Had a TV unmounted and it went awesome. If I ever get another TV mounted (don't need it in my new…read moreplace) I will definitely call on them.

I had him mount two TVs for me and the whole process was smooth. I already had the mounts and he…read moreinstalled everything fast, clean, and made sure they were level and secure. Pricing was fair and he was very professional. I'd 100% hire him again.

He responded very quickly to my inquiry and came to my house same day. Very professional and kind…read more I'd recommend to everyone. Also, easy on the eyes! lol

Updating review to 5 stars, looks like we just had some miscommunication. Wish I had been more…read moreclear, thank you Raphael.

Good service and prices. Highly recommend to everyone. They tried to make sure everything balance…read moreand clean up everything after finish the job . Thank you so much

Professional and knowledgeable was able to have my TV up in a very short time and suggest how to…read moremake it look best.

Justin and Sydney are the most professional, friendly, and knowledgeable electronics team we have…read moreever used. They were attentive to what we wanted, addressed the oros and cons, and gave us confidence that the jobs would be done right. The installations were completed in an appropriate time and to our complete satisfaction. We will definitely call them for future work.

Justin & crew have done installs for me twice in the past year. Once when I got new tvs and once…read morewhen I moved and needed my TVs taken down and re-installed. My neighbor recommended him to me and I'm glad she did. Quick work, prompt response, and from what I've experienced good quality. Value seems fair but I didn't shop around at all so I'm not sure what going rates are. I prioritized speed, trust, and high quality over pricing. I even had to leave Justin and his crew in my place because I had another commitment and they completed the job and texted me pictures. I'll keep using his service as long as Element is around.

Great guy! He fix my AV problem in 30 minutes and adjusted my surround sound, which was not part of…read morethe original scope of work.

Thank goodness for installers like Randy W.at Lexx Audio & Video Install. I bough the newest, top…read morerated "75 Samsung tv, QN990F series, and it was impossible for me to put together or set up. Samsung has made its new TVs extremely challenging for your average joe to get its new sets up and working without help--and I use to sell advance computer systems, so I thought could do it----NOT!Lexx Audio & Video did a great job getting the heavy base on and connecting the other boxes--that the instructions do a very poor job of explaining. The real problem was the awful mandatory App set up and the unforgivable way the colors and contracts came with the tv when we turned it on. The last two items took over 90 minutes to set up. Again, impossible without Less Audio & Video assistance. The price for the service and assistance was more than fair and Randy is great to talk to. Just be sure you do as much as possible to the App and TV settings vs Randy, so you know how to make changes. Also Lexx Audio & Video were very responsive to my quote and texts. I'll use them again if I ever get another tv for the house.

Julio, Eric and Zach were absolute wizards. I had a particularly difficult installation with 4…read morewireless access points, a camera, and center speaker. I was not sure they would be able to get wires to all the wireless access points. The guys worked hard and were able to get everything installed and when they left the house was better than when they got here. The WiFi is way better, there is no speaker sitting on the mantle, and we can see every package on the porch. Thank you Empire AV.

Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

Brandon and team showed up on time, looking and behaving courteously and professionally. They gave…read moreus good advice on a configuration to meet our needs and took care of the job: outdoor TV, soundbar, outdoor speakers, and indoor TV installation. A few days later and working around our schedule, Brandon came back once we received a device we were missing to help us install and configure it. Great service, very knowledgeable and reliable. Will use them again and highly recommend them.

Excellent customer service! Installed my home theater system 4 years ago. Absolutely zero…read morecomplaints! Look to rehire again! 10/10

I HATE to change my reviews to a lower star but this was a disappointment given my previous…read moreexperience with Hugo. I texted him in September as I had several things lined up that needed installed and repaired. It was a few days before he responded but he did and explained that he had been working on a big project. He came out on 9/20 to do the work. One of the projects was to remove a light fixture and install two mini pendant lights. These are two separate fixtures with chain links from the ceiling to the actual light encasing. This was the last project of the day and he did a great job of changing out my old light to this updated look. With one exception. He called me in to look at them and I noticed one was hanging shorter than the other. When I mentioned it he said "No, it's correct." I didn't want to be rude and go get a tape measure to ensure that it was correct (I will in the future). After he left I measured and it was 1/4" shorter. To some this might not seem like much but it is noticeable. When he was leaving he commented that my house could use quite a bit of work (he was tactful) and I agreed. I could tell he was soft selling me for future larger projects. That was fine as I would like to hire a small business to do the work when I'm ready. We discussed a few more projects for his next visit and he left. Fast forward to 10/19. I sent a text that the needed to fix the light and why. He responded and asked if the light fell. I reiterated that the light on the right was shorter. It's now 11/14. I have yet to hear back from him. I'm in sales, if I did something incorrectly I own it and do the best I can to fix the problem. Especially if I want future work and bigger projects. When you fail to even respond it is highly unprofessional. I will have to pay a different handyman to fix the issue now.

We are EXTREMELY happy with the work that Hugo did for us. He installed an outdoor awning and…read moreoverhead garage storage for us in one afternoon. He made sure to involve us in all the set up specifications (how deep for the storage, what angle for the awning, etc.)