We had a little bit of time before meeting family for lunch and my wife needed a polish change…read more She asked if they could take her and they did right away. I sat near the front and watched as many of the technicians on hand were busy with customers at the nail and pedicure stations.

We were meeting family for a late lunch and we'd arrived in Miramar waaaay early. I needed to get…read morea polish change and was planning to try to get an appointment at one of my usual places tomorrow. However, we passed this nail salon, and I decided to take a chance on a walk in. Stopped in and yes, they could accommodate me right away. This place is quite busy with a lot of employees and nail stations. The gal who was going to do my nails brought over a color wheel of choices. And I found a color similar to the one I'd been using. In no time at all, the polish change occurred and I was sitting drying my nails in front of a small fan. She did a pretty good job. Although, anything would have been an improvement. Their prices are a few dollars more than what I am used to, but since it was a pre-holiday weekend, I didn't quibble. The gal doing my nails was efficient and professional, but didn't try to engage me in conversation -- I'm not sure of her English abilities even. In any case, I was glad I took a chance and stopped here. Exactly what I needed for a boost.

They use the best products and have the best staff. Everyone is very friendly and experiencedread more

I went in today only having done gel and dip previously. I explained this before any service and…read moreasked for a recommendation on what service I should get if I want to add extensions. We landed on apres. The nail tech was rushing through the whole service and applied almost every tip on my left hand crooked. I asked him to fix it and I was able to fix most of them by filing but had to redo the whole application for my index finger. Upon further inspection I noticed the nail length on my left and right hands were way different so again I had to ask the tech to fix it. This whole time I'm waiting to see if my cuticles will be addressed but I didn't say anything because I've never had the service before and didn't know at what point it would be done in the process. The service ends and my cuticles weren't touched and I was so confused but at this point I had been there so long and felt like I was babysitting the tech the whole time (he seemed so annoyed with me but I don't want to nag and I'm sure he doesn't want to be nagged so some more attention to detail would've been appreciated) so I just wanted to leave. I go to the front and I asked if cuticle work wasn't included on services anymore. He informed me that it's an extra add-on I should've asked for because it's not typically included for any service besides regular manicure and gel manicure. So then I said they should let people know this if they're new to the service and then the front desk guy starts arguing with me about how I should have asked. How would I know to ask if that's typically the standard for most services? He continues to go back and forth with me (which is ridiculous and insane) and I eventually had to just cut him off and say can I just pay and leave I'm not going to argue with you anymore. So I paid and left really annoyed. As soon as I left I looked up if cuticle work is typically done with apres and IT IS. I'll attach the screenshot. If they're going to charge more for cuticle work whatever but you have to let people know if that's something specific to your salon. Overall super disappointing experience especially because this has been my all-time favorite nail salon for like 8 or 9 years. Even when I lived out of state, I made it a point to always come get my nails done here when I visited. I've recommended this place to countless people over the years and I'm honestly sad at the service and attitude I received today.

I haven't been here in a while but I'm so glad that service and quality have not declined…read more Everything went quickly and I LOVE the finished product

Terrible , the place is very rundown and my manicure was ok but the pedi I had to polish once I got…read morehome. The worst part: their menu prices said that $55 for classic mani/pedi and they charged me $60. After I made the claim they said " ohh prices went up $5" and I said "well, change the menu then...". They did not offer to make it right. Also, the tech asked me if I wanted my heel to be scrapped, and I said yes of course, I always get this done where I used to go, then she comes to me and said after she stated " it is $5 more". jmmmmmmmm. Well not going back at all.

I've been going to LEVEL Nail Lounge for some time. As I've had many good experiences here, the…read morebest had to be today with Haley. She paid so much attention to detail. She spoke English, which aided in our communication. I had a gel manicure and regular pedicure and everything was perfect . The lounge is extremely clean and I was comfortable throughout. I'm going to ask for her next time I go.

Romminda cut my cuticles until they bled. After she cut one toe, I politely pointed it out to her,…read moreand asked her to clean it and be careful. She responded "it's ok," and continued to cut my two other toes until they bled. I didn't want to make a big deal about it, but if anyone goes here, just know that you will most likely get your skin cut. To the owner, retrain your staff and make sure they have a valid license.

Ashley is TRULY THE NAIL GOAT ! I came in for an appointment on a Saturday at 1 PM and she was…read moreready to go and so professional. I didn't have to wait and her salon suite was clean and aesthetic. The color options that she offers for your nails as well as the variety of nail art and techniques makes her a great option to go to, especially if you are not sure what you want to do with your nails. I would highly recommend her and will be returning .

Absolutely obsessed with my nails! So impressed by Ashley and her hand painting skills! Super nice…read moreto talk to and she really takes care of you! Recommend a million percent!!

Love this nail salon!! They make you feel very comfortable and taken care of. Love Tramread more

I LOVE the Polish Lounge! It's always immaculately clean…read more The vibe is great. And each of the techs are professional, very talented and do amazing work. From the moment you walk in and are warmly greeted to how you are checked in on throughout your time here, there is nothing overlooked--including a beverage of your choice which after a long day or week--who doesn't enjoy? I've been coming here for four years and I never have had a regret or bad experience. Do yourself a favor and make an appointment.

Do not come here. Came for a regular manicure and pedicure and I felt like I was in a race. Rushed…read moreright through my service. Nails completely butchered and they feel like paper. Sanded almost to the bone, not even leveled. The photos show the "finished" service.

I love my nails, they're very professional and friendly, would definitely recommend they have a…read morevariety of colors

I was not happy with my experience here. I hardly ever get my nails done. So when I do, it is a…read morelittle special occasion for me. I came here in January and was very happy. I came back today and it was a disappointing experience, to be generous. Mom and I had appointments and were not taken for about 50 minutes later. We were supposed to have the same nail technician because she did a great job last time. So I expected to be here longer than usual. The appointment center is in the Phillipines we found out today. It seems they book appointments with not enough time between each guest. I have never seen a nail salon where there is no receptionist AND no manager on duty. Last time I was here there were no other guests so I didn't even realize... Well, I ended up having two nail technicians. One for my hands and one for my feet. My nails look ok but not great. The lady who did my hands filed my thumb nail too short and now it hurts. The lady who did my pedicure got up three times during my pedicure to check a customer out, to handle an upset customer in another area and for an unknown other reason. I mean, I come here to relax. Instead I walked out unhappy and annoyed I came back here. Oh well, it won't happen again.

This is an aggravating experience. My daughter and I had appointments for 11am. Granted, we both…read morewanted Dolores to do our nails because she does a great job. Dolores was already working on a customer when we walked in. She apologized but said the call center in the Phillipines books these appointments 15 minutes apart. How unprofessional to the nail technician and the customer. This will take at minimum an additional hour on a day when we both have a lot to get done. It is unfortunate they do not have a receptionist in person. I don't see either of us coming back here again despite Delores being an excellent nail technician. The owner should respect the time of people because there are numerous other salons to choose from in the area. We ended up being there almost 4 h ours including arriving early as they asked