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    Audi Hawthorne

    2.9 (89 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 1 month ago

    Audi Hawthorne Car Dealers Photos

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    Bill T.

    We got a new Audi here a few months ago and overall the process was fairly straightforward, with no really tricks or high-pressure tactics for things we didn't want. We were able to get a decent deal on the A3 we wanted, which was a nice surprise because at the time, there were not many models with Quattro available at any of the nearby dealerships. We looked at the car and made a decision to buy it on a Saturday. We put down a deposit and agreed to come back the following week to pick it up after we sent the funds to complete the purchase. When we came to pick it up, we did have to sit the through a few sales pitches for all the BS that nobody wants but is pure margin for the dealer, but luckily we were able to press "fast forward" with the finance guy so we weren't trapped there for eternity. I will say that part took much longer than when we got our previous two Audis at Audi Huntington and Audi Danbury, so that knocks it down a star. The only other knock is that we were forced to purchase Nitrofill for the tires for $399. Since we got a good deal on the car, I just chalked it up to "dealer markup" and didn't push it because they said the tires already had the nitrogen fill and there was no way to decline it. That didn't help us when we got a flat tire (also, the tool to take off the plastic lug caps wasn't in our tool kit, which was a major pain in the butt) but overall, not a huge issue. Overall the process was good, so don't want to discourage business but I wouldn't go back due to the BS nitrogen fill on the tires.

    This is the tow truck Audi sent!

    Without getting into details, the reason to avoid this dealership is the abysmal customer service. They simply do not answer the phone or call you back. Audi USA will not help you either, they just refer you back to this awful dealership. Buy your Audi elsewhere and have it serviced anywhere but here. When our Audi SQ5 broke down again today, this is the tow truck they sent!!! A pickup truck to pull my $70k purchase!

    And it has built in massaging seats!  Need I say more?

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    1 month ago

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    Terence M.

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    3 months ago

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    2 months ago

    Punctual staff, knowledgeable technicians, meets needs easil. Easy to get agents on phone

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    3 years ago

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    3 months ago

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    Terence M.

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    9 months ago

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    8 months ago

    While my overall experience with the service center was not great - Tim the service manager is excellent!

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    10 months ago

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    Terence M.

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    11 months ago

    I purchase a CPO Q5. The whole process went smoothly from sales to finance. It was a great experience. Thanks to the team at Audi Hawthorne.

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    4 years ago

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    7 months ago

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    8 months ago

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    Terence M.

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    7 months ago

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    Terence M.

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    7 months ago

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    Terence M.

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    2 years ago

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    4 years ago

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    7 years ago

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    3 years ago

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    1 year ago

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    1 year ago

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    Terence M.

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    5 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    7 years ago

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    4 years ago

    Service department is awful. They are very hard to reach. Mailboxes are often full. Only dept. that picks up quickly is sales

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    4 years ago

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    Page 1 of 3

    Ask the Community - Audi Hawthorne

    Review Highlights - Audi Hawthorne

    Chris the technology expert was very pleasant and extremely helpful when explaining all the features of the car.

    Mentioned in 10 reviews

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    Audi Hawthorne - car_dealers - Updated May 2026

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