Audi Nyack service team and technicians consistently deliver an outstanding customer service experience. Cory and the lead technician who worked on my vehicle deserve special credit for their professionalism, attention to detail, and the way they represent the Audi brand. Great service, clear communication, and true respect for the customer and the vehicle. Highly recommend Audi Nyack service department. read more

The greasy service department possible. The reason I was here because of coupon that I received for oil filter change & rotate tires for $239.00 with diagnostics. After 90min of service, service manager try to convince me to buy 4 new sets of tries, alignment, coolant flush & new wiped blade for over $3,000.00. Immediately I question the serious of each items & give me an details explaination before consideration. Then he back off and saying it is for better healthy of my car but not urgent. You can tell he is trying to convince me to purchase something that is unnecessary. what a scam!! read more

***UPDATE*** Thank You RIch Miller from AUdi Nyack for correcting everything! I rated 1 Star but now its a 5 for Rich going above and beyond! read more

The service & care at Audi Nyack is outstanding!! Everyone is so professional, knowledgeable and kind. Devon , Jeffrey and Cory all go out of their way to make sure your Audi is taken care of and you can feel confident your car is in the right hands . Thank you all again read more

Thank you Rob Cici, Paul Mikula, Cory Morris, Noah Lugo, Richard Miller, and Devon, for making my Audi A4 experience so pleasurable. The dealership is perfection, and the staff, friendly and professional!!! The Pepe Auto Group has created another fine dealership!! Virginia Duddy read more

Huge shout out to Corey, in service, the service manager and the Owner of Audi here in Nyack!!! They took care of my mom and I like we were family! Thank you So Very Much! read more

If you are in nyc I recommend traveling to this dealership vs others closer in the city. They are straightforward with their fees and pricing structure and don't take advantage of their customers. read more

This was our go to servicer for our Q7 from early days of purchase for 8 years. They do what is minimum and nothing more. Asked for a tire check due to a signal before a road trip -- ended up getting a flat tire en route. Asked for a full check up and update recently; even after several thousands of dollars of update and clean bill of health, the engine had problems 3 months later. Would not provide a loaner for emergency towing when this happened, saying there would be no person at the center after 5pm, even though there were people and cars available when we arrived at 6pm. Finally swapped out our Q7 and Audi Nyack for another, very disappointed and with a bitter taste from experience. read more

I rated the business a 2 star only because I love my Audi. Unfortunately the customer service has been horrible. We live in Ohio and bought a certified used Audi from this dealership. My husband and I have bought several cars from out of state dealerships and never had an issue before. We paid cash for the car and asked for a bill of sale and the title but the dealership insisted they couldn't do it that way. Instead, we were given 30 day temporary tags and told that our new tags and title would come within the 30 days. Needless to say they didn't. We are now 2 weeks over the temporary tags expiring with no new tags or a title in sight. We have been promised a date when they would be sent to us (they weren't). We have had numerous phone calls, lies and broken promises by everyone we have talked to on the phone. We have finally requested that they not contact us by phone, but by email only. We also have gotten Audi of America involved with the complaint. I think the final straw was when we were told that we could drive the car with expired tags because no one noticed that anyway (encouraging us to drive a car illegally????). In summary, I love my AudiQ7, terrible customer service, paid cash for a car and have not been able to get the new plates and title despite the temporary tag being expired. read more

Inquired about the Audi preowned certified warranty on a Q3. The service department merely told me that the regular warranty is no longer active (which was obvious), then told me that I should contact the dealership where the car was bought preowned certified to find out where there is any warranty extension due to the Audi preowned certified statues. Utter nonsense. What kind of customer service?! For sure, never buy an Audi preowned certified car here. And don't attempt to take such a car here for service! read more

Wow! What an unbelievable experience. Rob Cece and the entire team at Audi Nyack were beyond helpful, friendly, and professional. I've been to many dealerships in many states over the years, and never in my life have I had an experience buying a car that I could actually call pleasant. You won't find any BS hidden fees and charges at Audi Nyack, they were transparent and honest with me about each detail every step of the way. Besides the fact that every other dealership in town is charging OVER msrp, yet they were able to work with me for an incredibly fair price. Rob in sales was incredible, knowledgeable, patient and kind, and it shows that he really cares about the customers and wants them to be in something that they love. I was not an easy customer, being all over the place unsure what I wanted, yet Rob patiently worked with me and got me into something beyond my wildest dreams. There's a very good reason that he receives multiple awards for top Salesman from Audi year after year. His passion for helping people and understanding their needs truly shows. I would be remiss if I didn't mention how excellent the rest of the team is as well. From the floor managers Furkan and Minas (hope I spelled those right), to Anthony in finance, and all the other sales people, they were all so friendly and helpful and just made buying a car there such a joy. If you're in the market for a new or used Audi, without a doubt Audi Nyack needs to be your first and last stop! read more

Audi Nyack - Car Dealers Near Me - Nyack, New York

This Audi is THE best dealership in the tri-state area. My family has had many Audis over the years and I recently bought my own an Audi Q5 (used). I needed help solving a water leak that was coming from the car when it rained and I brought it to Audi Nyack. 1st. Cory in servicing was very helpful in ensuring I understood everything that would be done with the car and why. 2. Dylan was able to get me a loaner car immediately - no waiting around. Super nice guy. Cory kept me up to date where everything was at and was able to send photos and video as well during the process. Working with Cory and the technician (Francis) to get a better understanding of what was going on - they were honest and considerate and answered ALL my questions and helped me solve this problem with my new car. In the end I felt really taken care of and loved the experience with this dealership. Thanks everyone! read more

I ended up buying a new Q3 that was in inventory at another dealership, due to my immediate need for a car. But I worked with Anthony Metcalf on the phone and I was planning to visit the dealership, once I got financing completed with my financial institution. He was upfront and very helpful about car models/features, inventory, shipment delays and pricing and great with follow up. Recommend! read more

Huge thanks to Rob, Anthony and Matt of Audi Nyack for an incredible buying experience. The whole team was polished, professional and their attention to detail was second to none. Moreover, the showroom was super modern and welcoming. I can't recommend Audi Nyack highly enough for anyone wishing to purchase, lease or service an Audi. read more

Audi Nyack - Audi RS6 Avant - Car Dealers Near Me - Nyack, New York

I had the most amazing buying experience at Audi Nyack. I was able to get exactly what I wanted and the staff was so friendly and knowledgeable. It was the smoothest car buying experience I've ever had. I felt like the staff really cared about my needs and were able to meet them. I would highly recommend this dealership! read more

Audi Nyack - My Audi A4 - Car Dealers Near Me - Nyack, New York

Horrible customer service experience. Michael has no bedside manner. Incredibly rude and dismissive. Do not recommend at all.

Ramon is the BEST. I loved working with him, he was an absolute pleasure. He really did try to get me the best deal possible and succeeded. I would 100% recommend Audi Nyack if you are interested in getting one! I will definitely be back in 3 years when my lease is up and I will be calling Ramon! read more

Horrible experience at Audi Nyack. Left a refundable deposit for a car in July and then after getting the runaround for two weeks from the Nyack dealership, I decided to lease the same car at another Audi dealership, which went very smoothly and quick. However, it's been almost two months and I haven't gotten my deposit back after countless emails to their finance person I had to call my bank to call in a fraud charge because the dealer was unresponsive in sending me my refundable deposit. Terrible way of doing business and I will never recommend anyone to this dealership. read more

It's one thing to provide service. It's completely another to provide service on a level that makes the customer feel like he/she is the only individual in the dealership. That was my experience today. A bad tire, a work-day deadline and a helpless feeling left me at the mercy of Service Coordinator Melissa Reyes. In a manner that exuded professionalism and courtesy, she understood my situation and addressed my concern. An hour or so later, new tire, reduced anxiety and sincere gratitude...for not only the quick response but also for the grace and dignity that turned an emergency situation into a pleasurable experience. Wow that means a lot. Many thanks as well to Michael and the entire service department crew. You guys rock solid. read more

This was the smoothest car buying experience ever! Impeccable service & not to mention a lovely dealership. From salesmen to the finance manager service was great! If you're in the market for an Audi Just Ask for Ramon at the front desk, He will take good care of you. You'll thank me later... They sure have themselves a new customer! Thank you again Ramon & Audi of Nyack! read more

The Customer Service at AUDI of Nyack Service Department, newly acquired by the Pepe Group is TERRIBLE!!!! My first issue occurred when my car was in need of a brake job. I took it to service and Vincent (service manager) advised that I had to change the pads and the rotors, which is the required service when changing brakes on an Audi. I found this uncustomary, especially after only having the vehicle for 1 year as a Certified Pre-Owned car. I thought at best the pads may need replacement. I trusted Vincent and proceeded with the job. I found the price high so when I was in need of rear brakes I decided to consult with the dealership I purchased from, AUDI Brooklyn. They quoted me a price for just the pads. When I asked why they where not changing the rotors as well since Nyack said that was the standard brake replacement service, I was confused. The service manager advised that is only required if the rotors are worn and that it is not required as part of the brake pad replacement. My second incident: I scheduled a service appointment for a recall on the vehicle. I brought the car in first thing in the morning and was told by Vincent that they could not perform the service because they did not have the parts. He stated that there was a halt on ordering of parts since they just changed over to new management. I asked why no one called me or sent an email canceling the appointment instead of wasting my time. He stated that someone was suppose to cal. Vincent told me he or someone from the dealership would contact me to reschedule once the part was back in stock. He said if I didn't hear from him to go to another dealership. The call to reschedule the appointment never happened. I called and left a message for Vincent. A return call from Vincent never happened. I then called and rescheduled the appointment on my own. Going to another dealership seemed like to much of an inconvenience. On my appointment in December to rectify the recall issue, I advised Vincent that my car was making a whisking sound coming from the front end when driving. He said he would look into it. Vincent said the service advisor concluded that my tires where a bit worn and by Spring 2019 I would need new ones but I could continue driving. It is now February and the issue has worsened. I called to talk to him about my concerns and advised that I requested a second opinion from an outside mechanic and was told it was the bearings on the right side tire that needed replacement. Vincent then stated that mechanics will always say that a car needs something. He persisted that the tires were the issue and he was not going to check into the bearings being a problem until I had the tires replaced. So it went from me being okay with the tires until Spring to needing them now. He said if I pushed to have the bearings changed and then in fact that is not the issue, the dealership was going to make me pay for it. After all, I paid for an extended warranty that is still active. I found Vincent's response and temperament to be very abrasive and rude. I refused to continue speaking with him. I then called back and asked to speak with the service manager, Brian. He got on the line and simply stated that he heard the conversation I had with Vincent and was in agreement with his responses. He advised I bring the car in and change the tires, which would cost approximately $1200.00. Then and only then would the bearing issue be acknowledged or even addressed. At that point, I realized that Vincent and Brian are two employees in the Customer Service Department of a high end dealership that need to get out of the business. As a result of their treatment on February 6th, I decided to rid myself of such terrible customer service and never purchase another AUDI again. I sold the car on February 7th and decided to choose a dealership with a stellar reputation. Good-bye and good riddance to AUDI and there poor example of Professionalism!! Pepe Auto Group be careful who you transfer over to your company and allow to represent your GOOD name!!! read more

Audi Nyack - Car Dealers Near Me - Nyack, New York

Worst service department of all time, they had my car about 3 to 4 months for a simple rattle noise, they wasted my time. The tech that went on a test drive with me told me that my car must of been "an auction special" , after the test drive the tech said he hears the noise, then after a few months I finally got my car back from them and was told the noise was fixed, as soon as I drove my car out of the dealer, I immediately heard the same noise. I definitely don't recommend anyone taking their vehicles here for service read more

Bought an Q7 here in the middle of a pandemic in May 2020, the process was seamless and I was extremely impressed with Kristian Klouda the head sales rep. He went above and beyond his call of duty, no high pressure sales tactics. His level of service post the purchase has also been great, he went out of his way to make sure my Audi connect worked, the lead tech team at Audi was unable to have my phone connect with the car and I spent over 2 months dealing with Germany before almost throwing in the towel. However, Kristian Assured me that it works and had be bring in the car to his guys look at it and somehow within a couple of hours they had it up and running. Would recommend anyone look for a new Audi to contact Kristian Klouda at Audi Nyack. I have already sent one of my buddies his way who also got into a new Audi. read more

We drove from NH to purchase a vehicle here. Everything seemed fine and the experience was pleasant leading up to us picking up the vehicle. Everything changed when we arrived at the dealership to take delivery of the vehicle. When we were going through the paperwork, they said that the CC deposit we made was still in 'pending' status. They insisted we pay the deposit again. I had them put in writing that they were to reverse the second charge as soon as the first one processed. It has been more than one month. They have not reimbursed the double charge. We paid for them to handle the registration. We still have not received the license plates. The temporary tag has expired. We have called several times. The finance manager and the general manager will not return calls. They are blaming a nationwide disruption of their processing system. The outage in the system happened 2 weeks after the transaction. Our refund should have been processed far in advance of that. As I sit on hold with them, they play an automated message that talks about honesty and integrity as their core values. There's nothing further from the truth. They are dishonest and shady. The fact that they refuse to take our calls and ask for their cashier to handle communication is unprofessional. I will never do business with this dealership again. read more

Extremely happy with my experience at this Audi Dealership !!! Handing out a Great big THANKS and 5STARS to Rob Cici !!!! He was courteous , knowledgeable, helpful and best of all very honest. He's the man to see !!! read more

Our sales person Ramon Rojas was knowledgeable, friendly and low pressure. Matt Siderio in finance was quick, adaptable and pleasant. The whole process of purchasing outlr Q7 was great! Thanks. read more

Minus 10 Stars, I'm long overdue on writing this one. These guys bring dirty tricks to an art form. Sold them a car and leased a new one, they tried to change every deal and promise they made. They did not get away with any of it and were not happy. Somehow I never got a survey on the new car lease??? good thing for them. read more

I was robbed by this dealership as they did over $8000 worth of work on my car and the problem with my car still wasn't resolved. They had a snake oil salesman named Peter Buffoli reach out to me to try and resolve the problem and he's the most incompetent person working in customer service. Peter Buffoli is a complete fraud as he had given me a discounted price for the remaining repairs and I told him I needed some time as I had just spent over $8000 on this car. I save the money up and come back in at most 3 months later and this garbage human being wanted the full price which was $5000 after I was quoted at $2600. Id avoid this establishment at all cost and if you do end up in this dump hold on to your wallet when dealing with scam artists liKe Peter Buffoli. Guy can't even meet me when I drop off the loaner. I repeat do not do business with these people read more

I have to say, I was impressed with the dealership and especially Kristian for his assistance in helping me find the right car. I was toying with the idea of getting an A3, A4 or A5 and Kristian was very knowledgeable helping me find the right vehicle for my needs and budget. He also took the time to patiently answer my questions and concerns when we were waiting for my financials to be approved. Great dealership with guys that seem to care about their customers. Thanks! read more

I am extremely satisfied with Audi of Nyack with the help of Kristian. I have leased/purchased multiple vehicles with his help. No gimmick, just straight forward every single time. This Dealer does all of the needed follow up calls from recalls to just check in how everything was. No reason to complain & makes sense why I drive about 40min to this location from New Jersey. Thanks again Kristian & Audi of Nyack, its been a pleasure. read more

Audi Nyack - Car Dealers Near Me - Nyack, New York

Steven Siegal at Audi Nyack was beyond exemplary. Delivered as promised and more when we went to buy a Q3 in July of 2022. Even though we live in Manhattan we drove up to Nyack as the local dealer was anything but responsive. Recommend them anyday. read more

First time at this location and I must say It was very welcoming. Friendly staff & great service! Mr. Mike Kenny explained in detail what was needed and recommendations for the future. I didn't feel as if I was being toyed with. I will definitely use their service center again!! read more

Ii just want to say that I luckily landed on the best car salesman in NY. Anthony Metcalf knows what service is all about.- He is very unique in that he is not aggressive in any way. He provides you with all the information and takes great time and effort to answer all your concerns and needs. I purchased my Audi in December and couldn't be happier. Anthony does not leave you at the end of the sale. He provides great service and is what a true salesman should be. I recommend him highly. Lenore read more

After leaving a different Audi dealership frustrated I decided to give Audi Nyack a try and I surely wasn't disappointed. This was a very easy and smooth transaction where they were able to work on both sides of my trade in and the asking price of their car. My salesman Furquan went above and beyond to give me a stellar experience despite a small hiccup in the beginning with regards to passing the inspection on my car. In the end he delivered my car to my door the next day and I was happy with the overall experience and service provided. I will be recommending Audi Nyack to my friends and family for future Audi purchases and they have certainly earned a long term customer in the future. read more

Kristian and team have the smoothest car buying process post Covid. The deal was already done via text. They provide constant communication and visual context allowing you to virtually make the purchase at home. I leased an S4 from them and 4 months later leased a Q5. Both times were the same great experience! If you're looking for some of the best deals on the market, safe and stress free buying experience go check out Audi in Nyack! read more

This was the first time I dealt with Audi Nyack (actually first time with Audi, period). My salesperson, Kristian Klouda is not only the reason why I leased my Audi(Audi Q7) but also why I will return to Audi Nyack in the future. Kristian was able to answer all my questions, and provide a pleasant car shopping experience overall. I will certainly ask for Kristian when I return in the future(and you should too). I've had the car about a year now, and am enjoying everything about it. Thank you so much Kristian for everything! Love the Q7! read more

Just traded in my 2016 A3 for a 2019 A5 Sportback. I've always had great service experiences with Audi of Nyacj, yet this was the first time I was leading a car. Ramon was awesome to work with from beginning to end, and the finance manager was efficient and personable. These guys at Audi of Nyack are not your typical salespeople, they go above and beyond, fulfill their promises, and care about the experience they deliver. Loving the new car, thanks guys! read more

I had a great experience leasing my new Q5 from Pepe's Audi Nyack store. It was nothing but professional and the reason I leased from here over several other Audi dealerships I spoke with. They didn't play games and made it a very simple and straight forward process. Robert Cici the sales consultant was extremely knowledge as well. Big thanks to Robert, Don Thompson (sales manager), and Jimmy Macagna (general manager). I would highly recommend them to anyone looking for a new Audi! read more

Needed to share what an outrageous sales experience I had. From meeting the best and kindest salesman ever Rob Cici who actually LISTENED!!! Put no pressure on me at all. My finance manager Matt Siderio and General Manager James Macagna made it all happen for me and got me the best deal on my new Audi A4. I had my car the same day too. Cannot express how grateful - I recommend visiting soon!! Thank you so much guys Maria K. read more

Buying a car is not easy but someone the whole process with Audi Nyack was phenomenal. The staff made me feel welcome, even the general manager took time out of his busy day to say hi. The facility is state of the art with a great new vibe to it. I never any point felt pushed, I felt like the pushy one to get this great deal done. Thank you to Robert who was a great salesmen, asking us all the right questions and informing us on stuff we didn't even know about. Thanks again Audi of Nyack read more