I made an appointment for a cleaning. I explained I did not need an exam, that I just had a full 3d X-ray because I am considering a dentist for dental implants but I was waiting to complete my Invisalign treatment and I was due for a cleaning. While I was with the hygienist cleaning my teeth Dr Aiken came in and asked what was going on-I told her and she said let me take a look. She looked at the area and said i can refer a implant/prosthodontics who is the best. (It was already explained I had seen two dentists and hadn't made a decision) I was charged for a full exam. I didn't realize at the time and I had paid up front. Dr Aiken would not refund my money. She offered me a free exam but because of the dental work I'm having done it did not make sense, I would not need an exam for quite some time. I tried reaching out so many times to resolve this but she would not return my calls. Red Flag. Do not go to this dentist. With all of her years of experience she would know she did not give me an exam yet she charged me. I feel she must be desperate for money (I was a new resident in the area and was in search of a good dentist). I would Not recommend this dentist. I thought this was pretty shady. You can't mistakenly charge for an exam when you didn't do one... read more

Crowns are to big and dark. Maybe she has improved. Dental Partners with Dr Kamachi is best.

Dr Aiken and her whole team are attentive and caring professionals who strive to care for their patients' dental health. Phenomenal and committed. Highly recommended! read more

Always good to see Dr. AIKEN. Karen and Sunny I went through a huge dental procedure lasting months at another dentist in 2021 in NY and all I could think about at the time was how I wished it was Dr. Aiken doing it. Her kindness and consideration is only outdone by her experience and professionalism. EKenney read more

I just had a cleaning, and again was left with such gratitude for the friend who originally recommended Dr. Aiken to me years ago. She's clinically and technically fantastic, but her bedside manner (chair-side?) is great, too. She's comfortable and natural, but also involves you in your care, showing you what's going (they have a camera to take pics of your teeth so you can see what she's seeing), and helps you make informed decisions about what's best for you. And she's really balanced about it. I've never felt pushed into any decision, and equally never felt like she was too busy to take care of something. If she has time, she gives it to you. And if she doesn't, she and her staff have always been fantastic at figuring something out so you can get it taken care of soon and conveniently. I've been a patient for 7 years. I used to work near her office, so it was convenient, but not anymore. Despite that, I'm happy to make the trek into the city to see Dr. Aiken because I know I'm getting excellent care from someone who cares. I can say that about her staff, too. read more

Dr Aiken has been my dentist for many years and I respect her so much. Her assistants are top notch, Karen at the front desk is on top of things and everyone is really kind. Her dog Sunny was a therapy dog for me as I went through a scary procedure and it calmed me right down :) I also like Dr Aiken's willingness to adopt new technology, for instance today her assistant took an image of my lower teeth for a mouthguard fitting, so much much neater and faster than the gooey imprints! read more

As always Dr Aiken combines excellent dental work with extraordinary compassionate customer service. I highly recommend her for her truly quality care read more

I really appreciate Dr. Aiken's gentle, kind, and professional approach. The office is always organized, pleasant to visit, and her therapy dog Sunshine brightens my dog when I go in for a cleaning. read more

I highly recommend Dr. Aiken and her team. I have had a great experience with her and deeply appreciate the time that the front desk takes to assure that my insurance benefits are planned out and maximized. Dr. Aiken is professional, timely, efficient and also a really nice person. read more

One of the most professional and courteous staff in the area. Great care every time. I would highly recommend establishing care at this practice if you are in the Boston area. I was with severe toothache and was seen the next day! I was very impressed with the friendliness, cleanliness and knowledge of the dentist and dental staff. Going to the dentist is not easy but they sure make it as comfortable as can be! read more

I am a patient with Dr. Aiken for almost 20 years. She is a very nice and skillful dentist. She can explain clearly what is the problem and how to solve it with high confidence. She never overcharges me; the bill exactly matches the insurance EOB. I retired but I still come back to her Boston downtown office, because she is such a competent dentist. read more

Best dentist in Boston! The whole team is great. From when you enter/check in, cleanings and procedures - the whole experience is pleasant and enjoyable. The office is clean and welcoming. I always recommend Dr Aiken and her team to all of my family and friends. read more

I'm so glad my friend recommended Dr. Aiken when I was looking for a dentist in the area two years ago. Dr. Aiken and everyone in the office is so great. I have had a few fillings recently and each time she talks me through the procedure. I never feel like I'm being reprimanded for not flossing enough or something. She just gives me the facts and fixes any problems quickly. It doesn't hurt that there's an adorable dog in the office too! I highly recommend Dr. Aiken if you're looking for a dentist. Her location is very central too. Dental work isn't fun, but I don't dread it anymore! read more

Once again, I had an incredibly positive experience on my recent visit to Dr. Aikin's office. She and her staff were professional, thorough, detailed, and pleasant. read more

I've been a patient of Dr. Aiken's for many years and wouldn't think of going to anyone else! She is professional, kind, thorough, and a perfectionist through and through! The entire office staff is great, but I'd have to say my favorite (other than Dr. Aiken!) is Sunny the Cockerpoo! read more

I have been going to Dr Aiken for over 20 years and can't say enough how comfortable and happy I have been with her and her staff. She is very professional, cares about her patients like family, and I have never had a negative experience throughout all my visits. I would highly recommend Dr Aiken if you are looking for a new dentist. read more

Every visit with Dr. Aiken and staff is a joy given their high commitment to quality professional services all wrapped in great customer service. read more

If you're looking for a dentist Downtown or in the FiDi, look no further. Meticulous attention to detail, flexible scheduling and a service dog in the office all make this a no-brainer. The doctor and staff are professional, friendly, approachable and thorough. They always seem to be running on time, which is amazing. Appointments take exactly as long as they say they will. I've had a cleaning and two fillings replaced. Fillings were painless, with just the right amount of Novocaine so that I felt nothing but it wore off in just a few hours. Be sure to pick up some Chapstick on the way out. So happy to have found them! read more

Dr. Aiken is a wonderful dentist who has a professional, gentle, and calm approach, and a well-informed, downtown dental practice. All of her hygienists follow after her. I'm never chided for not flossing or not doing this or that, although, I'm definitely given full disclosure. She also has the latest doohickeys to provide as painless a visit as possible. I've been going to her for something like 7 years, and will continue to do so as long as I have teeth, which, thanks to her, should be a very long time. read more

If you're downtown and looking for a good dentist, call the office of Carol Aiken. She and her dental hygienist were both very thorough. Definitely the most thorough dental exam I've had in a long time, with both my teeth and mouth were thoroughly examinated. I paid privately, as I don't have dental insurance, and the price was right for the level of care I received. You can certainly pay less elsewhere, but it likely won't be as thorough. I also was given a box of high end teeth whitening treatments since I mentioned I found the office on Yelp, so that was really nice too. Credit cards (and FSA credit cards!) are accepted, so that made my visit really easy. read more

Smile on, Bostonians. Dr. Aiken's practice is convenient, friendly, and just the right level of treatment for someone like me. I always leave feeling like she and her team care about my health, but are not pushing me to take on cosmetic procedures that I don't need, or needlessly making me feel guilty about not flossing as much as I know I should (really, who does??). Most of all, I love having a reliable, affordable, kind dentist near my work who I can see at lunch if I have an emergency, in the morning before work for my bi-yearly cleaning, and call anytime to schedule an appointment. Definitely not giving up this dentist anytime soon - luckily, even with all the people who stick around, she still always has room for new patients. Win! read more

I went to Dr. Aiken for my first dental checkup in I can't remember how many years-after writing them an e-mail they got in touch with me within twenty four hours to schedule an appointment. They worked with my admittedly crazy schedule (4 nights a week at a hospital) and kept in contact with me regarding my scheduled appointment well. After the Green Line ran late, I arrived at their office to be told that I didn't have to be rescheduled that they could still see me, and after filling out a few pieces of the usual paperwork, I was speeded through a friendly, easy cleaning and full set of x-rays. What impressed me most was how the hygienists, office staff, and Dr. Aiken all work together seamlessly. The whole place is a well oiled machine. Dr. Aiken is friendly, and funny! She sat me down and went over the problems I was having in a comprehensive, understandable way. I didn't get chided for not flossing (though she of course recommended that I floss more often as good dentists should!) and she hooked me up with a free whitening pen! I'm headed back next week to get some more work done and for the first time in my life, actually looking forward to visiting a dentist! read more

Dr. Aiken is not very gentle and she's a money grubber of the first order. Quite troubling is the fact that she does not have any arrangements for emergency, after-hours care -- that's unheard of. And get this -- she brings her dog to work, which does not lend itself to cleanliness. I would look elsewhere if I were you. read more

I have been a patient of Dr. Aiken for over 20 years now and would never consider another dentist. She has done multiple crowns for me over the years and every one has been a smooth and relatively painless experience. In addition her staff is professional, courteous and caring. Dr. Aiken's dental assistants do a great job of performing cleanings, explaining the process and results. Dr. Aiken always does a follow up check on my teeth after the cleaning and asks about my family and friends. In short, if you want excellent professional dental care, seek no further! read more

Seriously, if you live in the Boston area and you need a dentist, check our Carol L. Aiken, DDS. I've been to maybe seven dentists in my life and her office is the best. Everyone who works there is super skilled and also friendly and considerate. Also everything is really high tech. And they do Saturday appointments one week a month. And they give you way better free chapstick than other dentist's offices. Fig flavored. Ah, also, their office is one block from the Downtown Crossing subway station. read more

I've been a patient of Dr. Aiken for nearly 30 years and am always satisfied! I highly recommend the team there; they are friendly and helpful and of course their mascot Sunny is always there to greet you with tail wag. :) read more

Best dentist in Boston! Always treats patients with top notch care. Sunny, the therapy dog sat on my lap the whole time. What a treat!

I have been a patient of Dr. Aiken for over 25 years. I trust her explicitly. She has always been conservative in her approach - in other words, I know that she would never recommend a dental treatment plan that was not necessary. She maintains the highest of standards and is up to date with dental technology. Her office staff is welcoming, her hygienists knowledgeable. My son has been a patient for years and recently his wife became a patient as well. I highly recommend Dr. Aiken. She is the best. read more

Dr Aiken as been my dentist for 15+ years and I'm very happy. She focuses on the latest technology, which helps her do a great job in keeping my teeth in great shape. Several years ago, as I'm getting older, my teeth started to spread out. She said to keep food from getting stuck in my teeth, which was causing bone loss and would end poorly, she suggested Invisalign and designed a plan on the process. I did the year of brushing constantly and wearing the retainers, (which I've done for years, and everyone should do) but it turned out just the way we wanted. Food stopped getting stuck and the bone loss corrected itself. This is just one example of Dr Aiken's preemptive approach to good oral health. Love everyone in the office. Needless to say, very happy client. read more

I have been going to Dr Aiken for over 16 years. She is the best in town, she has always been located in the Boston financial district. The office is very pleasant and extremely clean, the environment - relaxing with soft music, most of the equipment is new and with the most recent technologies. Dr Aiken is extremely gentle and professional, kind and knowledgeable of the most recent trends in the industry. She enjoys her work and it shows everywhere - including the small golden tooth on the key chain for her office. I have never had the feeling that I am visiting a dentist. Almost all procedures are painless. The feeling is more like visiting any administrative office. Everybody in her office is as professional as her, especially Karen, who does the billing, appointments and many other things. My entire family is having her as a dentist now, after trying a number of other places in the USA and a number of other countries, including Toronto, Canada. The most impressive thing, that I have never seen in any doctor's office, is that you never have to wait for more than a few minutes when visiting her. She is very punctual for all appointments. There are no people in her waiting room, and a huge number of patients. She cares and follows up with phone calls after emergency issues, and sees her patients for emergencies on the same day. read more

I've been going to Dr. Aiken for years and she and her staff have always been great. They are highly professional, friendly, and flexible about scheduling. They do all they can to make the office space and ambience pleasant and calm. But the very best part is Sunshine, the adorable certified therapy dog who i was invited to have curl up on my lap during my cleaning. I've felt comfortable going in during the pandemic and was happy to note there is a hepa air filter. read more

I have been to many dentists and Dr. Aiken is by far the best. She and her staff are knowledgeable and kind.

Okay, just wrote my first review, and it was a scathing (but honest) one expressing total disappointment with my (now former) community health center, and so I need to cleanse my palate, channel positive energy, and rave about something good. No challenge to come up with somebody to write about in that light.... it would be my dentist and her staff. These women rock. Having read the first reviewer's glowing assessment of Dr. Aiken, and being in need of a dentist since my last (great) dentist, Dr. Jon Ochab, moved to the 'burbs, I called to see if Dr. A was taking new patients. To my amazement she had something available that very week, and her office then called me back to see if I wanted to take a slot even earlier which had just opened up. I jumped at the chance, and from that first cleaning/exam on, with every procedure and visit, I have only become more and more impressed with the whole staff, the way they treated me and interacted with me, the vibe in the office, the care... EVERYTHING. Beyond the things I NEEDed done, they also talked WITH me about teeth whitening (something I've been curious about), explained the regimen/products they use, and didn't try to "sell" me on it. I made the decision that I wanted to have it done, had it done, and it made a big difference. Totally feel like I got results, and more than I paid for. Seriously, it's all been great. My only hesitation about recommending them is that, if you're all smart, you'll all catch on, and sign on, and it will be hard for me to get an appointment in the future. But, so be it. I can't keep a good thing to myself. Dr. Aiken, and her entire crew, are a good thing. If you need a dentist, pick up the phone and call, right now. Don't put it off another day. Everybody deserves good dental care, and Dr. Aiken will provide it. So do this for yourself. read more

Dr Aiken is extremely knowledgeable and pleasant. She is thorough but will not recommend any superfluous (and costly) procedures. Her staff is super friendly as well. As someone who has had a mild fear of dentists (after years of orthodontics hell), she has made me feel very welcome and comfortable! read more

Dr. Aiken is a fantastic dentist. I have now moved away from Boston, and so I've had to change dentists; I don't know if I will ever find one who is as smart, competent, caring, and careful as Dr. Aiken. Her approach, with me at least, was what she calls "minimally invasive dentistry," which basically means that she takes care to avoid doing unnecessary procedures and surgeries. She calibrates what's "necessary" carefully, taking account of your brushing habits and history, and lays out the pros and cons of your choices in a clear way. On each of my visits, she spent significantly more time with me than some other dentists, and explained things in a more substantive and thorough way. She also took the time to get to know me, and remembered what I was up to from visit to visit. She was sensitive to the issue of insurance, which I appreciated -- I had dental insurance through work for part of the time that I was her patient, then didn't and had to pay 100% out of pocket for part of the time, after I changed jobs, and she understood and took account of that. She is NOT a dentist who is trying to maximize revenue by signing you up for every procedure that could possibly be relevant to you (unless you want them). Plus, while I guess this is not directly relevant to how good of a job she is going to do in taking care of you, one time when I was her patient she and her staff had just come back from volunteering with Remote Area Medical, heading down to rural Appalachia to provide free dental care to people who need it. I think this is very admirable. This is the first time I have written a review on yelp.com. I haven't been a big user of this site, but I did choose Dr. Aiken because of a review I read on the web somewhere (must have been some other site, because it was earlier than the first review now showing here). So, I thought the least I could do was leave another review singing her praises. BTW, her staff are also great. The hygenist who cleaned my teeth each time I went there really knew what she was doing. The office manager is exceptionally nice, and goes out of her way to be helpful. They're all very professional and competent. Nobody wants to go to the dentist, but you have to go, so you really should try to find someone like Carol Aiken. read more

I have been going to Dr. Aiken for over a year now and have nothing but wonderful things to say. The whole office is so friendly, accommodating and professional. There is no greater testament to just how thoughtful and accommodating they are than my latest appointment. I had a spontaneous presentation come up, scheduled for soon after my appointment was scheduled for so I was panicked about making it in time. Not only did the front desk call me to let me know that they were running slow that morning but when I then expressed by time crunch they offered to move the appointment or to promise to be quick. They exceeded that promise. When I got in, they got me right in with no wait and Dr. Aiken herself handled my cleaning and my inspection all at once. Never have I had the actual dentist do the cleaning as well. They got me in and out the door in under 30 minutes so I had enough time to prep for my presentation. Who does that?! Oh and if that doesn't sell you, she has the CUTEST therapy dog that can keep you company during your appointment if you hate the dentist as much as I do. read more

I researched dentists for about a week before I decided on Dr. Aiken due to the reviews on Yelp. I have been seeing the same dentist since I was 5 years old so I did not take this lightly. Let me tell you....I made the best Decision! Everyone should go to Dr. Aiken. Her staff is amazing and very professional. I actually like to go to the dentist now because I have so much fun there! Aside from all of that Dr. Aiken is very thorough and informed. She wants your teeth to look and feel their best. I would and will recommend this practice to everyone. read more

I spoke with Karen and made an appointment- Very simple and easy to do. When I arrived, Karen had checked in with my insurance and told me that even though the insurance company had told me that the visit would be 100% covered, in actuality they only cover 100% of what they decide is reasonable. The company (Cigna) said it was impossible to tell me what they deem reasonable! Karen was incredibly kind and understanding as she helped me understand my options. I ultimately decided not to risk the insurance charging me. When I have better insurance I will definitely see Dr Aiken. I highly highly recommend the customer service at Dr Aikens, though I cant speak to the dental work. The office staff are very caring and capable and make you feel comfortable. Five stars for Dr Aikens office, negative infinity stars for Cigna. read more

I have been a patient of Dr. Aiken for the past two years now. I cannot speak highly enough of her and her team. They have been flexible in scheduling, supportive and understanding of my needs. I feel completely comfortable with her entire staff and because of them I enjoy the dentist now! They are prompt and professional while I am there and I have never waited longer than ten minutes for my appointment. All of the work and cleanings I have gotten done are of the highest quality and I know Dr. Aiken truly prides herself in doing a thorough job. If you are looking for a new dentist I suggest Dr. Aiken!! I appreciate everything they have done for me over the past two years; and I know you will too! read more

I was in town on business from NY and my temporary crown fell out while I was brushing my teeth at 10pm. What do you do at 10pm!? I called the office and left a message and received a call back by 6:45am with a compassionate voice on the other end who offered me an appointment option to fit me in that morning. There was great communication from the office and really caring questions about my pain level and if I had managed to save the temporary crown. When I arrived, Dr. Aiken came out into the waiting room to introduce herself and to shake my hand. I've never had THAT before. Next in line to greet me was the office therapy dog "Sunshine"... the most loving furball that could soothe any nervousness or fear. She sat on my lap and made sure I was okay. Dr. Aiken has a great bedside manner. She talks with you, not to you. She goes the extra mile to make sure the care she gives is the care you deserve. I found her and the staff to exude positive energy and the sincerest of care. Her actual work was great! And she explained everything she was doing... in understandable English. She broke down any barriers that can exist between doctor and patient and made sure that this was a shared effort to treat my issue. Thank you Dr. Aiken, your staff, and of course, Miss Sunshine too. read more