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    Trilite Stone

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    8 months ago

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    Timberwall Landscape & Masonry Products

    Timberwall Landscape & Masonry Products

    (2 reviews)

    Very personalized service. Very helpful and considerate employees. I'll do all of my future…read morebusiness here for sure.

    I recently bought retaining wall blocks, brick pavers, gravel, and sand from them -- about $1300…read moreworth. ISSUE #1: They delivered the wrong color retaining wall blocks. When I questioned the driver, he insisted they were the correct color. So I installed them. I needed a few more, and when I went to pick them up they brought me the correctly colored ones, so I asked that they come and pick up the installed ones (which I uninstalled before they came, but I did not haul them out to the driveway) and replace them with the correct ones. ISSUE #2: The same driver that insisted my blocks were the correct color was sent to pick up the wrong-colored blocks. He needed to go into the backyard to collect them one by one. I was not home at the time, but when I returned, the gate through which he had to pass 30+ times was sprung (i.e., it had been forced to open further than the hinges were designed to open, thus bending the hinges so that the gate would no longer close completely). Though I did not see this happen, there is no other person who would have been at our house that day, let along going through the gate. I informed the business that this had happened and they said they'd send someone out to take care of it. A week later, I was tired of waiting to be able to close the gate in order to contain my twoLabradors, so I bought new hinges and fixed it myself. A few days later, when I returned the wooden pallets to the business (in order to get my deposit back for them), I mentioned that I'd like some consideration for this. ISSUE #3: The "clerk" at the register adjacent to the one I was at spoke up and said "That's not the way it works! I'm one of the owners. I spoke to the driver, and he said the gate was open and he didn't touch it." I said "So, my claim is totally discounted because your driver said he didn't touch the gate." He said "yes". I said I'd had multiple problems dealing with them, and he said dealing with my order had been a total disaster, and directed me to leave in an aggressive tone. I must say that all of the other employees that I had dealt with were very helpful and friendly -- noticeably so (ignoring the fact that the driver had been dishonest about his mistake). However, this part-owner's very aggressive and unfair approach totally soured me on this business. UPDATE: After I emailed the part-owner (who was the offending party referred to above) indicating that I had posted this review and a similar one with the BBB, he treated the issue with the type of attitude that a customer should expect. He reimbursed me for the cost of the new hinges plus $20 for my time to replace them. His emails to me on this issue were much more civil than was my one encounter with him at his business.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (95 reviews)

    I don't plan on ever using these guys again. It was such a nightmare for me coordinating…read morenegotiations between what the insurance company was willing to pay verses what Roto Router was charging. There was a significant amount of money that I had to pay beyond my deductible because essentially both parties would not budge an inch. Additionally, I had to make a lot of phone calls to even make them talk more than the minimum necessary to conduct business at all. Next time, I will go through the insurance company to find a reputable company that won't do unnecessary testing and mitigation that the insurance company will not cover but the cleanup company insists on and therefore raises the final bill. These guys will never get my business again.

    We used Roto-Rooter because we had a backed up floor drain due to our sewer being clogged. We…read moreneeded to get it cleared and investigate why it was happening. Andrew and Eric were really fun to work with. Andrew did a very good job explaining what he would need to do and how much it would cost before he did it. He was kind enough to let my bf watch and help a little bit. He cleared our sewer line (which had 3 root balls!). Eric came later on and showed us a camera inspection (free of charge!) And explained how my pipes looked and what areas could be fixed a little bit. Andrew cleared out the final root ball while we all socialized and had a bunch of laughs. After Eric gave me some more information Andrew cleaned up and took payment. These guys did an absolutely wonderful job and we recommend 10/10. I had a fun time despite this not so fun situation.

    Lester Building Systems, LLC

    Lester Building Systems, LLC

    (3 reviews)

    My husband and I bought a mini-farm lot in 2016 and built a house on the front acre. Then this year…read morewe decided to construct a pole building. The process of interviewing pole building construction companies was daunting, to say the least. Having no knowledge to begin with as to how they are normally constructed and best practices, etc. we relied heavily on online reviews --- which, can by down-right frightening. Based on a few of the major competitor's reviews, at one point we even thought maybe we should just avoid a pole building and build a giant garage instead. Unfortunately, and understandably, most online reviews will be negative by nature. Most people who feel they have gotten a raw deal will, simply by virtue of human nature, will only speak up when they have a complaint. That being considered, we forged ahead and did as much of our own research as we could while interviewing sales reps from four of the major players in the pole building industry here in SE Wisconsin. We chose Lester mainly because of the sales rep and his awesome efforts to answer each and every question that we came up with, as well as the fact that he treated us with complete respect. He never once made us feel like we were unreasonable or that his potential paycheck was most important to him. He showed genuine concern for our needs. The other major deciding factor as to why we chose Lester was because of their superior roof system, their framing system and post construction as well as the quality of their exterior wall panels. The quality of the building materials and building process were important to us because we wanted our building to be air and water tight! To make a long story short ... the entire staff at Lester were super! Lester's staff exceeded our expectations: Brad Hovden (our sales rep), Sandra Dierauer (our project manager), Bob and Martin (warehouse & delivery), and finally, and most importantly, Luke (and his whole construction crew) - We are so glad that we chose Lester Buildings to construct our pole building --- we thank everyone at Lester Buildings and we would highly recommend them to anyone considering a pole building!

    We have built four barns with Lester Building since 1998. The workmanship is always excellent, the…read moreprice is always competitive, and the service has always been responsive. We have worked with the same salesman since the beginning and we have always been extremely pleased.

    Trilite Stone - buildingsupplies - Updated May 2026

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