I have a lot of dental issues, I've always had them all my life. I've dealt with many dentists,…read moreendodontists, and oral surgeons. I have had dental extractions performed by three highly renowned oral surgeons in three different cities: DC, San Francisco, and now Boston, and this is the first time of all those procedures that I was not in significant pain beyond two days afterward. Dr. Lucca is extraordinary. Not only does he have impeccable bedside manner but his kindness, grace, and compassion, especially during what was an emergency procedure for me were extraordinary. His surgical expertise is on another high level caliber entirely. I stopped taking pain medication on day two, and by day three I was in minimal pain. Given my past experiences, I was honestly so shocked that I scheduled a follow-up office visit just to make sure nothing had gone wrong because I *wasn't* in pain anymore. How oxymoronic is that? Dr. Lucca's precision that I could observe during my surgery (this was a local anesthesia surgery), his reassuring explanations, him answering my innumerable questions, and his calm demeanor completely changed what I expected from oral surgery. He truly made me feel at ease, reassured, and relaxed. For the first time ever, in that I can remember, I walked away from a dental extraction surgery experience feeling genuinely cared for instead of traumatized. That says everything. I cannot say enough wonderful things about the front office staff as well -- Raquel, Courtney, Bossie, and Hailee were all incredibly professional, caring, calming, and kind. I came into this office in intense pain with anxiety levels soaring higher than a kite, and every single person made me feel genuinely seen, heard, validated my feelings and pain, and made me feel cared for. That matters more than people realize, especially when you are facing oral surgery and already terrified. I am also seriously impressed by the office's technology and communication systems. You can text the office instead of calling, and they respond incredibly quickly, often within 15-30 minutes. As someone who dreads phone calls, that alone was amazing. I am never calling them again, it's only going to be all texts. Like how easy and amazing is that!!! I think all doctors' offices should employ this technology. It should become the standard in how we communicate with doctors instead of phone calls. Dr. Lucca's Oral Surgical practice truly has it all: an extraordinarily skilled surgeon (Dr. Lucca) paired with an exceptional support team. The follow-up care, attention to detail, compassion, professionalism, and surgical skill are simply unmatched. If you have dental anxiety, need an oral surgeon, or want meticulous, compassionate care from beginning to end, I cannot recommend Dr. Lucca and this practice highly enough. I genuinely do not have enough words to express how grateful and impressed I am. Thank you so much, Dr. Lucca (and Racquel, Hailee, Bossie, and Courtney!).

I just want to share my negative experience with this office and warn other possible clients. They…read moretold me that I have to pay upfront and that they bill my insurance afterwards and then I get reimbursed by the insurance. The consultation was billed to my dental insurance and I received a reimbursement (without the co-payment amount). Next I had to get a procedure. I was told the same thing. First I pay upfront, then they bill my health insurance, which will reimburse me. Yes, they may have said they are out of network but they did not tell me to call my insurance first to approve the procedure. When time past by and I did not get the reimbursement I checked with my health insurance and the claim was denied because it was not pre-aproved. Shouldn't they have told me I should call my insurance ahead of the procedure? Don't they deal with insurance providers all the time and should know of the steps? Or were they concerned the claim was going to be rejected and they did not want my business to go somewhere else where it was covered? Hum.... They make you sign a lot of legal papers that they say explains everything. By the way, after the procedure the doctor did not fix my problem and told me I could go see another doctor.

I did not actually see the doctor. An hour before my appointment I was advised that the doctor does…read morenot do the procedure I had requested when I booked my appointment. There were other issues, but very unprofessional office experience. I am not attesting to the doctor's ability, just the professionalism of the appointment system which is very inconvenient when an appointment is cancelled by the provider a hour before.

Experience: Wisdom teeth removal in early June. Here are the…read morehighlights: 1) Time from referral to emergency surgery was 4 days - first possible day after inflammation went down. 2) I was, in hindsight correctly, advised to remove all 4 wisdom teeth rather than one or two. 3) They were persistent in getting all the information from the referring dentist, called multiple times to correct data/gather more information. 4) Post op instructions were helpful. Advice was always forthcoming. With post-op concerns/symptoms, Dr Parisa responded to me 3 times - twice in an evening, and once during the weekend. 5) I was able to get same-day follow-up appointments. Trustworthy conduct and dependable care. I hope i don't need oral surgery again, but if i do, I would be back. One recommendation: I'd add more details to the post-op wisdom teeth removal guide they give to their patients. Sometimes verbal instructions are easy to miss or forget, especially with the struggles of first days of recovery.

An excellent oral surgeon. He took me out to lunch. Very competent. Highly recommend.read more

I am very nervous of needles and this was the first time I've ever gotten any kind of surgery done…read more When I came in the receptionists were very kind and made me feel comfortable. After being called in to the room, again I was made comfortable and Dr. Hadidi explained the procedure to me again, even when the other one I talked with (I forgot her name my apologies!) for the consultation beforehand had said the same thing which was a positive in my book. I was very nervous when they sedated me but they were very nice about it and one of them wiped the tears from my eyes while it was happening, haha thank you!! Woke up after and was very disorientated but was still coherent. The doctor called me up in the evening to check on me, he was very professional and kindly informed me that I could remove the gauze since it was my saliva causing me to look like I was bleeding.

Years ago, my dentist recommended this oral surgeon. I went for a consultation & all went well,…read moreestablishing myself as a patient (or so I thought). Subsequently, I had a lower molar crack & when I called for an emergency appointment was told no, nothing available & was hung out to dry. I had to scramble & find a substitute surgeon on my own. Would never recommend this office to anyone & told my dentist to stop referring.

I would strongly recommend going to Dr. Smith Williams when you need to extract wisdom teeth for…read morethe following reasons: 1. Anesthetics they used made me comfortable when getting my teeth extracted. I felt no pain or anxiety during the procedure at all. 2. The procedure was extremely fast. I had to get three wisdom teeth extracted, so I thought the procedure would take around at least 45 minutes. However, it only took Dr. Williams 20 minutes to complete the perfect procedure. 3. Every staff were friendly and always willing to help when I needed help with dental issue. I feel very fortunate to get my wisdom teeth extracted here at this dental office.

Love the team! Friendly and knowledgeable. Plus the location is perfect. I don't mind going to the…read moredentist at this place.

Everyone is caring and terrific. Even the office itself is welcoming, with great magazines!! It's…read morerare to not mind going to the dentist. And it is in a great location.

I went to the ER at MGH bc I had broke a tooth months ago but my fear of the dentist and my…read morefinancial situation kept me from getting it taken care of. I didn't hurt either....until Thursday night.... I woke up Friday morning and my face and gums were swollen beyond belief. I was scared as hell and went to the ER per instruction from my dentist. They rushed me to this Oral Surgeon in MGH. They were very professional and compassionate of my fears. Dr. Lawler and his students were great! They painlessly extracted my tooth within 20 mins.... Walked me through everything. I left wondering why I was scared in the first place. I am one of those people that will do anything not to go. Lesson learned!

I was nervous to get all 4 wisdom teeth out but Cheryl really helped calm me down and explained the…read moreprocess + post op very clearly. Dr. Chan did a great job as well. The front desk was welcoming and scheduling was easy. Thank you all!

I had my top wisdom removal surgery under sedation done today. The team was the the best! From the…read morefront desk staff, to Dr. Chan, Bang, and Cheryl. They are highly skilled clinically, and also surprised me positively with their patient care. I was anxious, but Bang and Cheryl surprisingly calmed me down with their presence and energy, before sedation had even started. Cheryl stood by me throughout the whole thing, she cared for me with such kindness and humanity. I have not experienced any pain or discomfort afterwards, even before taking the medication prescribed. The team also provided me with an after-care step-by-step sheet and 3 different prescriptions (pain medication and antibiotics). They also prescribed me a post-surgery mouth-wash. I left feeling not only relaxed and glad, but also feeling pampered and happy. I'm truly genuinely grateful and will 100% recommend this place!

Well run office. Very experienced and personable practice. Highly recommended. Need I say more?read more

A periodontist and an oral surgeon. Caring and friendly…read more These two Drs are married. The family team was just what I needed. I went to them for deep cleaning, a barbaric procedure I had done once thirty years ago. (And vowed never to repeat) After several promising, but ineffective consultations with each of them, we finally agreed on a full mouth procedure under IV sedation . Uncommon? Hard to coordinate? Added expense ? Impeccable! Just what I needed for a pain free procedure. And no postoperative pain . A perfect 10!

I just had a cleaning, and again was left with such gratitude for the friend who originally…read morerecommended Dr. Aiken to me years ago. She's clinically and technically fantastic, but her bedside manner (chair-side?) is great, too. She's comfortable and natural, but also involves you in your care, showing you what's going (they have a camera to take pics of your teeth so you can see what she's seeing), and helps you make informed decisions about what's best for you. And she's really balanced about it. I've never felt pushed into any decision, and equally never felt like she was too busy to take care of something. If she has time, she gives it to you. And if she doesn't, she and her staff have always been fantastic at figuring something out so you can get it taken care of soon and conveniently. I've been a patient for 7 years. I used to work near her office, so it was convenient, but not anymore. Despite that, I'm happy to make the trek into the city to see Dr. Aiken because I know I'm getting excellent care from someone who cares. I can say that about her staff, too.

I made an appointment for a cleaning. I explained I did not need an exam, that I just had a full…read more3d X-ray because I am considering a dentist for dental implants but I was waiting to complete my Invisalign treatment and I was due for a cleaning. While I was with the hygienist cleaning my teeth Dr Aiken came in and asked what was going on-I told her and she said let me take a look. She looked at the area and said i can refer a implant/prosthodontics who is the best. (It was already explained I had seen two dentists and hadn't made a decision) I was charged for a full exam. I didn't realize at the time and I had paid up front. Dr Aiken would not refund my money. She offered me a free exam but because of the dental work I'm having done it did not make sense, I would not need an exam for quite some time. I tried reaching out so many times to resolve this but she would not return my calls. Red Flag. Do not go to this dentist. With all of her years of experience she would know she did not give me an exam yet she charged me. I feel she must be desperate for money (I was a new resident in the area and was in search of a good dentist). I would Not recommend this dentist. I thought this was pretty shady. You can't mistakenly charge for an exam when you didn't do one...

Dr. Feldman just took all four of my wisdom teeth out, and I'm so confused, because it was a…read moregenuinely fantastic experience. TL;DR - go here if you need extractions. I'm in my 40s and thought I was going to be in for a terrible time since I waited so long to get my wisdom teeth taken care of. Dr. Feldman and her team are great. Her office is super responsive and I didn't have to wait long for the surgery. Her new space in Arlington is beautiful. The procedure itself was a BREEZE. I opted to be completely sedated, so all I experienced was walking in, having a nice chat with the doctor, passing out, and waking up (happily?) with four fewer teeth. The worst part of the experience was the mouth gauze (ugh, gag), but I was able to ditch that pretty soon after I got home. BUT THE ICING ON THE CAKE: I work in a medical setting, and I know that drug protocols and pain control can make or break the immediate post-op experience for a patient. Homegirl has her drugs dialed in. I was *literally* pain free for the first 48 hours after the procedure. I had to remind myself to take ibuprofen regularly to keep the inflammation down, because I didn't need it for pain right away. YES, OF COURSE, it's not comfortable to have four bleeding holes in your mouth. But it's a heck of a lot more pleasant when the worst part of your recovery is pain free, and you only start to experience the discomfort when you're over the hump. Dr. Feldman takes what should be a terrible and traumatizing experience and turns it into something that's extremely manageable. I hope I never see her again, and I am also recommending her to everyone who has also procrastinated their dental care.

Just had a molar extracted. My previous experiences with other surgeons have been absolutely…read morehorrible. Dr. Feldman made this so effortless. It was so quick and easy. I didn't even realize she took it out! She is very laid back, confident, understanding and efficient. The whole staff was perfect. Not overly friendly... just courteous and respectful. I will always come back here.