5 Stars for Prestige Subaru Sales in Pleasantville, NY If…read moreyou're looking for a car dealership that actually feels personal, friendly, and stress-free, Prestige Subaru Sales is the place to go. I like to call them a 'boutique' dealership because they're smaller than those mega-lots with acres ofcars -- and that's exactly why we love them. Over the years, we've purchased and leased three vehicles from Prestige: a VW Bug, a used Subaru, and most recently a 2024 Subaru Crosstrek that we're currently leasing. Every experience has been smooth, honest, and enjoyable. We've worked with the same sales agent for nearly 20 years, and she has always gone above and beyond for us. She takes the time to understand our needs, works within our budget, and never makes us feel pressured. That kind of long-term trust is rare these days. The service department deserves praise too -- professional, dependable, and also easy to work with. It's clear the entire dealership values relationships, not just transactions. Another thing we really appreciate: if you have a specific Subaru or VW in mind and it's not on their lot, they'll track it down for you. With the Crosstrek being in such high demand, that kind of effort really matters. This September we'll be deciding whether to purchase our Crosstrek or lease another vehicle, and there's no question where we'll be going. Prestige Subaru Sales has earned our loyalty time and time again. If you don't love the idea of wandering through acres of cars and just want people who treat you right, give Prestige a visit. You'll be glad you did.

I had the worst customer service experience at Prestige Subaru, Pleasantville. I made an…read moreappointment to bring my car in because I was due for a 90K maintenance service and my Tire Pressure Monitor kept going off. On Wednesday, I made an appointment for Saturday at 8:15am. I drop my car off at 8:10am, the manager said they will do a diagnostic to see why the TPMS Sensor kept going off/what work I should get done for my maintenance. The manager said the diagnostic takes an hour and they will text the video to my phone. If I do not respond to the video within 10 minutes, they would do all of the recommended work. At 12pm I had not heard anything, so I decided to call to check in. When the manager answered she seemed very annoyed that I called. She said that they had many walk-ins, so they hadn't been able to work on my car, and the diagnostic would be sent to me by 2:00pm. By 4:00pm I still had heard nothing, so I drove there to pick up my car. At that point they did 0 work!!! What is the point of making an appointment if walk-ins get serviced before you? I highly recommend that nobody services their car in Pleasantville!

Excellent customer service and great people top to bottom. This was our first deal with Croton Auto…read morePark. Wr worked mostly with Jay, Bill and Chris on leasing a new Durango. The most important part was their openness and honesty. We felt like part of their family through the whole process. We have already recommended them to 2 other people. Also what really impressed me is that Jay is not your average car salesman. He has worked with my dad since the early 2000's which was when I first met him. I randomly ran into him one day after my son was born and he remembered who I was and that I had a son. This was about 10 years since we first met. Fast forward another few years to another random encounter and he remembers me again. "Dad says you have a daughter now too? About a year now?" From past experiences with other salesman elsewhere I've gotten questions about my two daughters (when I was barely a newlywed), how the family in the Hampton's are and other incorrect "notes". We are now loyal customers and look forward to doing business for years to come. We actually wish we would've gone there years ago.

Before Anthony or Jason reads this, don't bother giving me some lame, lying BS, apology or phone…read morenumber for customer service unless you're going to refund be my money. I'm filing a complaint with the DMV. I should've sued your asses. The first time I brought my car there they had it for six weeks and just let it sit outside and made no effort to fix it and I ended up having to call Chrysler to get on their case. The second time they had it for three months. I walked in, handed Joe a piece of paper explaining exactly what needed to be done but he chose to ignore it and instead did a bunch of stuff which I already had done not long ago and they charged me $2150.00. On the way home I broke down. When I went back, I said Joe, "just do the work on the piece of paper I gave you". It was a seventy-five dollar job for which he didn't charge me because he knew that they just got screwed me out of $2150.00. My wife did the research on the web and knew what had to be done but apparently these guys just go headfirst into doing a job without any knowledge of what to do. My wife, with no experience or knowledge of cars knew more than they did. Don't have your car repaired there unless your car is under warranty or you want to get ripped off.

Went down to shop for a new car. We were greeted by Victor…read moreSanchez who was very professional and was able to get us out of lease and put us in a brand new car. Scott and Jennifer also helped with financing and also getting us a rebate. We are extremely happy with how well we were taken care of. I will recommend this car dealer to all my friends and family. Also want to thank Dominque for setting up our appointment.

Went last Sunday, which is great cause I live in Bergan County. I had an Audi 2018 w 59k miles, so…read moreI needed to act fast to get a car. I liked the Tucson and the salesperson Erik and sales manager were nice. I left a 500 deposit and said I'd decide by weds, had to settle w the insurance company. I called weds to say I was not getting the car, because of the insurance company and I wanted my deposit back. Well yesterday, Erick was as on the phone and said he'd call back and I'd need to give him my cc # When I called today the sales manager was so pissed I wasn't buying the car, he said I need to drive up there, 30 minutes away, to get deposit back to break my chops. I was writing a great review , but didn't send it waiting for my deposit to be returned. Just a warning, stay away

Audi Nyack service team and technicians consistently deliver an outstanding customer service…read moreexperience. Cory and the lead technician who worked on my vehicle deserve special credit for their professionalism, attention to detail, and the way they represent the Audi brand. Great service, clear communication, and true respect for the customer and the vehicle. Highly recommend Audi Nyack service department.

The greasy service department possible. The reason I was here because of coupon that I received for…read moreoil filter change & rotate tires for $239.00 with diagnostics. After 90min of service, service manager try to convince me to buy 4 new sets of tries, alignment, coolant flush & new wiped blade for over $3,000.00. Immediately I question the serious of each items & give me an details explaination before consideration. Then he back off and saying it is for better healthy of my car but not urgent. You can tell he is trying to convince me to purchase something that is unnecessary. what a scam!!

A few weeks ago, I was hit by a stolen car. My car was totaled and I was injured. The ordeal was…read moreoverwhelming! After looking at hundreds of cars, I was exhausted. I found several cars I could afford close by, but they didn't feel legitimate. I found a car online at Audi Hawthorne (the NY, not in NJ!) I e-mailed an inquiry, and Perry Snitkin in sales at Hawthorne answered. Perry was patient and understanding. We went back and forth with phone calls, e-mails, and texts, dozens of times, I even had a problem and couldn't show up as promised one morning. And he NEVER got aggravated. I realized he was a not a BS salesman, and I trusted him! All this for a car that was a trade in and he was NOT going to make a fortune on! Though there were similar cars much closer to me, I paid for an Uber, went, and bought the car sight unseen! I would give him and the dealership 10 stars if I could. The car was perfect and the warranty they give is exceptional. The dealership is also incredible to see, beautiful area. Sincerely, Michael Hirak

Turns out the problem was NOT with the clutch but with a small handful of nylon parts in the…read moreshifter, which they inexplicably failed to replace. Cost for the kit online? About $90. Their price to replace? Over $1,000. Yes, you read that correctly. Reading other reviews, it appears that Hawthorne practically gives the cars away so they can feed their highly-profitable "service" labyrinth. Sales picks up the phone right away, but good luck getting anyone on the phone for "service." My advice? Either find another service shop through Costco or buy a different brand. My 2001 TT is a blast to drive - when it works - but a very expensive and time-sucking toy to maintain.

We just bought a used Toyota Camry from Rockland Motors. It was a great experience. Everything went…read moresmoothly, thanks to Diane and Marlon. They explained everything in detail and answered all of our questions. When we discovered that the car didn't have a user manual, he immediately ordered one to be sent to our home. We were satisfied with every aspect of our purchase and would not hesitate to buy our next car from them.

At the end of November my Audi died on the Jersey Turnpike. It was a terrible ordeal and when I…read morefinally was able to make it home I knew I had the daunting task of having to find a new car. While I thought there would be many places open on Black Friday, I was wrong and I ended up stumbling upon Rockland Motors after two failed attempts at locating an open dealership. Either way, it worked out exactly how it should! This is a family owned business, and the people here treat you like it. Marlon was so kind and helpful and really made this stressful situation, so much less of a pain! I got an amazing car and couldn't be happier that I found this place. Thanks again!!

This management has to relinquish its running of this dealership,…read moreSalespeople are not the friendliest Never follow up, just horrible I instead went across st and purchased two vehicles instead, I believe both are owned by same people, Service dept is another horror They just have no pride in their work or on the brand and dealership Not good at all

VWoA corporate has initiated legal processes to end its contract due to Prestige repeatedly failing…read moreto make sales goals since late 2010 with the first formal notice of default issued August 2011. VWoA found Prestige is so bad at attracting and retaining customers, that people are choosing to buy their cars at other VW dealerships. A 2nd formal notice of default was issued May 2023, but Prestige failed to meet its deadline of April 2024. According to the complaint, "Prestige Imports failed to implement VWoA's suggestions to create an effective service-to-sales process, an improved online presence and a concerted digital marketing campaign."..."Prestige reported zero dollars spent on advertising initiatives for new Volkswagon vehicle sales in 2024." Prestige Import ownership has not only failed their contract and themselves, but also the dependent employees and their families.