1. Trinity Home Innovations

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The Woodlands, TX

Trinity Home Innovations

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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Solar panel cleaning

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3 years ago

Amazing service quality and all of my questions were answered thoroughly, amazing company!

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Grasten Power Technologies

Grasten Power Technologies

(135 reviews)

Just signed a contract today for my generator, so I thought I would write a review (something I…read morerarely do) about my experience. I talked with neighbors and studied online before choosing 3 local companies to get quotes from and deal with in personal visits to my home. No reason to be negative about the others, but suffice to say the rep from Generator Super Center was not well-informed, Gen Pro's was well-informed, but spent a lot of time "talking down" his competition and refused to quote me on the generator I asked to learn about. I later called him personally, his company twice, and was told the sales manager would get with me (I simply had a question about model numbers they quoted) - I am still waiting for a return call from anyone. Both were much more expensive in their quotes than Grasten for exactly the same things (I requested). Grasten was represented by Tyler Dias, who did an excellent job in every aspect from start to finish. He also quoted me the generator I asked for, then was willing (when I called him) to give a second quote, then a third as I gravitated from Generac to Cummins and finally decided on Kohler. Grasten's pricing was well below the other two, which is why I was able to afford the more quality product in Kohler (with their hydraulic lifters) and avoid the lawsuits and apparent poor quality and tendencies to ignore warranty claims (Generac) and the oft-mentioned slow service related to parts "lack of availability" in the second (Cummins). So, I'm thrilled to recommend Tyler in every way, Grasten in every aspect so far. I'll add a "complete" report once the generator gets installed. Good luck in your search!

Dealing with Grasten has been a horrible experience…read more First of all... know that they RECORD your conversations, presumably to cover their tails in the event there is an issue. However, good luck getting the recording (or transcript) if YOU want to review the conversation since I have tried multiple times to no avail. My suggestion, if you insist on trying to trust their professionalism, is to make recordings yourself so you can review them. If you are purchasing through Lowe's, you might verify who the contract company is doing the installation. The "salesman" Nathan is responsive up to the time that he makes the sale...then, he seemed to drop me like a hot rock. Dealing with their office management is about as difficult. First of all, they charged us for permitting. Then they said we didn't need permits and would credit the amount, then they retracted that back to us needing permitting. You would think they would have this process down by now. Since this purchase was done through Lowe's, I have been in contact with them regarding the issues I have had with the contract installer (Grasten). Jackie handles the installations, and I would ask questions which would go completely unanswered. When the "salesman" came out, he stated the gas line would be run in the attic. I interpreted that to mean they would tap into a gas line in the attic and run it to the generator location. Well, when I saw a large gas line mounted on the front side of our house (see attached pics), I couldn't believe it. It doesn't appear it was mounted with a level either. When I brought it to Grasten's attention, it appears their position is...to bad, so sad. They told me they would move it, to make is less obnoxious, but that they would charge me an additional $500 to do it. With the price of the generator and installation already so high, we could not afford to spend an additional $500. I spoke with the installation manager, Michael, multiple times and when he indicates he will get back with you, I wouldn't hold your breath. I also requested responses in writing since I was having so many issues in dealing with them, but it appears they don't want to do that either. If I would have known they would not appear to act in "good faith", I would have never gone with them. Although I have attempted to add the photos, I can't see where they are attached to our review.

Trinity Home Innovations - solarinstallation - Updated November 2026

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