I did have to drop my stars this year compared to last year. Still love this KOA, but without Sun Shinners this year it was very disappointing! The main reason we make the 15 hour drive to this KOA, was the youth group that worked there had fun activities for our kids. Word of mouth was that the youth group were over worked last year as a cleaning crew and as such gave a bad review. Because of this bad review, the youth group was not invited back this year. We have been coming consistently for over 5 years only for the youth activities. Big mistake Trinity KOA eliminating the youth activities. What few activities they did have were lead by a much older employee, kids did not enjoy the limited activities and it was hit and miss if the advertised activities were actually happening or not! The Big Foot hunt was always a hit with the kids, wasn't offered this year.
Trying to make reservations was very difficult, leaving messages with no call return. By the time someone actually answered the phone, our usual spot was booked (3 months in advance). We were booked into such a tight backin, it took over an hour to get in to the spot. My husband used to be a tow truck driver back in the day and is super experienced and good at backing into a spot. From what the regulars said that stay there all summer, our spot is never rented due to how difficult it is to get into.
One of the washers is brand new and has never been plugged in and hooked up the last 3 years we went. Wash is $1.50 and dryer is $1.25.
We were told there was new management this year and all I can say is WE WISH THE OLD MANAGEMENT were still there. Not a change for the better! BRING the Youth group back!!!!!
Well here we are one year later and if anything Trinity Lake KOA has become worse. There are absolutely no kid activities any more. They used to offer that if the kids found a painted rock and bring them to the office, they get an otter pop. My girls found 2 painted rocks (one of which was rather heavy. They went through the trouble of bringing them to the office, only to be told "we don't do that anymore". Thanks KOA for letting the kids down. The focus seems more on elderly than kids. Their kid activities are the reason we fell in love with this campground.
CUSTOMER SERVICE: Vicky, Vicky, Vicky.....Once you meet Vicky you will know what I mean. This person should have absolutely no contact with customers! I only observed her theatrics from a distance, but let me tell you, she is shooting for an Oscar or maybe a mental breakdown. I observed a customer come in asking about the pool and I heard her say things like. "I am behind the counter and your not, if you want to swim you can go to the lake (her young blonde coworker), putting her head down deep breathing and talking to herself to "just breath". I saw nothing of value in this employee and unfortunately the 2 younger blondes that work in the store are taking their behaviors from her. I am sorry that customer service can be difficult, but you should never let the customer and ones that follow, feel your frustration.
I also witnessed a male worker disrespecting a female customer at the pool. She had a glass container she was drinking over by the gate away from the pool. Rather than informing her no glass allowed at the pool, he got In her personal space and actually shook his finger in her face as if she were a child.
Upon checkout we were ready to leave at 10am. Overheard someone in the store talking about road closure due to fire and we were all stuck. It would have been nice to have something posted or maybe a courtesy notice since they know which campers are checking out. The campground was fairly empty so this was not asking too much. We talked to the front office and they said to let them know if we were going to stay. Our sites were not reserved by anyone so no rush to get out. Within an hour a young girl on a golf cart comes to our site and told us we would be charged for another day. We informed her we had already had a discussion with the front office. We were literally hooked up and pulling out. We had to inform her the 299 was closed. She had no idea. The lack of compassion, understanding and customer service was disappointing.
Still good hot showers, laundry facilities are run down and now $2 wash, $2 dry. The washers are half the size of a normal wash tub! Pool is well kept up but the pool deck is falling apart.
We used to love this campground, hence the reason we drive 15 hours to enjoy it. Makes me sad all the changes. All we can do is hope for new management and hope it swings back to the campground we used to live! read more