Dalewood (aka Trillium Weight loss as they changed their name) deserves Negative 100 stars. The company is a crooked organization who steals your money.
During the Fall of 2018 I saw the TV ads and heard the radio Commercials from Ontario Weight Loss Grants Program which were heavily aired during the Fall of 2018 and Winter of 2018/19. I called, and was advised to go with Dalewood Health and Wellness in order to receive the potential 80% maximum of the expenses for the program returned if i lost my goal weight. The first hiccup was when I was advised by Jane Award-Butler that my two credit Card payments of $1475.00 would happen on Nov 23 and Dec 23, and then they took the December payment early without my knowledge. Getting the DNA test was ok, and overall the beginning of the program was what I expected and I was satisfied up until 3 months into my program. After the initial analysis and review of your DNA results, the follow up and support is just plain lacking and not very practical. In their service agreement it states that you get Custom Exercise prescriptions based on Test results, which is very basic exercise programs that you can get off the internet or anywhere, and has never been adapted. In their service agreement it includes "coaching" with your health care team as required by phone, email skype or message board. None of this is true, tangible, evolving or practical. All I got was inspirational email(s) from my dietitian and health coach. However. it essentially equates to spam in my inbox, something along the lines of... "You can do it... The time is now and you can choose to be healthy in this very moment.....Tips which are worthless and I can gather myself on social media. After my 3 month mark in this program NOTHING was helpful, practical or tangible. And ever since the allegations have come to light at Dalewood/Trillium there was staff turnover, changes in positions and increased lack of response to my requests for services. Services which I had pre-paid for I was told I can not schedule anymore (ie. Metabolic test). I finally came to a compromise with Trillium to cancel my services on Oct 15, 2019 for a total refund of $1198 which I was advised to expect in 8 - 10 Weeks. It has now been 18 WEEKS and when I inquired about my refund cheque I was told "Unfortunately I do not have a time frame that I can provide you with at this time."
I highly recommend NOT signing up for ANY Weight Loss program with Dalewood/Trilliium if you want a practical, tangible, evolving program to suit your weight loss needs. You will get more bang for your buck by hiring a personal fitness trainer. RUN FROM THIS COMPANY! read more