smoothie, sunrise sunset is refreshing and not overly sugary sweet. The toasted flat beds look wonderful! I will definitely be back! read more

Tropical Smoothie Cafe - Great staff! Friendly and busy busy! - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

So this could have been a nice review but.. you don't answer your phone. I usually buy 2 or 3 drinks. Today again IMO. My way to Santa Fe I bought 3 smoothies and they tasted so bad sour.. last time this happened about 2 months ago your manager who know I but drinks about everyday looked at me like I was lying. And asked me to return right away. Well sometimes you can't. So I tried calling no answer. Next time I will sit in my car and taste everyone's drink and have you remake while everyone in gets upset. So when I come in tomorrow I'll show the manager my review. Saved my drinks so these little high schoolers can taste it and not judge. read more

After floating a few doors down, I thought I'd finish it off with a smoothie. I ordered one of the green smoothies. It took quite a while to get it out the window and was overfilled so much it leaked everywhere. The smoothie tastes too powdery for my liking and not at all fresh like I'd expect. I should've gone down the street for a fresh squeezed drink instead with lots of vibrant flavors. This one fell flat and just tasted like green powder and too much kale (and I like kale). I probably won't be back. read more

This isn't about the food--this is about how the owner treats employees. I have a feeling this guy is why there are so many customer service complaints. His employees are publicly belittled, insulted, and sworn at whenever the owner is at the restaurant. Mind you, these are teenage girls mostly up against an abusive, narcissistic middle-aged man. I was there today minding my own business getting a Blimey Limey when I heard the owner yelling "Get the $&@" out of here" to a young female employee. He was verbally abusive to this girl who was crying and trying to speak to him. I was appalled at this behavior toward an employee and without regard for customers or other employees within earshot. Truly shocking. No wonder they have staffing issues and have to close at times. That guy is a total bully. Yikes! Never going back. Horrific behavior toward some pretty vulnerable folks. read more

Terrible service here, two kids work at this store that don't seem to understand work before play. Smoothies come out wrong at times and extremely watered down. I ordered a simple smoothie and it took me 20 minutes just to get it. Wouldn't recommend. read more

I tried calling multiple times and was told the owner would be in touch. The girl I spoke to also acted as if I was making the whole thing up. I also responded via the link the customer service person provided. I have not been called or emailed and it's been days. I have not been reimbursed. read more

Placed an order on-line for pick up. Arrived at that time for pick-up to find doors closed, with service only for drive-thru. Waited additional 20 more minutes to get to window. 2 young ladies were rude when i pulled up, then additional your lady slammed the sliding glass door closed. A young man finally said sorry, said they were under staffed. I asked for manager/ owners name & number, as I felt they needed to know behavior of these young ladies. They were saying in the background don't give it to him. Scheduled pick up time to actually receiving my smoothies was close to 45 minutes. This wasn't the first time, along with doors being closed entrance. In the past the smoothies were good, not so this time. read more

The website says open 7 am. I arrived at 745 am a blue car was waiting in front of me I waited also. They left. I moved up. Obvious to me now they left because no one was there. Despite the 7 am open sign and light that said drive thru open. I don't know how this place will stay in business. Won't return. read more

We walked in the doors with no greeting. Waiting 15 minutes to actually step behind the counter to get a workers attention while they were all just in the back VAPING & conversing. No apology for keeping us waiting. The food was good regardless of the .5 star service. read more

Tropical Smoothie Cafe - Caribbean Jerk Bowl Avocolada my personal favorite not in picture - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

The people working here are just rude teenagers that don't even know how to greet a customer.

I come to this store pretty often because of convenience and one smoothie they offer on the menu, however, EVERY TIME I come thru this location the staff is absurdly rude. They are all young and seem very undertrained, I've never seen any type of management supervision here. I have never experienced this type of unruly treatment from any food company so consistently. I have given it multiple chances hoping the experience would improve. Absolutely the worst. I won't be giving my money to this store anymore. read more

Yes it's great, reasonable but I must say, I only have ever had the Detox (island? Green.

Fist time trying this place and yes! It was delicious. I will come back to get another healthy option like today! I was looking for a place to get healthy fast food for lunch! Thank you Tropical Smoothie Cafe! Good job! Ps: the " Detox Island Green" was yummy! read more

Tropical Smoothie Cafe - Detox island smoothie! Yummy! - Juice Bars & Smoothies Near Me - Albuquerque, New Mexico

First time here. Always good to find a place where you can eat and enjoy a tasty smoothie as well. Friendly staff and a spacious restaurant with beautiful bright colors. The smoothie I had was the Paradise Point, it had strawberries, bananas and pineapple. Very tasty! I hope to stop by here again and try some food items. I hope to also have another good experience as I did today! read more

What exactly is in a Watermelon mojito? And please teach everyone how to apply the lid. 3rd time cleaning my car. Higher reviews if I wasn't paying to have my car cleaned for a $5.00 drink. BTW I think the owner is one of the people needing a lesson in lid application. Not just the High Schoolers. read more