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    Triolash Lounge

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 years ago

    Highly recommended! Best place to het lashes done. Clean and so esthetic. Tina did my lashes and got so many compliments

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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    3.0
    (118 reviews)
    2.7 mi
    $$

    Aileen- esthetician did a fantastic job with my facial. I loved it…read more However, the front desk were unaware of what they were doing - Francisca, to be specific. I called because I had a gift card for a couples massage, but asked if I could use it for a different service. Her answer was yes with no hesitation or questions asked. When I go to check out (my gift card totaling $179 and facial costing $79.00) I was told by the experienced cashier (Sabrina) that the entire gift card must be used because it was originally meant for a couples massage. Francisca failed to mention this on the phone prior to me coming in to receive the facial. She failed to ask a more experienced person what the requirements are for gift cards. Due to her careless mistake, the total service I received was $110.00 with the purchase of a scrub included that I bought with my personal funds. If I would have known from the beginning, I have may gotten more add-ons to my service or maybe even a massage if I knew they would charge the entire gift card totaling $179.00 (let's not fail to mention that tip couldn't be included on the gift card either). It may be poor training - but her customer service skills weren't great either.

    I had a facial and massage today. I selected the introductory massage and anti-aging facial. I…read morescreenshotted the cost of what the services should be. I got a call last night by Hand & Stone stating I had to provide a credit card and put down a deposit of $50 for each service or give a gift card. I had 2 gift cards that my mom bought for me. They confirmed $119.95 was on 1 card and $40 on the other. Let me first say the services were fabulous! The massage and facial were great. The women that gave the services were professional, friendly and the esthetician was so detailed. The girl who checked me in was so nice! However, they charged me $129.95 for the massage which was supposed to be $79.95. They gave me the introductory massage facial when I scheduled the anti-aging facial and up-charged me $25 for a service. So I had to leave and go to work and couldn't argue the prices. When I checked my receipt, they only took $20 off of my $40 gift-card and charged me $64.95 on my credit card when it should have been $44.95. On top of that, I signed up for the monthly membership and they took a coupon out of my membership to cover today's cost but I gave the two gift cards and paid the $64.95 plus tip. The receipt did not show where the coupon came off. When I called after work to have the receipt explained, I spoke to the manager who could not explain why they took one of my coupons from signing up and why they only took $20 off of my $40 gift card. I literally said I felt taken advantage of. Ashley, the manager, kept telling me it looked correct on her end. That doesn't help the customer. The math was not mathing and she was talking in circles. Instead of losing business, she should have said I'm giving you back a coupon and refunding $20 to your credit card but no, she was willing to lose someone who was willing to be a life customer. I got so frustrated, I canceled the new membership. I already made an appointment for another establishment in Cherry Hill. So I recommend, if you're going to use them, to confirm your service signed up for, the price of each and don't use a gift card or go somewhere else.

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    Triolash Lounge - eyelashservice - Updated August 2026

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